In June, I had new patio and bedroom windows installed by ESP Construction Ltd for a total amount of $8,361.63 (new windows + installation + taxes). While I have no complaint about the bedroom window, the patio door still doesn't lock, is leveled at an angle so that winds don't blow in between panels when it is very windy outside, forming indoor ice in one of the corners and blowing dust from another because of an external hole that I was told is part of the design of the window, purposely engineered (where winters are below -30 degrees). It is worth underlining that I had none of these issues with the previous 1972 original windows. Also, I live in a building where there are more than 140 units and most of them had their patio and bedroom windows renovated by ESP Construction Ltd over the years. This company was recommended by the building management office and several units had their windows replaced in 2022. From my knowledge, none of the units had similar issues.
I called and sent a first email to the company right after the installation because the patio door screen panel did not lock and was easily moved by the winds. After that, I also noticed dust blowing inside whenever it was windy outside. These two issues were addressed by the end of summer - beginning of fall. It took several calls and emails and the ESP installer came three times, then a technician came from the window company. Overall, they put a sponge in the hole to stop the dust but I still get some when it is very windy. ESP workers and the window technician tried unsuccessfully to stop the winds blowing in by leveling the other panel at a certain angle, used patches and a lot of silicone sealing inside and outside. Since then, the window incline is visible and the patio door doesn't lock. This is a safety issue in addition to the ice forming on a brand new 2022 window compared to a 1972 one. The patio window needs to be properly replaced OR a refund to have it done by another company.
I called and sent a first email to the company right after the installation because the patio door screen panel did not lock and was easily moved by the winds. After that, I also noticed dust blowing inside whenever it was windy outside. These two issues were addressed by the end of summer - beginning of fall. It took several calls and emails and the ESP installer came three times, then a technician came from the window company. Overall, they put a sponge in the hole to stop the dust but I still get some when it is very windy. ESP workers and the window technician tried unsuccessfully to stop the winds blowing in by leveling the other panel at a certain angle, used patches and a lot of silicone sealing inside and outside. Since then, the window incline is visible and the patio door doesn't lock. This is a safety issue in addition to the ice forming on a brand new 2022 window compared to a 1972 one. The patio window needs to be properly replaced OR a refund to have it done by another company.