It was not explained to me by finance manager *** that I was purchasing an extended warrantyAlmost two months and I have yet to receive my plates
On 11/3/I purchased a Acura TLX at Viva Chevrolet in El Paso TXI was excited about my new vehicle, that I did not pay attention to the priceOn 11/06/when I came back to Houston TX, I noticed that I owed almost $more then what I purchased it forAfter reviewing my documents I seen that it was from an extended warranty that I did not ask for or was ever told that I was purchasingOn 11/6/I called the finance manager *** which is the person that I was working with, to cancel this policyMr*** stated that he would handle itOn 11/10/I call Mr*** to get an update and was told that he forgot about meHe then sent me cancellation documents showing that it was being cancelledI never filed out or signed anything, but believed that this was being handledI then called the First Extended Warranty to inq
Under contract it specifies a fee for License, TSI, and Title which none of them has been done by the dealer in over days
On February 4, I purchased a vehicle from Viva Chevrolet for $47, with $10,of down payment In the contract, the fees for License, TSI, and Title have been included I currently live over miles from the dealership and it is difficult to travel to speak in person with customer service representativeFor the past weeks, I have been trying to contact the salesperson *** *** and customer service to find out an update on the license plates and I have not receive any information or any response from the dealerThe vehicle temporary tags are expired so it cannot be driven, and the dealer refuse to provide additional temporary license or the official license plates when I spoke *** *** on March 18, This has stop me from utilizing the vehicle for transportation to work, which is the reason it was purchased and being this vehicle
Refusal to communicate and execute a refund GAP Insurance for a Chevy Suburban and Chevy Corvette
On or about July 2017, I came into the Viva Chevrolet dealership and gave the finance department my odometer readings for a Suburban and Corvette for a GAP refund in reference to a trade in conducted on both vehicles I was told that it would take up to weeks by a representative from the finance department At the 8-week mark, on or about September I left numerous messages and came by again to check on the status of the refunds with Finance I again was told " we are looking into it" On November 2017, I again came to the dealership to see what the status was and after waiting for an hour, I was told that "it's at the main office for processing" A representative from Finance took my number and said, "he would get an answer today" (November 2017), I have had zero contact in reference to this issue Another excuse I received was that it takes u
I went to Viva Chevrolet after an emissions failure during a vehicle safety inspection in Aug of Now I have to replace my engine
In Aug of I took my car to Viva Chevrolet after failing the emissions test during a vehicle safety inspection It took the dealership approximately one week to repair the vehicle and return it to me When they returned it to me I was told by *** *** that I had to drive the vehicle for miles for the sensor code to disappear After I drove that distance the code did not go away so I called the dealership back I was then told I drive the vehicle for miles (this in the month of November)When the code did not go away I called the dealership During that call I was told I had to drive the car for miles Once I reached miles, during the month of March, when the code again did not go away I brought the vehicle back to the dealership While my vehicle was in the shop I received a call from one of the technicians sayin
I purchased a new vehicle from dealership, Vehicle had cosmetic issuesI was advised that they would be fix the issues
On April 20, I purchased a new Chevrolet Tahoe from Viva Chevrolet
I advised the Sales person that I had observed several issues I advised him that I noticed the front bumper & mirrors had chips of missing paint I also advised the sales person that the rear window had scratchesThe back panel of rear seat also had damageThe sales person advised me that he would get everything fixed and resolvedI been calling the sales person and he advised me that he was working on a resolutionI had spoken to Sales Person, Sales manager, and finance Manager with little resultI been patient and noting had happen until Monday May I was told to take the vehicle to the dealership and to leave itI was not given any loaner or help for the inconvenience the not having a vehicle I was told that all issues I had pointed out would be repair and now I was tol
I purchased my car Sep2017, and I still have not received my car platesThey email me paper plates, and give me no answers for this taking so long
I purchased my new Malibu model #1G1ZB5ST5HFXXXXXX September 1, 2017, Sales rep *** ***, financial manager *** *** They initially told me my car would be financed with TD Auto Finance LLC, and my first payment was suppose to be due by 10/26/2017, and my first set of paper plates expired on 10/31/By 10/I still had not received anything by the bank as far as my VIP number to register to give my payments, or from the car dealership about my car platesI went to the dealership and I was told that they messed up my paperwork and my car was financed with Capital One, not TD FinancialI was also told that something happened to my title and they were not able to get my plates just yet, I got my first extensionI got a letter from Capital One within a few days with my VIP number and have been giving my monthly payments
Viva Chevrolet went through with a purchase agreement that I did not agree to I did not drive the vehicle and I did not agree to purchase it
On July 11, I went to Viva Chevrolet in El Paso, TX *** *** took us to drive by the Chevrolet Silverados, even though we had seen other Silverados at other dealershipsWe stopped by to see a few trucks in the parking lot and headed back inside the dealershipWe wanted a white truck and they said they had oneWe negotiated a price and we asked to see the truck*** told us that they did not have the keys and they needed to get the truck readyAfter waiting for hours for the finance person to be ready to help us, we went inside the finance office where we were suppose to start paperwork for financing
Once with finance manager, which I do not know the name of, he said we were going to start paperworkIt was already a Friday at around 8:PM, so he said that we were going to start signing papers and on Monday he would finish,
