I buy a car from Casa Kia on George Dieter and the car does not have a Title!!!! on September of I visit the dealer to buy a used card for my daughter, after the dealing, we buy the car the same day, we drive the car home, everything was ok, until after two weeks we did not received the Licenses Plates, they told me that they will give a call to go pick up the plates, month pass [redacted] call them and the plates did not arrive, already pass [redacted] months and the plates have not arrive., they tell me that the title is been missing and they are in the process to obtain a duplicate, however no ones take the responsibility to call me and let me know whats going onI have been very patient with them, I have been making my payments on time but from them I haven not herd nothing
After purchasing my used vehicle from viva auto group on Montana, days later the car broke downI then began to call the dealership to see if it was covered under warranty, I called over times and the phone was just passed from phone to phone until I was forced to hang upI happend to be out of town so my parents were forced to go down to the dealship and still nothing was solved they just kept saying there taking care of itWhen I got into town a few weeks later I went inside and demanded to be reimbursed because I just got the vehicleAfter an hour of arguing back n fourth we finally came to an agreement with the main manager that they would pay half and send me a check in the mail that would arrive in 2-weeksIt's been months and I haven't heard from them or seen a check plus I have called and nobody has any idea who I am or what I'm talking aboutThis is the worst customer service I have ever experienced! Product_Or_Service: Chrysler
I brought my vehicle in for safety recalls and when I picked it up my car was damaged like it was in an accident On today's date my vehicle was dropped off at 730am for service to fix safety recalls on a Mitsubishi Outlander SportWhen I returned to pick up my vehicle at about 1pm I noticed damaged on the front of my vehicle near the grill and center emblem was damaged, cracked and dented in to be exactI immediately notified my service representative and when he came out and noticed it he said they would fix itMy issue is that no one told my service rep that my vehicle was damaged or involved in some sort of accident and that's not professional nor accepatable at allI am an active duty military memember that just lost my wife this pass [redacted] to breast cancer so for this to happen sent me over the edgeI will never bring my vehicle back there for service just to get repaired since that's what I am owedI refuse to deal with businesses that are deceitful and hide
Viva Kia did not pay off my trade in. It has been 3 months and it still has not been paid off. I purchased a new vehicle from Viva Kia on November 11, 2017 and traded-in my 2013 Honda Civic which was still under a Financing contract with Flagship Credit Union. Viva Kia did not pay-off my trade-in until December 27, 2017. As a result, I had to make a payment on December 1, 2017 in the amount of $309.00 to Flagship Credit Union to ensure that the note did not become delinquent. I made this payment on a vehicle that I had traded-in to Viva Kia and was no longer in my possession. I don't have the income to pay on 2 car loans which is why we traded in the Civic in the first place. That payment put serious financial strain on me and my family and at Christmas time no less. According to Flagship CU, Viva Kia did not even pay off the note in full and a balance remains that is still accruing interest as of today and is now being reported to the three credit bureaus as past due. We have not be
I purchased a used Mitsubishi Lancer Evolution, for a little over $30,with manufactured and extended warranty
My Partner and I purchased the vehicle June 4th for more than $with a $down payment which I used my credit cardwhile applying for a loan application we were told by sales man *** that that particular sport vehicle was not allowed to be test droveAbout weeks within purchase we took the vehicle in for a noise it was makingIt was in repair service for about monthweeks within getting our vehicle back it started making another/same noiseOur vehicle was taken to Viva Kia for another inspection and repair, again it was in service for another 2-monthsAfter getting our vehicle back it was good for about a month, when the fourth gear started popping out of gear while driving or miles per hourIt happened a couple of times when we where out and about with our kids(an accident could have occur).The last time I took the vehicle in
I brought my vehicle in for safety recalls and when I picked it up my car was damaged like it was in an accident
On today's date my vehicle was dropped off at 730am for service to fix safety recalls on a Mitsubishi Outlander SportWhen I returned to pick up my vehicle at about 1pm I noticed damaged on the front of my vehicle near the grill and center emblem was damaged, cracked and dented in to be exactI immediately notified my service representative and when he came out and noticed it he said they would fix itMy issue is that no one told my service rep that my vehicle was damaged or involved in some sort of accident and that's not professional nor accepatable at allI am an active duty military memember that just lost my wife this pass *** to breast cancer so for this to happen sent me over the edgeI will never bring my vehicle back there for service just to get repaired since that's what I am owedI refuse to deal with businesses that are deceitful and hide
want to report Viva Kia, Mitsubishi because of their bad business practicesTook in my car to fix and they told me it was going to be ready yesterda
