Vivid Racing

Client order [redacted] titanium universal exhaust online, product was not available switched him to stainless steel.  Product was delivered to customer he was upset because the unit shipped from [redacted] direct.  Wanted to return it.  We issued return labels and paid for the...

freight to come back.  Not much more we can do customer service wise.Reason for the delay in the refund has been we haven't received the item back for the refund.VIVID RACING IS GREAT!From: [redacted] Sent: Monday, November 24, 2014 8:48 AMSubject: Re: rma [redacted]Good morning,I have received the return tag. This package will be sentout tomorrow. Sorry it has taken this long I got you email as spam. Thanks again,[redacted] 

[redacted]VIVID RACING IS GREAT!
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Thank you for your patience in the return of this item.  You have been refunded in full and that should be in your account by now.  The refund was processed on 10/8.  We are sorry you had an issue with your order but we are here to help if there are any issues. ...

Thank you for your business.Vivid Racing.

Out of about $5K worth of ordering, a $650.00 diffuser for my M4 BMW was warped. Since I had taken over 30 days to report it and it had been mounted, they did nothing except to tell me I should take it to a body shop and see if they could fix it.

I ordered a $35.00 item from Vivid Racings online site. As I was checking out, the site crashed. When I went back to the site I found that the $35.00 order had been placed with a $150.96 shipping charge. I then spent nearly half of a day calling them during their regular business hours only to get a message saying to call back during business hours. Even though I was finally able to leave a message asking to cancel the order and also sent e-mails, they shipped it anyway and I paid $185.96 for a $35.00 item! I then spoke with a customer service rep and asked for a RMA. They refused!

I made a phone in purchase to make sure I received the correct parts and the company still sent me the incorrect parts. They refuse to pay return return shipping for a mistake their employee made. Horrible customer service! This mistake left my car in the air for an extra week while I waited for the correct part. My credit card was also hacked 2 days after I gave the employee my credit card info for the purchase.

First, we would NEVER steal anyones money.  Been in business since 2001 selling millions of dollars of parts worldwide.  This is another special order hard to get item from Japan.  We have a customer service team dedicated to order updates and followups.  I am sure the customer...

was refunded, but I cannot look it up with an invoice number or name to confirm if they were refunded.  The unfortunate side of this business is the many custom parts that can take months to make or get from overseas and people eventually lose their cool.  We try our best to keep them updated but sometimes we are at the mercy of the manufacturer.

Excellent customer service always honest and fair.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Just opened the the answer from vivid racing. Again with the lies. Even spoke with the owner on the phone.they sent me the wrong product I never ordered nor did we discuss as an alternative. They just sent it. Dont appreciate the spin on the situation . Here's [redacted]s email after I had spoken with and sent his employees email to him. The most unprofessional company I've ever had the misfortune of dealing with. When an owner replys to a customer email with the bellow comment on his staffs behavior and replied to Revdex.com stating lies to cover themselves when I have it in writing is appalling. See the below email I received from [redacted] after speaking with him about the wrong item and the attempt for me to help them out in their own mistake. "Yep that email kinda sucks"...... Yep that email kinda sucks.  She is new.  I apologize and will resolve this. [redacted]Vivid RacingTel: [redacted] Web: [redacted] From: [redacted] Sent: Monday, November 17, 2014 9:40 AMTo: [redacted]Subject: Fwd: Vivid Racing [redacted] This was the email I received. Hope this clears up the confusion Sent from my [redacted]Begin forwarded message:From: [redacted]Date: November 11, 2014 at 7:22:29 PM ESTTo: [redacted]Cc: "[redacted]" <[redacted]>, "[redacted]Subject: Vivid Racing [redacted], As I was putting together your information to send to the billing department I noticed something. You only charged 420.00 for the titanium muffler you ordered. Then you also got a $25 discount. The retail price is normally 465.00 so you got a great deal. Unfortunately because of this discount we are not able to give you any sort of refund. If you have any questions please feel free to email myself or [redacted]. Thank you, [redacted] Vivid Racing[redacted]Ph: [redacted]Fax: [redacted]"To Exceed our customers expectations through continuous improvement and customer satisfaction"No virus found in this message.Checked by AVG - [redacted]Version: [redacted] / Virus Database: [redacted] - Release Date: 10/30/14Internal Virus Database is out of date.Regards,[redacted]

I was pleased with Vivid Racing service and time it took to receive my product. Would refer them too everyone I know.

