Vivas Guesthouse

At Vivas Guesthouse, we strive to provide nothing but the best customer experienceAt times, mistakes happen and this was the case with Mr [redacted] when due to an overbooking situation, we could not provide the accommodations requested; our physical space does not allow us to provide anything else other than hotel accomodations.Mr [redacted] was given a full refund and reservations for two rooms with two double beds were provided; the price for both rooms per night was the same as the cost of the house and the location less than one mile away from the original oneWhen Mr [redacted] was contacted to inform him about the over booking situation, the alternative hotel reservations were already arranged which was communicated and it was based on the total occupants disclaimed on an email via flipkey on August 14th where he stated that on the first night he would be having 2-guests total and on the second night guests totalMr [redacted] refused to take the reservation at first, then asked for time to make a decision, later he requested that Vivas Guesthouse payed for his entire stay as compensation which was not an available option; after a few hours he requested to have the reservation only for Saturday night and then he decided no to take the reservation at all due to finding more competitive pricesOur cancellation policy does not state a monetary compensation on this instances and as unfortunate as an overbooking is for both the guest and the hotel, a monetary compensation is not a common practice in the hotel/vacation rental industryThe conversation with Mr [redacted] is available via text if needed for clarificationWe are incredibly sorry for all the inconveniences the situation caused for Mr [redacted] and his partyThank youRoger VOwner operator

At Vivas Guesthouse, we strive to provide nothing but the best customer experienceAt times, mistakes happen and this was the case with Mr*** when due to an overbooking situation, we could not provide the accommodations requested; our physical space does not allow us to provide anything
else other than hotel accomodations.Mr*** was given a full refund and reservations for two rooms with two double beds were provided; the price for both rooms per night was the same as the cost of the house and the location less than one mile away from the original one.When Mr*** was contacted to inform him about the over booking situation, the alternative hotel reservations were already arranged which was communicated and it was based on the total occupants disclaimed on an email via flipkey on August 14th where he stated that on the first night he would be having 2-guests total and on the second night guests total.Mr*** refused to take the reservation at first, then asked for time to make a decision, later he requested that Vivas Guesthouse payed for his entire stay as compensation which was not an available option; after a few hours he requested to have the reservation only for Saturday night and then he decided no to take the reservation at all due to finding more competitive prices.Our cancellation policy does not state a monetary compensation on this instances and as unfortunate as an overbooking is for both the guest and the hotel, a monetary compensation is not a common practice in the hotel/vacation rental industry.The conversation with Mr*** is available via text if needed for clarification.We are incredibly sorry for all the inconveniences the situation caused for Mr*** and his party.Thank you.Roger V.Owner operator

At Vivas Guesthouse, we strive to provide nothing but the best customer experience. At times, mistakes happen and this was the case with Mr. [redacted] when due to an overbooking situation, we could not provide the accommodations requested; our physical space does not allow us to provide anything...

else other than hotel accomodations.Mr. [redacted] was given a full refund and reservations for two rooms with two double beds were provided; the price for both rooms per night was the same as the cost of the house and the location less than one mile away from the original one.
When Mr. [redacted] was contacted to inform him about the over booking situation,  the alternative hotel reservations were already arranged which was communicated and it was based on the total occupants disclaimed on an email via flipkey on August 14th 2015 where he stated that on the first night he would be having 2-3 guests total and on the second night 5 guests total.
Mr. [redacted] refused to take the reservation at first, then asked for time to make a decision, later he requested that Vivas Guesthouse payed for his entire stay as compensation which was not an available option; after a few hours he requested to have the reservation only for Saturday night and then he decided no to take the reservation at all due to finding more competitive prices.
Our cancellation policy does not state a monetary compensation on this instances and as unfortunate as an overbooking is for both the guest and the hotel, a monetary compensation is not a common practice in the hotel/vacation rental industry.
The conversation with Mr. [redacted] is available via text if needed for clarification.
We are incredibly sorry for all the inconveniences the situation caused for Mr. [redacted] and his party.
Thank you.
Roger V.
Owner operator