Vivi Manufacture and Wholesale

Complaint:
I am rejecting this response because: It is falseI emailed AAA landscaping to "take a look"(see attached email and response)I assumed they would diagnose the issue and send a quote for repairI did NOT request them to come fix the leakAAA landscaping replaced the "top half of a valve" and claimed to have tested it several times and it opened and closed properly, however the first day it was actually used, it did not close-causing hours of water loss(see attached email) It could not have possibly been tested if it didn't even work the first timeOur water bill was higher and we were out of town for two weeks with the water offShould this unprofessional behavior continue I will also be requesting a monetary reimbursement for the water loss resulting from the incomplete and unauthorized work done to our systemAAA landscaping had been working on our property for many months before the major hedge work was requiredThe bi-monthly maintenance we had been paying for included shrubs and hedges (see attached invoice with details of what our service includes)If they were not a maintainable level it was because the workers had not been doing their job and keeping the hedges at an appropriate heightOne year later, they were out of control again due to the negligence of AAA landscapingHow could they be so out of control if they were doing their job and "maintaining" their work? Please see attached photo of our side hedges which have not been trimmed in at least six months, possibly a yearThis hedge is shared with our neighbor, whose landscapers trim their side of the hedgeNotice the difference from our side (left) and their side (right).
Regards,
C*** ***

In response: 1. C*** emailed AAA Landscaping and requested for us to come and fix her leak, which is what we did at her request. 2. She had multiple leaking valves, we fixed all problems and even discounted her bill for the valve she said she still had a problem with. We did not cause a problem in the first place, and the very next day we finished the repair. She is not being billed for the valve that we went back out and fixed, she is only being billed for the valves that were also leaking, and were replaced.3. C***'s property required us to previously bill her for the extra time it took to get her hedges to maintainable level, invoice attached. Monthly maintenance crews work on the hedges with every visit to her property, but anything extra requires an extra charge

AAA
Landscaping worked very hard to resolve the issue with C[redacted]. 
When she called our office extremely emotional because her irrigation ran
for hours, we followed our companies procedures and fixed the problem.
 In an attempt to satisfy her complaints, we drastically...

discounted her
total bill.  C[redacted] still refused to pay for all the repairs done. 
In regards to the vines, only earlier this month did she pick which vines she
wanted and they were ordered immediately from a company down south.  We
tried to keep C[redacted] as a customer, but ended up terminating our professional
relationship.  After that, C[redacted] posted false information in a few Yelp
reviews, which were determined to be untrue and were removed. 
Unfortunately, this is just an attempt to skip out on her bill.

Complaint: 10794729
I am rejecting this response because: They are not addressing the actual issues. Here are the three issues.1. I never authorized AAA landscaping to replace valves/sprinklers on the 7/14 service, I asked them to "take a look at a leak." They replaced things anyway and didn't even fix the issue or follow up to see if it was fixed. The initial issue was not fixed until August 5th. They said they would give me a discount on that fix and it would be around $80, however I said I would be happy to fully pay for the service that I authorized and would pay for the actual time and cost. They sent a bill for $156.04. 2.  I did call them frantically about the sprinklers on 7/15, but the work they did on 7/14 was the cause of the problem. Had they never worked on the valve 7/14, the 7/15 issue would not have occurred. They are still billing me for fixing the sprinkler system they broke ($188.52). 3.  I have been paying a $95 monthly maintenance service which is supposed to include keeping the hedges trimmed. They have not been trimming the side hedges. AAA landscaping promised in an email they would be trimmed on the August 28th service and they were not. I now have to pay a different contractor to trim my hedges because AAA Landscaping refused to provide the service.
Regards,
C[redacted]