want to report Viva Kia, Mitsubishi because of their bad business practicesTook in my car to fix and they told me it was going to be ready yesterday and and they don't return my calls to tell me about my vehicle, they don't treat you like a customer.The Problem date is 3/8/17, Purchase date is 3/1/on car repairs, the model of my car being repaired is Suzuki XL-7, my sales repis *** *** and the amount he told me he was going to charge me was$and how im going to pay is my credit card
After purchasing my used vehicle from viva auto group on Montana, days later the car broke downI then began to call the dealership to see if it was covered under warranty, I called over times and the phone was just passed from phone to phone until I was forced to hang upI happend to be out of town so my parents were forced to go down to the dealship and still nothing was solved they just kept saying there taking care of itWhen I got into town a few weeks later I went inside and demanded to be reimbursed because I just got the vehicleAfter an hour of arguing back n fourth we finally came to an agreement with the main manager that they would pay half and send me a check in the mail that would arrive in 2-weeksIt's been months and I haven't heard from them or seen a check plus I have called and nobody has any idea who I am or what I'm talking aboutThis is the worst customer service I have ever experienced!
Product_Or_Service: Chrysler
Vehicle was trade in Finance Dept is responsible to submit payoff to White Sands Bank, since weeks ago, I am still being charged from old vehicle
Finance Deptstated they have sent ck # XXXXXX on Feb.7,to White Sands Bank to pay off vehicle in amount of $15,and $10,more on Mar, White Sands Bank have not received anything and I talked to Manager *** *** and *** in Finance from Viva Kia and they said they will complete payoff this FridayI got charged from White Sands Bank the monthly payment $on 1/17/because they have failed to send the payoff of $25, Customer Service Deptat Viva Kia is terrible they never answer phone calls or return calls after I got really upset about this matter, they should have sent the payoff at the moment of signing for the vehicle purchase and they are just using the money from the new Loan to their convenienceBy the time they decide to send payoff I will get charged another $in my Bank AccountI
I BOUGHT A NEW CAR ON 12/31/A MITSUBISHI MIRAGE LAST WWEK IT STOPPED AND DID NOT WORKIT HAS BEEN ONE WEEK IN THE AGENCY, I HAVE NO RESPONSE
I gave an initial payment of 3,and payments of $ If I bought a new car I expect this to function as they said yrs guarantee I need a new car> I have called to see what happened and they send me from one deptto the other I have been waiting for more than minutes without a responseThey told me I need to talk to the agent who sold the car but he is no longer working there
My husband asked a sales person if they could lend a car while mine is in the repair shop and he answered "no we do not do this" if you want you can take your car back
I need them to return the money I paid or I need to have another new car the same price I do not trust what they are doing to the vehicle Between customer service and sales they have been disrespectful by not treating me as a customer I have to call and still do not have an
Very poor customer service causing me to wait an extraordinary amount of time for the dealer to complete paperwork
I had to make five separate trips to the dealership to pay for my car, even though I had the moneyI responded to a customer survey from KiaI was to be contacted by the dealer, but they never respondedI purchased the vehicle December 6, I still don't have the license plateThe temporary plates expire January 27, The dealership told me that I would have to come in to the dealership again at that time to get another temporary plateApparently all that the dealer has to do to get the plate is fill out some paperworkThe dealership is very poorly managedThere is no excuse for this burden to be placed on the consumer
September 21, 2017-present,
Why cant you fix my kiaWe bought it from you, we had a piece of plastic replacedmonths later it still is in the shop
September 21, my wife and I brought in our Sorrento for warranty workA piece of the door handle had broken off and they said they can fix itMy wife and I were happy to receive such joyful newsAfter the repair was "complete" we had noticed they had scratched the car where the repair was madeAccidents happen and I understand this, they put us in a rental and told us it would take two days to fixA week later we contacted the service manager (he did not and still has not contacted us) only to find he needed more time because he did not understand the amount of work involved in touching up paintThat's ok it is an honest mistake he needs another week to fix the problem Two weeks later after he did not call we drove by to find our car is in fact up to Viva Kia standards The windows were taped on the car, it was painted a
My complaint involves service repairs done for the same exact mechanical symptom of which is stalling and not restarting thereafter
I purchased a used KIA Sorento approx years ago
1) Since September to now I've only driven my car for approx months within an month period
2) each time on a mile ground trip I had to uhaul my car in myself for the same exact symptom and repair
3) September my car initially stalled while being driven and thereafter would not start
4) This repair took until mid December to complete Approx months later
5) A month after this repair my car stalled out again while being driven and thereafter would not start
6) Approx a month after this repair my car stalled again while being driven and thereafter would not start
7) All repairs were for exact symptom, times I had to uhaul my car miles round trip
8) currently the car is not working and won't start as in the past and of which servi
I buy a car from Casa Kia on George Dieter and the car does not have a Title!!!!
