Vivid Apparel

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

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Handwritten Attachment:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: I am going to willow street LCCTC for the practical nursing program. As a requirement of the program we had to order our nursing uniforms from this company. I placed my order back in April of 2014. after a month and a half I FINALLY received my uniforms, however they sent me the wrong sizes. So I contacted them on what to do for and exchange of a different size. They instructed me to send them back, tell them the exchange that I wanted and that they would let me know when the exchange has been processed. I asked them if they would reimburse me for the $20 return fee since the error was not my fault and they said they would. After numerous and excessive calls on where my exchange was they claimed they did not know what I was talking about. I checked my tracking number and told them that my uniforms arrived at their warehouse for the exchange. They claimed it didn't. Multiple times, about every time I called, they kept getting the same information from me: what exchange I wanted, what size etc. Another month later I call them and once again they have no idea where my exchange is. they kept telling me its on its way it will be there soon. when I asked for a tracking number they never had one or would tell me to call back at the end of the week for one. when I asked if they could give me a date for arrival they would say in a few days or weeks. So again two weeks later I called yet again....they still dontknow what im talking about. I called again and now they tell me im getting a refund, something I never asked for. sp I asked when my refund would come they said one week. I have yet to receive a refund. I don't have my uniforms or my money. I don't want the uniforms anymore, I just want my money back. I am in the second of school already still without uniforms and my money back. im borrowing a uniform from a friend. I just want my money. They constantly hang up on me, and are extremely rude and never seem to know what is going on. Whenever I ask to speak to the supervisor she is on vacation.Desired Settlement: I would really like my money back including the cost of the uniforms, shipping and handing and the return fees. I am outraged. its been 5 months and I have nothing from them except intense frustration.

Review: I had ordered school nursing uniforms through Vivid Apparel and received them within the timeframe given. My issue is that I paid for the items over the phone using my credit card. When the uniforms arrived there was packaging invoice, but no credit card receipt to show the amount paid, as well as the invividual prices of each item. I have called and spoke to spoke about a 1/2 dozen times and was assured that the information regarding my receipt and detailed invoice of product prices was in the mail. It has been about a week and a half and still have not received the requested documents. I have called back and spoke to the same person a number of times and they told I would receive a return phone call back letting me know it has been put in the mail. I have tried several more time after speaking to someone and can not get through thru. This company's answering machine continuously picks up.Desired Settlement: I would like to get a detailed copy of my invoice giving the quanity of the items ordered and prices, as well as my credit card receipt that has been processed over the phone to show the total amount.

Business

Response:

Handwritten Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,