Vitex Home Security Reviews (%countItem)
Vitex Home Security Rating
Address: 6610 Willow Park Dr STE 201, Naples, Florida, United States, 34109-9014
Phone: |
Show more...
|
Fax: |
+1 (239) 552-5990 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Vitex Home Security
Add new contacts
Purchased a Sonos system for new home in 2014. Just received notification that the system is no longer going to be supported.
I am very disappointed that the equipment purchased from Vitex and installed late 2014 is already obsolete. I have been notified by the manufacturer that it was relevant 2005 to 2011 and will no longer be supported and will not properly work in the near future. Why was I sold old technology? Following is the correspondence received today.
End of software updates
In May the following products in your system will be classified as legacy and no longer receive software updates and new features. This will affect your listening experience.
Connect:Amp Lanai
Serial: ***
Connect:Amp Family Room
Serial: ***
Connect:Amp Media Room
Serial: ***
Legacy products were introduced between 2005 and 2011 and, given the age of the technology, do not have enough memory or processing power to sustain future innovation.
Please note that because Sonos is a system, all products operate on the same software. If modern products remain connected to legacy products after May, they also will not receive software updates and new features.
I think that a considerable price adjustment should be made to correct a situation that should not have occurred in the first place. I paid top dollar for what was apparently already an old system. Certainly I expected more than a 5 year life.
Good afternoon, we understand your frustration regarding the email correspondence sent by Sonos. The technology was current at the time you purchased your Sonos equipment. Technology is ever changing in the present day and 5 years in technology years is an eternity. Your products are not being decommissioned, but will only no longer be receiving software updates. The email correspondence sent by Sonos was misleading giving the impression that your product was from 2011, that is not the case. We purchased your products directly from Sonos weeks before your installation. We are retailer for Sonos and the timing of notifications are the same for us as the consumer. There is not much we can offer for the reason is the product was current upon sale. Our company takes customer satisfaction seriously, but unfortunately this is beyond our control. The best option would be for you to contact Sonos Customer Support directly to explore your options. Below is a link for further clarification on the Sonos email notification.
***
Sincerely
(The consumer indicated he/she DID NOT accept the response from the business.)
My disappointment with Vitex stems from the fact that I purchased a whole house alarm, wifi, and Sonos system in 2014. The alarm system has already been replaced by Vitex at my expense. The wifi was replaced by Vitex at my expense. Now, the Sonos will need to be upgraded sometime sooner than later. I spent thousands with Vitex and have had to replace virtually everything I purchased. Each time I am told it is because technology has advanced and required it. Funny how my other full time home has the same alarm and wifi that is older and works fine. Frustrating to keep hearing the same excuse to sell upgrades. At a minimum, I think Vitex should offer to install the upgrades to Sonos at the time the hardware is upgraded at my expense, again.
On 1.27.20, we came to a mutual agreement with the consumer. The consumer has agreed to purchase the new Sonos Amps through the manufacturer Trade Up Program and their expense. We have agreed to remove the existing amps and install and program to new amps at our expense. Once we are notified the amps have arrived, we will schedule a date and time to perform the tasks. Upon that visit we will also troubleshoot the security system at our expense.
Our TV installer from Vitex, Daniel, provided outstanding service. He was prompt, professional, aligned the TVs perfectly, left everything clean and in order.
We appreciate you taking the time to provide positive feedback on your recent experience. Your compliments with be shared with Daniel and the rest of the Vitex team. Our call center is open 7 days a week, please do not hesitate to contact our call center team with any questions. It never gets old hearing about our awesome team members. Thank you
Terrific installation, and service! Great job, Vitex Uxari!
It's great to know that the level of service you received from our team was to your satisfaction. We thank you and are very appreciative for the time taken to provide positive feedback on your experience with us. If you ever have any questions, we are just a phone call away 7 days a week.
Sincerely,
Anthony L.
Offers a great range of services and products, but calling me 15 times in 2 minutes.... seems like an Autodialer....
Hello Mr.,
We appreciate the time taken in providing us your feedback. Please be assured our organization does not utilize any auto dialer features within our phone system. The management team will review call logs to determine a potential disconnect.
Sincerely,
Vitex Executive Team