on September of I visit the dealer to buy a used card for my daughter, after the dealing, we buy the car the same day, we drive the car home, everything was ok, until after two weeks we did not received the Licenses Plates, they told me that they will give a call to go pick up the plates, month pass * call them and the plates did not arrive, already pass * months and the plates have not arrive., they tell me that the title is been missing and they are in the process to obtain a duplicate, however no ones take the responsibility to call me and let me know whats going onI have been very patient with them, I have been making my payments on time but from them I haven not herd nothing
I purchased a car I have waited months
Because they don't have a title I can't get my
Registration or my plates
I spoke with the GM
I trusted them to provide good service since they are a big dealership I still can't my plates after months I still don't
Have my plates they just continue to lie to
Me including the GM*** ***
I want to return this car
I got pulled over by a state trooper because
They didn't install the temporary plate right
I went to kia September 13th got approved and days later they tell me I have to return the vehicleThey are very unprofessionalGeneral manager was rude and nastyCorrespondence was all through text messageThey had caused a riff in my lifeThey do not careThis is viva kia el paso tx MontanaI WOULD NOT RECOMMEND THEM TO SAVE MY LIFE
Viva Kia did not pay off my trade inIt has been months and it still has not been paid off
I purchased a new vehicle from Viva Kia on November 11, and tradmy Honda Civic which was still under a Financing contract with Flagship Credit UnionViva Kia did not pay-off my trauntil December 27, As a result, I had to make a payment on December 1, in the amount of $to Flagship Credit Union to ensure that the note did not become delinquentI made this payment on a vehicle that I had tradto Viva Kia and was no longer in my possessionI don't have the income to pay on car loans which is why we traded in the Civic in the first placeThat payment put serious financial strain on me and my family and at Christmas time no lessAccording to Flagship CU, Viva Kia did not even pay off the note in full and a balance remains that is still accruing interest as of today and is now being reported to the three credit bureaus as past due We have not be
I visit the Dealer on George Dieter, back on September 2017, the salesman very professional, no problem with that, they qualify me and my daughter for a used car, The problem is that since that date I haven't received the license plates or the registration of the car., Is been months already and all they said is the Title is missing and no one has been able to help me with this situation, the car is running with a Paper Plates since that., They said they will call me but no body take the time to call me, I am the one who call them all the times but no one can give me a date or time when the will received my registration and the License PlatesI will not recommend this place at all
I bought a car from Viva Kia since November and to this day May 26,I haven't gotten my license plate every time I called they always say call me tomorrowI already complain to the attorney general,county tax collector, and the Texas department of motor vehicle just to find out my car not even register to the department of motor vehicleI have spoken to Martin Cabrera,Juan,and Laura Ruiz and all they do is throw the ball to each other all I can say I'm not the only one going thru thisDo I recommend Viva Kia no way
Thank you
Recoder
At the financing and last person to see and sign my actual contract, I asked the guy when I was going to receive my coupons to be used on maintenance (like oil changes)besides the motor warrantyHe told me "you will receive them on the mail" now after a month I called the Kia dealer and the finance guy told me that I declined that coverage! Now the actual finance guy on my contract doesn't work at this dealer no moreI have no way to prove them wrong
I buy a car from Casa Kia on George Dieter and the car does not have a Title!!!! on September of I visit the dealer to buy a used card for my daughter, after the dealing, we buy the car the same day, we drive the car home, everything was ok, until after two weeks we did not received the Licenses Plates, they told me that they will give a call to go pick up the plates, month pass [redacted] call them and the plates did not arrive, already pass [redacted] months and the plates have not arrive., they tell me that the title is been missing and they are in the process to obtain a duplicate, however no ones take the responsibility to call me and let me know whats going onI have been very patient with them, I have been making my payments on time but from them I haven not herd nothing