It was not explained to me by finance manager *** that I was purchasing an extended warrantyAlmost two months and I have yet to receive my plates
On 11/3/I purchased a Acura TLX at Viva Chevrolet in El Paso TXI was excited about my new vehicle, that I did not pay attention to the priceOn 11/06/when I came back to Houston TX, I noticed that I owed almost $more then what I purchased it forAfter reviewing my documents I seen that it was from an extended warranty that I did not ask for or was ever told that I was purchasingOn 11/6/I called the finance manager *** which is the person that I was working with, to cancel this policyMr*** stated that he would handle itOn 11/10/I call Mr*** to get an update and was told that he forgot about meHe then sent me cancellation documents showing that it was being cancelledI never filed out or signed anything, but believed that this was being handledI then called the First Extended Warranty to inq
See Attachment
See attachment
Under contract it specifies a fee for License, TSI, and Title which none of them has been done by the dealer in over days
On February 4, I purchased a vehicle from Viva Chevrolet for $47, with $10,of down payment In the contract, the fees for License, TSI, and Title have been included I currently live over miles from the dealership and it is difficult to travel to speak in person with customer service representativeFor the past weeks, I have been trying to contact the salesperson *** *** and customer service to find out an update on the license plates and I have not receive any information or any response from the dealerThe vehicle temporary tags are expired so it cannot be driven, and the dealer refuse to provide additional temporary license or the official license plates when I spoke *** *** on March 18, This has stop me from utilizing the vehicle for transportation to work, which is the reason it was purchased and being this vehicle
Refusal to communicate and execute a refund GAP Insurance for a Chevy Suburban and Chevy Corvette
On or about July 2017, I came into the Viva Chevrolet dealership and gave the finance department my odometer readings for a Suburban and Corvette for a GAP refund in reference to a trade in conducted on both vehicles I was told that it would take up to weeks by a representative from the finance department At the 8-week mark, on or about September I left numerous messages and came by again to check on the status of the refunds with Finance I again was told " we are looking into it" On November 2017, I again came to the dealership to see what the status was and after waiting for an hour, I was told that "it's at the main office for processing" A representative from Finance took my number and said, "he would get an answer today" (November 2017), I have had zero contact in reference to this issue Another excuse I received was that it takes u
I went to Viva Chevrolet after an emissions failure during a vehicle safety inspection in Aug of Now I have to replace my engine
In Aug of I took my car to Viva Chevrolet after failing the emissions test during a vehicle safety inspection It took the dealership approximately one week to repair the vehicle and return it to me When they returned it to me I was told by *** *** that I had to drive the vehicle for miles for the sensor code to disappear After I drove that distance the code did not go away so I called the dealership back I was then told I drive the vehicle for miles (this in the month of November)When the code did not go away I called the dealership During that call I was told I had to drive the car for miles Once I reached miles, during the month of March, when the code again did not go away I brought the vehicle back to the dealership While my vehicle was in the shop I received a call from one of the technicians sayin
I purchased a new vehicle from dealership, Vehicle had cosmetic issuesI was advised that they would be fix the issues
On April 20, I purchased a new Chevrolet Tahoe from Viva Chevrolet
I advised the Sales person that I had observed several issues I advised him that I noticed the front bumper & mirrors had chips of missing paint I also advised the sales person that the rear window had scratchesThe back panel of rear seat also had damageThe sales person advised me that he would get everything fixed and resolvedI been calling the sales person and he advised me that he was working on a resolutionI had spoken to Sales Person, Sales manager, and finance Manager with little resultI been patient and noting had happen until Monday May I was told to take the vehicle to the dealership and to leave itI was not given any loaner or help for the inconvenience the not having a vehicle I was told that all issues I had pointed out would be repair and now I was tol
I purchased my car Sep2017, and I still have not received my car platesThey email me paper plates, and give me no answers for this taking so long
I purchased my new Malibu model #1G1ZB5ST5HFXXXXXX September 1, 2017, Sales rep *** ***, financial manager *** *** They initially told me my car would be financed with TD Auto Finance LLC, and my first payment was suppose to be due by 10/26/2017, and my first set of paper plates expired on 10/31/By 10/I still had not received anything by the bank as far as my VIP number to register to give my payments, or from the car dealership about my car platesI went to the dealership and I was told that they messed up my paperwork and my car was financed with Capital One, not TD FinancialI was also told that something happened to my title and they were not able to get my plates just yet, I got my first extensionI got a letter from Capital One within a few days with my VIP number and have been giving my monthly payments
Viva Chevrolet went through with a purchase agreement that I did not agree to I did not drive the vehicle and I did not agree to purchase it
On July 11, I went to Viva Chevrolet in El Paso, TX *** *** took us to drive by the Chevrolet Silverados, even though we had seen other Silverados at other dealershipsWe stopped by to see a few trucks in the parking lot and headed back inside the dealershipWe wanted a white truck and they said they had oneWe negotiated a price and we asked to see the truck*** told us that they did not have the keys and they needed to get the truck readyAfter waiting for hours for the finance person to be ready to help us, we went inside the finance office where we were suppose to start paperwork for financing
Once with finance manager, which I do not know the name of, he said we were going to start paperworkIt was already a Friday at around 8:PM, so he said that we were going to start signing papers and on Monday he would finish,