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Vivacious Skin

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Vivacious Skin Reviews (15)

Dear [redacted] *** Our company, Vivacious Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylavishskincare.com/payment.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-637-or [email protected],Vivacious [email protected]

To whom it may concern Arial, sans-serif;">Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.vivaciousskin.comIt appears that Ms [redacted] made additional purchases for different product upon her checkoutAlthough these products may be offered in conjunction with our ours, they would be separate from our company and any complaints must be handled by their company directlyTo clarify the charges, we issued one charge in the amount of $for shipping and two separate charges for the recurring subscription in the amount of $89.73, totaling to $No additional charges have been included since Ms [redacted] made contact with us on 7/10/According to our records, we issued a partial refund in the amount of $on 7/10/and issued an RMA where Ms [redacted] would be able to return the most recent shipment back for a refundBy accepting this agreement, Ms [redacted] agreed to settle the charges and cancel the accountPlease feel free to contact us if you should have any further questions at [email protected] or 888-900-9513Sincerely,Vivacious Skincare

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.vivaciousskin.comAccording to our records, Ms [redacted] contacted our offices on 8/2/and was issued a full refund on the latest charge that was posted on 8/1/2016, in the amount of $Under the terms of our service, we will offer a return authorization for one shipment that is within days of it's original date as long as the product is returned, however, the refund was issued immediately without the requirement of returning the productAs for the previous charge (End of trial charge) Ms [redacted] was not eligible for a refund as she was past her day trial period.We hope this information helpsIf you have any further questions or concerns, please feel free to contact us at [email protected] or 888-900-9513.Sincerely,Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received an email from the Revdex.com saying case number [redacted] has been closed It has not been resolved Delux skin has refunded me $but not the full purchase price of $ Brilliantskin has not refunded me anything I believe Brilliantskin is the Vivacous but it is hard to tell The charges listed on my credit card are for Delux skin and Brilliantskin Also they say that I agreed to the terms and conditions but they never appeared on the screen for me to agree to I clicked no that I did not want a product and it said thank you for submitting your order Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** *** ***,Our company, Vivacious Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for
our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or *** .Sincerely,Vivacious Serum***

Dear *** *** ***, sans-serif">Our company, Vivacious Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or *** .Sincerely,Vivacious Serum***

Dear *** ***,Our company, Vivacious Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylavishskincare.com/payment.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-637-or [email protected],Vivacious [email protected]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information: www.vivaciousskin.comAccording to our records, Ms. [redacted] contacted our offices on 8/2/2016 and was issued a full refund on the latest charge that was posted on  8/1/2016, in the amount of $89.73. Under the terms of our service, we will offer a return authorization for one shipment that is within 30 days of it's original date as long as the product is returned, however, the refund was issued immediately without the requirement of returning the product. As for the previous charge (End of trial charge) Ms. [redacted] was not eligible for a refund as she was past her 14 day trial period.We hope this information helps. If you have any further questions or concerns, please feel free to contact us at [email protected] or 888-900-9513.Sincerely,Customer Service

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information: vivaciousskin.comPlease note that the product [redacted] Therapy does not belong to our company. If there are any issues related to the product, they must be handled by their company directly. We understand that the terms of the offer can be missed and thus will be issuing a refund in the amount of $89.73. This amount will reflect within 3 to 5 business days. As for the disputed charge, any resolution provided by the credit card company will be final. If you have any other questions or concerns, please feel free to contact us at [redacted] or [redacted]
Sincerely,[redacted]Customer Service

To whom it may concernOur company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: www.vivaciousskin.comIt appears that Ms. [redacted] made additional purchases for different product upon her checkout. Although these products may be offered in conjunction with our ours, they would be separate from our company and any complaints must be handled by their company directly. To clarify the charges, we issued one charge in the amount of $4.95 for shipping and two separate charges for the recurring subscription in the amount of  $89.73, totaling to $184.41. No additional charges have been included since Ms. [redacted] made contact with us on 7/10/2016. According to our records, we issued a partial refund in the amount of $44.86 on 7/10/2016 and issued an RMA where Ms. [redacted] would be able to return the most recent shipment back for a refund. By accepting this agreement, Ms. [redacted] agreed to settle the charges and cancel the account. Please feel free to contact us if you should have any further questions at [email protected] or 888-900-9513Sincerely,Vivacious Skincare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received an email from the Revdex.com saying case number [redacted] has been closed.  It has not been resolved.  Delux skin has refunded me $44.86 but not the full purchase price of $89.73.  Brilliantskin has not refunded me anything.  I believe Brilliantskin is the Vivacous but it is hard to tell.  The charges listed on my credit card are for Delux skin and Brilliantskin.  Also they say that I agreed to the terms and conditions but they never appeared on the screen for me to agree to.  I clicked no that I did not want a product and it said thank you for submitting your order.
Regards,
[redacted]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.vivaciousskin.comAccording to our records, Ms. [redacted] contacted our offices on 8/2/2016 and was issued a full refund on the latest charge that was posted on  8/1/2016, in the amount of $89.73. Under the terms of our service, we will offer a return authorization for one shipment that is within 30 days of it's original date as long as the product is returned, however, the refund was issued immediately without the requirement of returning the product. As for the previous charge (End of trial charge) Ms. [redacted] was not eligible for a refund as she was past her 14 day trial period.We hope this information helps. If you have any further questions or concerns, please feel free to contact us at [email protected] or 888-900-9513.Sincerely,Customer Service

To whom it may concern Arial, sans-serif;">Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.vivaciousskin.comIt appears that Ms. [redacted] made additional purchases for different product upon her checkout. Although these products may be offered in conjunction with our ours, they would be separate from our company and any complaints must be handled by their company directly. To clarify the charges, we issued one charge in the amount of $4.95 for shipping and two separate charges for the recurring subscription in the amount of  $89.73, totaling to $184.41. No additional charges have been included since Ms. [redacted] made contact with us on 7/10/2016. According to our records, we issued a partial refund in the amount of $44.86 on 7/10/2016 and issued an RMA where Ms. [redacted] would be able to return the most recent shipment back for a refund. By accepting this agreement, Ms. [redacted] agreed to settle the charges and cancel the account. Please feel free to contact us if you should have any further questions at [email protected] or 888-900-9513Sincerely,Vivacious Skincare

Dear [redacted],
sans-serif; font-size: small;">
Our company, Vivacious Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylavishskincare.com/payment.phpWe feel for our customer’s concerns, and have processed a refund in the amount of  $4.95 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected],Vivacious [email protected]

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Address: PO Box 25380, Santa Ana, California, United States, 92799

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