After purchasing my used vehicle from viva auto group on Montana, days later the car broke downI then began to call the dealership to see if it was covered under warranty, I called over times and the phone was just passed from phone to phone until I was forced to hang upI happend to be out of town so my parents were forced to go down to the dealship and still nothing was solved they just kept saying there taking care of itWhen I got into town a few weeks later I went inside and demanded to be reimbursed because I just got the vehicleAfter an hour of arguing back n fourth we finally came to an agreement with the main manager that they would pay half and send me a check in the mail that would arrive in 2-weeksIt's been months and I haven't heard from them or seen a check plus I have called and nobody has any idea who I am or what I'm talking aboutThis is the worst customer service I have ever experienced! Product_Or_Service: Chrysler
I brought my vehicle in for safety recalls and when I picked it up my car was damaged like it was in an accident On today's date my vehicle was dropped off at 730am for service to fix safety recalls on a Mitsubishi Outlander SportWhen I returned to pick up my vehicle at about 1pm I noticed damaged on the front of my vehicle near the grill and center emblem was damaged, cracked and dented in to be exactI immediately notified my service representative and when he came out and noticed it he said they would fix itMy issue is that no one told my service rep that my vehicle was damaged or involved in some sort of accident and that's not professional nor accepatable at allI am an active duty military memember that just lost my wife this pass [redacted] to breast cancer so for this to happen sent me over the edgeI will never bring my vehicle back there for service just to get repaired since that's what I am owedI refuse to deal with businesses that are deceitful and hide
Viva Kia did not pay off my trade in. It has been 3 months and it still has not been paid off. I purchased a new vehicle from Viva Kia on November 11, 2017 and traded-in my 2013 Honda Civic which was still under a Financing contract with Flagship Credit Union. Viva Kia did not pay-off my trade-in until December 27, 2017. As a result, I had to make a payment on December 1, 2017 in the amount of $309.00 to Flagship Credit Union to ensure that the note did not become delinquent. I made this payment on a vehicle that I had traded-in to Viva Kia and was no longer in my possession. I don't have the income to pay on 2 car loans which is why we traded in the Civic in the first place. That payment put serious financial strain on me and my family and at Christmas time no less. According to Flagship CU, Viva Kia did not even pay off the note in full and a balance remains that is still accruing interest as of today and is now being reported to the three credit bureaus as past due. We have not be
I purchased a used Mitsubishi Lancer Evolution, for a little over $30,with manufactured and extended warranty
My Partner and I purchased the vehicle June 4th for more than $with a $down payment which I used my credit cardwhile applying for a loan application we were told by sales man *** that that particular sport vehicle was not allowed to be test droveAbout weeks within purchase we took the vehicle in for a noise it was makingIt was in repair service for about monthweeks within getting our vehicle back it started making another/same noiseOur vehicle was taken to Viva Kia for another inspection and repair, again it was in service for another 2-monthsAfter getting our vehicle back it was good for about a month, when the fourth gear started popping out of gear while driving or miles per hourIt happened a couple of times when we where out and about with our kids(an accident could have occur).The last time I took the vehicle in
I brought my vehicle in for safety recalls and when I picked it up my car was damaged like it was in an accident
On today's date my vehicle was dropped off at 730am for service to fix safety recalls on a Mitsubishi Outlander SportWhen I returned to pick up my vehicle at about 1pm I noticed damaged on the front of my vehicle near the grill and center emblem was damaged, cracked and dented in to be exactI immediately notified my service representative and when he came out and noticed it he said they would fix itMy issue is that no one told my service rep that my vehicle was damaged or involved in some sort of accident and that's not professional nor accepatable at allI am an active duty military memember that just lost my wife this pass *** to breast cancer so for this to happen sent me over the edgeI will never bring my vehicle back there for service just to get repaired since that's what I am owedI refuse to deal with businesses that are deceitful and hide
want to report Viva Kia, Mitsubishi because of their bad business practicesTook in my car to fix and they told me it was going to be ready yesterda
want to report Viva Kia, Mitsubishi because of their bad business practicesTook in my car to fix and they told me it was going to be ready yesterday and and they don't return my calls to tell me about my vehicle, they don't treat you like a customer.The Problem date is 3/8/17, Purchase date is 3/1/on car repairs, the model of my car being repaired is Suzuki XL-7, my sales repis *** *** and the amount he told me he was going to charge me was$and how im going to pay is my credit card
