VitaXslim

I tried responding on your website but couldn't find a way to.....this resolved my complaint....I have received a bank deposit and I'm waiting on my check to arrive....thank you for resolving this matter....I have found a Facebook page, STOP GARCINIA CAMBOGIA FREE TRIAL SCAM, Revdex.com should check these people's complaints out concerning this company, and found out I wasn't the only one being scammed in the same manner....1500+ people on there and who knows how many have just given up after being treated so badly by this company......this company needs to revamp their marketing practices or get out of business....Thank you, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] . Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and... acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia supplements on a 16 day trial basis back on 06/10/2017 and paid the shipping and handling fee of $4.95 + $1.95 for rush processing. The trial expired on 06/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 06/26/2017 $89.95. Due to no cancellation the autoship program took effect. We feel for our customer’s concerns and do apologize for the inconvenience, thus as a courtesy we will be providing a full refund for the charges on 06/26/2017 for any misunderstanding when placing the order.Here is the refund confirmation:Refunded - $89.95 Trans-ID: [redacted] 07/19/17Refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: ***, *** ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our 14-day trial, our customers have to affirm
and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes According to our records, customer ordered our the Cleanse and Weight loss supplement on 01/03/and paid for the shipping of $& $The trial expired on 01/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/20/2018, $for the supplement and $for the cleanse On 01/22/2018, the customer called wanting to dispute the charges. Our customer service team advised the customer to call back with the bank. On 2/7/2018, the customer’s account was flagged as a chargeback due to the customer filing a dispute with their financial institution. However, the dispute was ruled in our favor. On 3/12/2018, the customer called multiple times demanding a refund even though the bank ruled in our favor. Customer claimed she never received the product even after we gave her the tracking number. We appreciate your understanding. Here is the refund confirmation Refunded - $Trans-ID: *** $ Refunds should reflect within 3-business days For the $89.95, we will be issuing the refund in the form of a paper check which should arrive in 7-business days Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number:***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Garcinia and Green Coffee supplements on a day trial basis back on 06/23/and paid the shipping and handling fee of $+ $The trial expired on 07/08/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 06/23/$and $Due to no cancellation the autoship program took effectWe feel for our customer’s concerns and do apologize for the inconvenience, thus as a courtesy we will be providing a full refund for the charges on 07/08/for any misunderstanding when placing the orderHere is the refund confirmation:Refunded - $Trans-ID: *** 07/19/17Refunded - $Trans-ID: *** 07/19/17Refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

I tried responding on your website but couldn't find a way to.....this resolved my complaint....I have received a  bank deposit and I'm waiting on my check to arrive....thank you for resolving this matter....I have found a Facebook page, STOP GARCINIA CAMBOGIA FREE TRIAL SCAM, Revdex.com should check these people's complaints out concerning this company, and found out I wasn't the only one being scammed in the same manner....1500+ people on there and who knows how many have just given up after being treated so badly by this company......this company needs to revamp their marketing practices or get out of business....Thank you,[redacted]

Hello, If you can provide us with any information so we can look up your account and provide a refund for your transaction, we'd be more than happy to do this for you. We'll need any 2 of the following:full name, address, telephone number, email address Thanks.

[redacted]...

[redacted]
 7Tell us why here...glad to respond to your update wish I had the opportunity to get email updates and request from VitaXslim so that I could respond to them I a timely manner. This is not easy since I am out of town and trying to use my cell phone. Hope this help.

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia supplements on a 16 day trial basis back on 06/10/2017 and paid the shipping and handling fee of $4.95 + $1.95 for rush processing. The trial expired on 06/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 06/26/2017 $89.95. Due to no cancellation the autoship program took effect. We feel for our customer’s concerns and do apologize for the inconvenience, thus as a courtesy we will be providing a full refund for the charges on 06/26/2017 for any misunderstanding when placing the order.Here is the refund confirmation:Refunded - $89.95 Trans-ID: [redacted] 07/19/17Refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. According to our records, customer ordered our [redacted] and Cleanse on a 14-day trial basis back on 12/07/2017 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 12/21/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/22/2017 $89.95 for the [redacted] and $85.95 for the Cleanse. On 12/28/2017 the customer did call our call center in to which our T&C were explained.  She did not mention anything about cancelling her subscription, just that she hadn't had a chance to try out the products yet. Additionally, a testimonial is not required after the 2 week trial has ended. Per the customer's request, we have refunded the 2 bottles; the Cleanse & [redacted].  Here is the refund confirmation: $85.95 Trans-ID: [redacted] dated 02/06/2018$89.95 Trans-ID: [redacted] dated 02/06/2018 Refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.