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Vito's Italian Restaurant and Grill

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Vito's Italian Restaurant and Grill Reviews (2)

Revdex.com spoke with the business about the complaint the MOD did not know anything about this but invited the customer to contact the location directly and ask to speak with [redacted] to discuss this problem and come to a resolution.

Review: We ordered from Vito's on June 9 for pick up. First, they did not have the stuffed shells we wanted so they suggested we get the ravioli. They insisted it was very similar to the stuffed shells although I questioned that. But we went ahead and said ok, substitute the ravioli. When we got the food, there were only 5 small Ravioli's in the pan and they did not even taste good. It was not enough food to fill up a child. The salads we ordered had one tiny piece of tomato and one cucumber on them and that was it!!! We called to complain and the manager said he was very sorry and would issue me a gift card for a free dinner and I just needed to stop by and pick it up. So... I stopped by and no one knew anything about it!!! I asked to speak to the manager and the girl refused to let me. She told me she was the owner's daughter so I did not need to see the manager!! No matter how many times I asked to speak to someone else, she refused. I told her this was very bad for business and she said "oh well."Desired Settlement: Originally, I just wanted one free dinner even though we had ordered 6 at a cost of $75 but after all this, I want a refund.

Business

Response:

Revdex.com spoke with the business about the complaint the MOD did not know anything about this but invited the customer to contact the location directly and ask to speak with [redacted] to discuss this problem and come to a resolution.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I called [redacted] and told her that the Revdex.com had said I should call her and that she and I would discuss the complaint and she said she had never talked to the Revdex.com. I asked her twice and she said she had never been contacted by the Revdex.com. She made no effort to help me out at all.

Regards,

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Description: Restaurants, Full-Service Restaurants (NAICS: 722511)

Address: 9555 Kings Charter Dr # M, Ashland, Virginia, United States, 23005

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