After purchasing my used vehicle from viva auto group on Montana, days later the car broke downI then began to call the dealership to see if it was covered under warranty, I called over times and the phone was just passed from phone to phone until I was forced to hang upI happend to be out of town so my parents were forced to go down to the dealship and still nothing was solved they just kept saying there taking care of itWhen I got into town a few weeks later I went inside and demanded to be reimbursed because I just got the vehicleAfter an hour of arguing back n fourth we finally came to an agreement with the main manager that they would pay half and send me a check in the mail that would arrive in 2-weeksIt's been months and I haven't heard from them or seen a check plus I have called and nobody has any idea who I am or what I'm talking aboutThis is the worst customer service I have ever experienced!
Product_Or_Service: Chrysler
Vehicle was trade in Finance Dept is responsible to submit payoff to White Sands Bank, since weeks ago, I am still being charged from old vehicle
Finance Deptstated they have sent ck # XXXXXX on Feb.7,to White Sands Bank to pay off vehicle in amount of $15,and $10,more on Mar, White Sands Bank have not received anything and I talked to Manager *** *** and *** in Finance from Viva Kia and they said they will complete payoff this FridayI got charged from White Sands Bank the monthly payment $on 1/17/because they have failed to send the payoff of $25, Customer Service Deptat Viva Kia is terrible they never answer phone calls or return calls after I got really upset about this matter, they should have sent the payoff at the moment of signing for the vehicle purchase and they are just using the money from the new Loan to their convenienceBy the time they decide to send payoff I will get charged another $in my Bank AccountI
I BOUGHT A NEW CAR ON 12/31/A MITSUBISHI MIRAGE LAST WWEK IT STOPPED AND DID NOT WORKIT HAS BEEN ONE WEEK IN THE AGENCY, I HAVE NO RESPONSE
I gave an initial payment of 3,and payments of $ If I bought a new car I expect this to function as they said yrs guarantee I need a new car> I have called to see what happened and they send me from one deptto the other I have been waiting for more than minutes without a responseThey told me I need to talk to the agent who sold the car but he is no longer working there
My husband asked a sales person if they could lend a car while mine is in the repair shop and he answered "no we do not do this" if you want you can take your car back
I need them to return the money I paid or I need to have another new car the same price I do not trust what they are doing to the vehicle Between customer service and sales they have been disrespectful by not treating me as a customer I have to call and still do not have an
Very poor customer service causing me to wait an extraordinary amount of time for the dealer to complete paperwork
I had to make five separate trips to the dealership to pay for my car, even though I had the moneyI responded to a customer survey from KiaI was to be contacted by the dealer, but they never respondedI purchased the vehicle December 6, I still don't have the license plateThe temporary plates expire January 27, The dealership told me that I would have to come in to the dealership again at that time to get another temporary plateApparently all that the dealer has to do to get the plate is fill out some paperworkThe dealership is very poorly managedThere is no excuse for this burden to be placed on the consumer
September 21, 2017-present,
Why cant you fix my kiaWe bought it from you, we had a piece of plastic replacedmonths later it still is in the shop
September 21, my wife and I brought in our Sorrento for warranty workA piece of the door handle had broken off and they said they can fix itMy wife and I were happy to receive such joyful newsAfter the repair was "complete" we had noticed they had scratched the car where the repair was madeAccidents happen and I understand this, they put us in a rental and told us it would take two days to fixA week later we contacted the service manager (he did not and still has not contacted us) only to find he needed more time because he did not understand the amount of work involved in touching up paintThat's ok it is an honest mistake he needs another week to fix the problem Two weeks later after he did not call we drove by to find our car is in fact up to Viva Kia standards The windows were taped on the car, it was painted a
My complaint involves service repairs done for the same exact mechanical symptom of which is stalling and not restarting thereafter
I purchased a used KIA Sorento approx years ago
1) Since September to now I've only driven my car for approx months within an month period
2) each time on a mile ground trip I had to uhaul my car in myself for the same exact symptom and repair
3) September my car initially stalled while being driven and thereafter would not start
4) This repair took until mid December to complete Approx months later
5) A month after this repair my car stalled out again while being driven and thereafter would not start
6) Approx a month after this repair my car stalled again while being driven and thereafter would not start
7) All repairs were for exact symptom, times I had to uhaul my car miles round trip
8) currently the car is not working and won't start as in the past and of which servi
I buy a car from Casa Kia on George Dieter and the car does not have a Title!!!!
