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Vivid Photo Reviews (1)

I have ordered two 40mm by mm passport picturesI specified the country where the photos will be usedThe directions specified at the embassy were that the photos need to be on one sheet of paper ( not cut) They sent me pictures that were cut ( which is not what the directions specify)Also one of the pictures was cut mm by mm
I called the customer serviceThey first offered to redo them ( but I don't have time for that)They refused to issue a refund until I send the photos backSince the mistake was on their side, I should not have to pay for return shipping, but I guess this is my only choiceis steep for two pictures that are not usable, that my 3rd grade son could print out
It was extremely difficult to understand them ( I called them twice, got different people), and I could not tell if they were actually yelling at me and cutting me off when I was talking or it is just how they areI will not do business with them again

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