This company shipped 4 wheels to me, the boxes they were packed in were nearly destroyed and 2 of the wheels were damaged, they keep sending messages about leaving reviews but won't respond to any of my messages about the damages. Terrible service.

Great pricing, great product knowledge and great customer service!

This was my first time using vivid for my parts needs. And let me tell you, it won't be the last. They have a very good selection of parts, and the customer service is phenomenal! Item was as described and arrived right on time, which as I know we all(car builders) can appreciate this. Thanks for a great company!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from Vivid doesn't cover all the cost and damages they caused to my vehicle. The [redacted] was not all the cost that I have incurred in restoring the my car to operational. My Out-of-Pocket cost may never have happened if Vivid know exactly how to repair my car as they claim they to be. My cost was $138 with [redacted] V=[redacted]z, $95 with [redacted] European, and a missing clip for the air filter box. I willing to dismiss the punitive damages, unnecessary the hassle and run around when my car was inoperable caused by the damage made by Vivid Racing.

Regards,[redacted]

The most wurst company vivid racing I order maesterschaft exhaust am 10/25/2015 the toll me wetting time is four weeks am November 30 I email May seller and the toll me your seller is no working for as enimore,I pay the full price in first day total 1935.00$,wich normal everybody pay haft and the other haft when the order is ready??!Now the toll me 12 weeks to get May order and plus I email the owner the vivid racing and he never try to contact me plus I am email in back and for with a nice costomer service Simone is her name,and she train to keep me happy bay promising that maybe that week or nex week!! I am wetting one more week and ask for May money back,and never wish anybody to do busnies with tha people!! I am Very disappointed!!

Because Vivid Racing reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Vivid Racing cannot be held responsible for honoring...

purchases caused by such errors and will simply take action to correct the error.  These errors are not a misrepresentation of a product, business, manufacture, or sale but an error which Vivid Racing's responsibility is to correct the error. We have an entire data team dedicated to updating pricing and product changes. Many (most) vendors do not tell us when they have product or pricing updates.  As diligent as we are to update our content, it is impossible to keep it 100% accurate at all times. To resolve this issue with this client we offered to discount the item or refund him in full. He felt that we were obligated to adhere to the incorrect price on the website.  Since the client was not willing to pay the difference, we refunded this client in full and canceled the order. Terms and conditions are posted on our company websites.  http://www.[redacted].com/[redacted]If we can be of any further help please let us know.

There is pending litigation for this so it was in our attorneys recommendation to not respond as we had already responded to all his emails. We have pictures, videos, and emails from the customer of him thoroughly enjoying the product and thrashing his car.  Having repaired several...

things for him free a couple of times, he would be deployed and gone for 6 months at a time.  Over the course of these 3 years, we eventually discontinued the kit.  When he had major issues with his car from the extreme driving he was doing, we let him know we could not support him anymore as we discontinued the product.  He then took the car somewhere else and paid them to remake or fix parts of the car that he choose to.  We saved all these posts, videos, and pictures but Mr. [redacted] took most of them down so he could not be seen as guilty from abusing his vehicle.

This is the first time I've ever installed anything under the hood of a vehicle. [redacted] was great at helping me select a [redacted] that would be easy for me to install as well as giving me great performance. The sound under throttle is amazing! It sounds more like a hot rod than a truck. The engine pulls hard to red line and I feel that I got more power than I was expecting. Thanks for steering me to a great product!

Great experience everything I've ordered. Dan and crew are very helpful appreciated.

Review Text:
I have a 2011 Cayman S that has had numerous upgrades both on the body and the power plant. Vivid Racing went all out to help me. Sean G at Vivid was very professional and knew what I was looking for. I placed my order, and Sean stayed on point to make sure everything was done to meet my needs. Tech Art, Vivid Racing and Sean G make the buying experience worthwhile. Parts fit well and work as advertised.
Thank you Vivid Racing and Sean G.
R[redacted]

Item I purchased was not shipped as advertised.

When I tried to get a refund, I waited 3 weeks and was only able to get a refund with PayPal's assistance.

I would not expect after sale service and I would not expect a quick resolution to any issues.

Refunds I would expect to take over 3 weeks time

After requesting to "unsubscribe" for their email list, I receive an email to rate them.