Vitis LLC

At this time, I have been contacted directly by Vitis LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] While I did receive wine, it was not the correct wineI had place orders, and one arrived and was correctThe second batch of wine was not what we had agreedWhen I emailed Vitis about this issue, they did not respond In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Vitis LLC regarding complaint ID [redacted] Frankly, given the fact that Vitis, LLC, had no Revdex.com accreditation, I figured that they would most probably ignore you So I'm not surprisedSincerely, [redacted]

At this time, I have been contacted directly by Vitis LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: After a few weeks and multiple calls, e-mails and attempts to reach the company, I was FINALLY able to talk to someone who assured me the ordered wines would ship A few days later I received a shipment of wine The company sent me the wine from the same producer but of a different vintage The wine sent came from a much poorer vintage, had received significantly worse reviews, and was offered at a much lower selling price that that of the vintage I ordered Furthermore, I had marked "No Substitutions" in my order, and it is not acceptable for the merchant to take payment, not ship the order and be generally unresponsive, and then finally "bait and switch" by shipping out a different and cheaper vintage than the wine I had ordered despite my explicit instructions that no vintage substitutions were allowed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Vitis LLC regarding complaint ID [redacted] .Sincerely, [redacted] I have called and emailed company multiple times they have yet to send my wine or refund my moneyThey have dollars of my money and I don't have the wine I orderedThey are dishonest

At this time, I have been contacted directly by Vitis LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The store finally - after many calls and complaints - sent six bottles of wine, but they were of a different - and significantly cheaper - vintage I did NOT authorize any substitutions and they did not have the right to ship a different product from thae one I ordered without my permission I do not believe this business is operated in an honest or ethical manner and - at the very least - I would like a refund reflecting the market value of the wines I ordered and paid for and those of lesser value that I was eventually sent without my permission for a substitution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Vitis LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
While I did receive wine, it was not the correct wineI had place orders, and one arrived and was correctThe second batch
of wine was not what we had agreedWhen I emailed Vitis about this issue, they did not respond
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Vitis LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Vitis LLC regarding complaint ID ***. Frankly, given the fact that Vitis, LLC, had no Revdex.com accreditation, I figured that they would most probably ignore you. So I'm not
surprised. Sincerely,*** ***

Revdex.com:
My credit card that since decided in my favor for the dispute in reference to complaint ID *** Despite the lack of any response from the business, I find that this resolution is satisfactory to me, but hopefully the Revdex.com could make note to warn other
consumers in the future From my end, the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Vitis LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The store finally - after many calls and complaints - sent six bottles of wine, but they were of a different - and significantly cheaper - vintage.  I did NOT authorize any substitutions and they did not have the right to ship a different product from thae one I ordered without my permission.  
I do not believe this business is operated in an honest or ethical manner and - at the very least - I would like a refund reflecting the market value of the wines I ordered and paid for and those of lesser value that I was eventually sent without my permission for a substitution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Vitis LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
While I did receive wine, it was not the correct wine. I had place 2 orders, and one arrived and was correct. The second batch of wine was not what we had agreed. When I emailed Vitis about this issue, they did not respond.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Vitis LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The store finally - after many calls and complaints - sent six bottles of wine, but they were of a different - and significantly cheaper - vintage.  I did NOT authorize any substitutions and they did not have the right to ship a different product from thae one I ordered without my permission.  I do not believe this business is operated in an honest or ethical manner and - at the very least - I would like a refund reflecting the market value of the wines I ordered and paid for and those of lesser value that I was eventually sent without my permission for a substitution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
My credit card that since decided in my favor for the dispute in reference to complaint ID [redacted].  Despite the lack of any response from the business, I find that this resolution is satisfactory to me, but hopefully the Revdex.com could make...

note to warn other consumers in the future.  From my end, the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Vitis LLC regarding complaint ID [redacted].Sincerely,[redacted] I have called and emailed company multiple times they have yet to send my wine or refund my money. They have 54 dollars of my money and I don't have the wine I...

ordered. They are dishonest.

Revdex.com:At this time, I have not been contacted by Vitis LLC regarding complaint ID [redacted].Sincerely,[redacted]
I have called and emailed company multiple times they have yet to send my wine or refund my...

money. They have 54 dollars of my money and I don't have the wine I ordered. They are dishonest.

Revdex.com:At this time, I have not been contacted by Vitis LLC regarding complaint ID [redacted].  Frankly, given the fact that Vitis, LLC, had no Revdex.com accreditation, I figured that they would most probably ignore you.  So I'm not surprised. Sincerely,[redacted]

At this time, I have been contacted...

directly by Vitis LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
After a few weeks and multiple calls, e-mails and attempts to reach the company, I was FINALLY able to talk to someone who assured me the ordered wines would ship.  A few days later I received a shipment of wine.  The company sent me the wine from the same producer but of a different vintage.  The wine sent came from a much poorer vintage, had received significantly worse reviews, and was offered at a much lower selling price that that of the vintage I ordered.  Furthermore, I had marked "No Substitutions" in my order, and it is not acceptable for the merchant to take payment, not ship the order and be generally unresponsive, and then finally "bait and switch" by shipping out a different and cheaper vintage than the wine I had ordered despite my explicit instructions that no vintage substitutions were allowed. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Vitis LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
After a few weeks and multiple calls, e-mails and attempts to reach the company, I was FINALLY able to talk to someone who assured me the ordered...

wines would ship.  A few days later I received a shipment of wine.  The company sent me the wine from the same producer but of a different vintage.  The wine sent came from a much poorer vintage, had received significantly worse reviews, and was offered at a much lower selling price that that of the vintage I ordered.  Furthermore, I had marked "No Substitutions" in my order, and it is not acceptable for the merchant to take payment, not ship the order and be generally unresponsive, and then finally "bait and switch" by shipping out a different and cheaper vintage than the wine I had ordered despite my explicit instructions that no vintage substitutions were allowed. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]