on September of I visit the dealer to buy a used card for my daughter, after the dealing, we buy the car the same day, we drive the car home, everything was ok, until after two weeks we did not received the Licenses Plates, they told me that they will give a call to go pick up the plates, month pass * call them and the plates did not arrive, already pass * months and the plates have not arrive., they tell me that the title is been missing and they are in the process to obtain a duplicate, however no ones take the responsibility to call me and let me know whats going onI have been very patient with them, I have been making my payments on time but from them I haven not herd nothing
I purchased a car I have waited months
Because they don't have a title I can't get my
Registration or my plates
I spoke with the GM
I trusted them to provide good service since they are a big dealership I still can't my plates after months I still don't
Have my plates they just continue to lie to
Me including the GM*** ***
I want to return this car
I got pulled over by a state trooper because
They didn't install the temporary plate right
I went to kia September 13th got approved and days later they tell me I have to return the vehicleThey are very unprofessionalGeneral manager was rude and nastyCorrespondence was all through text messageThey had caused a riff in my lifeThey do not careThis is viva kia el paso tx MontanaI WOULD NOT RECOMMEND THEM TO SAVE MY LIFE
Viva Kia did not pay off my trade inIt has been months and it still has not been paid off
I purchased a new vehicle from Viva Kia on November 11, and tradmy Honda Civic which was still under a Financing contract with Flagship Credit UnionViva Kia did not pay-off my trauntil December 27, As a result, I had to make a payment on December 1, in the amount of $to Flagship Credit Union to ensure that the note did not become delinquentI made this payment on a vehicle that I had tradto Viva Kia and was no longer in my possessionI don't have the income to pay on car loans which is why we traded in the Civic in the first placeThat payment put serious financial strain on me and my family and at Christmas time no lessAccording to Flagship CU, Viva Kia did not even pay off the note in full and a balance remains that is still accruing interest as of today and is now being reported to the three credit bureaus as past due We have not be
I visit the Dealer on George Dieter, back on September 2017, the salesman very professional, no problem with that, they qualify me and my daughter for a used car, The problem is that since that date I haven't received the license plates or the registration of the car., Is been months already and all they said is the Title is missing and no one has been able to help me with this situation, the car is running with a Paper Plates since that., They said they will call me but no body take the time to call me, I am the one who call them all the times but no one can give me a date or time when the will received my registration and the License PlatesI will not recommend this place at all
I bought a car from Viva Kia since November and to this day May 26,I haven't gotten my license plate every time I called they always say call me tomorrowI already complain to the attorney general,county tax collector, and the Texas department of motor vehicle just to find out my car not even register to the department of motor vehicleI have spoken to Martin Cabrera,Juan,and Laura Ruiz and all they do is throw the ball to each other all I can say I'm not the only one going thru thisDo I recommend Viva Kia no way
Thank you
Recoder
At the financing and last person to see and sign my actual contract, I asked the guy when I was going to receive my coupons to be used on maintenance (like oil changes)besides the motor warrantyHe told me "you will receive them on the mail" now after a month I called the Kia dealer and the finance guy told me that I declined that coverage! Now the actual finance guy on my contract doesn't work at this dealer no moreI have no way to prove them wrong