Viva Z Fitness Wellness Reviews (1)
Review: I signed up for a month membership on April 29, 2013 (no contract) for $45.00. I received a schedule of classes which included two classes a week which took place in the morning (which I prefer). On four dates the classes were cancelled (not postphoned) and I found out when I went there and on three occassions the door was locked. I went today (5/20/13) and the 9:30am class was eliminated and I was told the Summer schedule was in force. Well, the summer schedule has eliminated both classes at 9:30am Mon & Thurs.. I was told they will not refund the money and that's why there's no contract and it's month to month. Two weeks ago I asked for a refund and I was denied. I put the charge on my Visa account and have since closed it out because the receipt they gave me was hand written with all my identifying information including the three digit number on the back of my card. I was uncomfortalble with this, so I cancelled the card and now have a new one. Do I have any recourse in this matter? There are no classes that conform to my schedule now, and the reason I joined is because of the a.m. classes, which they eliminated (even at a later time of day). Thank you for your consideration in this matter.[redacted]
Product_Or_Service: month membership to viva z fitness
Desired Settlement: DesiredSettlementID: Refund
I would like my $45.00 refunded. This business is not performing in a professional manner and did not offer at least a partial refund. I did attend four classes since April 29th.
Business Response /* (1000, 5, 2013/05/29) */
Contact Name and Title: ViVa Z
Contact Email: [redacted]@vivazfitnessct.com
Consumer signed up on the date she has indicated. Our policy and waiver states clearly no refunds are given as the schedule online and at the studio indicates clearly as well "schedule is subject to change". From the date that the consumer signed up we cancel one class for the reason that our instructor was medically ill and was posted online and FB regarding the class cancelation. We did apologize to the consumer upon arriving and finding the above matter, as she indicated to us that she does not have a FB account or do not utilize the web, we did took her telephone for courtesy calls if an event would of ever happen that is beyond our control. As far as our Summer schedule-we do indicate in class, FB and website 2 weeks in advanced regarding any seasonal upcoming schedule-we also provide variety of classes and at most times we either add classes or take out because of lack of students, once again this only happens seasonal and we do announce this. Consumer did try to ask for a refund 3 weeks after signing up and after taking 4 classes from our 60 classes offer a month (which 16 classes are offer in during the morning time), at that time her reason for cancelation of the classes was a (personal matter)- we did apologize and explained to her that we do not give refunds as it states on the waiver that the consumer signed. At no time the consumer express her frustration regarding "cancelation" of classes or was "uncomfortable" with the credit card process, as we have been in business for over 2 years and we have never encounter a situation like this matter or any credit card issues. Our company has a high reputation and professionalism in the New Haven County and surrounding communities. We are appalled regarding this matter.
We would gladly offer the consumer a refund of $5.00, (business courtesy) as we have confirm that she/consumer has perform and took (4) classes or services that we offer at our studio. Every class is $10 as indicated at our studio and online. Consumer paid $45.00.
Consumer Response /* (3000, 7, 2013/05/30) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
I still remain that their business practice is not professional. A fitness facility will set up a schedule to accomodate their clients, and morning workouts are at all fitness clubs. They knew I wasn't happy with the elimination of the a.m. classes, and they did not call me that morning to notify me. I went there and that is when I was notified. (they only called me once to tell me a class was cancelled) I was very dissapointed. They made no concession to keep me as a satisfied customer. I feel if a schedule is made, it should reach out to all people. Why would you eliminate the a.m. times in the summer when it's hotter in the afternoons? And as I said before, I joined because of the a.m. times. Thanks for your response.
Business Response /* (4000, 10, 2013/06/06) */
We firmly sustained that our company meets high standards of professionalism and as agree by most of the community population in the New Haven County and voted best business we are very well respected. Unfortunately, we have more than 200 members currently enroll and we cannot amply by (1) customer request for morning classes for specific dates & times. We do offer Personal Trainers on staff that can cater for those specific needs or specials requests, although we currently still hold (4) MORNING classes weekly and the center is open 7 days a week. We suggest accessing our website for further interest. As mentioned on the previous correspondence as per company courtesy, consumer on this complaint will received a courtesy refund of $5.00- base on classes/services offer at the facility were already rendered for 3 weeks by the consumer on this complaint. Thank you for your response.
Consumer Response /* (4200, 12, 2013/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposed resolution. You can consider the case "closed". I wanted to make my point about keeping a schedule that can accomodate ALL customers. Also, it's not good business practice to have a customer find the door locked when arriving at a sheduled class. Thank you (Revdex.com) for your consideration in this matter, and trying to resolve the issue.