Complaint: [redacted]
I am rejecting this response because:I spoke to the venue which was [redacted], they declared and I quote, " because you purchased your tickets from an outside venue, a refund from us is not possible." So if [redacted] will not be held responsible for the incident nor the place what I purchased the tickets from, who am I to address the incident to? Someone has to be held reliable for this incident. I paid for tickets that were non existent. Now both parties are not admitting to fault or compensation. Vivid seats did refund not even a quarter of the money I paid for the tickets. I do not find it fair that after paying for an anticipated concert, the day of the showing I get moved around 5 times, because my purchases seats were non existent.
Sincerely,
[redacted]
Although Mr. ** continues to press forward on this matter, we have documented communication with this customer from phone calls to live chat inquiries about our sales terms and conditions. We have addressed Mr. **'s concerns in each of these instances. If Mr. ** has any additional questions, we encourage him to contact us directly. As it stands, we consider this issue closed. Regards, Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out to us regarding this matter. As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holders. And yet while Vivid Seats does not own or generate tickets, we do process thousands of...
successful orders each day—and each order is given the full protection of our 100% Buyer Guarantee. This guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event—and that if tickets are deemed invalid, the customer will receive a full refund. In our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.During this investigation, we received documentation verifying that Ms. [redacted] ticket was valid. Nevertheless, as a courtesy we have been in contact with Ms. [redacted] and have reached an amicable resolution. As such, we consider this matter resolved. If Ms. [redacted] has any further questions or concerns regarding her order, we welcome her to contact us. Regards,Vivid Seats
Complaint: [redacted]
I am rejecting this response because:
The business never offered a resolution for the incident. I was never able to speak with a live person only talk via the online chat. I was only told I would be contacted by someone before the event. The event stared at 6pm and they called at 2:30 left a brief message, returned call only to left in a recording loop that said resolution was resolved. At no time did I speak with a live person nor was a offered a resolution. The companies resolution was, to bad those are close enough to what you ordered.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/21) */
We are sorry to hear about Mr.[redacted] dissatisfaction, but appreciate this opportunity to address his concerns. Mr. [redacted] sold tickets on Vivid Seats on 5/16/15 and he will be paid $216.00 in the coming days. The terms he agreed to when he...
created his listing clearly stated that he would be paid after delivery of the tickets. This was stated on the very first page of the ticket listing process, where it reads "You will be paid 7 days after confirmation that our buyer received their tickets." (http://www.vividseats.com/sell/overview.html)
Mr. [redacted] will be paid per the terms he agreed to at the time he created his listing. His desired resolution for free Super Bowl Tickets is without basis, and will not be met. We consider this matter closed.
As stated in our previous response [redacted] daughter was allowed into the event, which confirms that they were not "fake" tickets. While we cannot state definitively what occurred, the seating issue did not arise due to invalid tickets. There is no evidence of these tickets being invalid. Also stated previously, we contacted [redacted] daughter to resolve the matter in the interest of customer satisfaction and as a courtesy due to the inconvenience, and came to a mutual resolution. We have done this as a courtesy, as there was no evidence that these tickets were invalid. We consider this matter resolved. If [redacted] has any further questions or concerns regarding this order, we welcome her to contact a member of our management team.
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...
individual ticket holders and amazing live events. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our process.As Mr. [redacted] has stated, he selected a listing which was labeled, “Section: L2, Row: 4, Notes: VIP Area/Club/Lounge access included” for his event on [redacted]. Mr. [redacted] later contacted us after his event regarding the VIP access claiming he was not able to access this amenity. We take such claims seriously and acted quickly and thoroughly to investigate this matter. During this investigation we received documentation from the venue stating that the Stella Artois Lounge was available before, during, and after the concert. The venue further notified us that no individual was denied access into this lounge either and no additional material (ex: a sticker or bracelet) was necessary to gain admission. As Vivid Seats has no affiliation with the venue, wait times into this lounge are outside of our purview.As Mr. [redacted] stated, prior to receiving this claim we discussed this matter with him. At this time, we offered him a courtesy resolution in the interest of customer service. However, Mr. [redacted] declined this offer. As such, we consider this matter closed. Should Mr. [redacted] like to discuss this matter, or accept the offered resolution, we encourage him to contact our customer service department.Regards,Vivid Seats
Complaint: 12354153
I am rejecting this response because:The details of my order showed extra handling costs before I ordered the tickets, but nowhere did the face value of $48.50 show until I completed the order and ran off the tickets. I was mislead to believe the face value was $80.00. The amount of $48.50 should have been showen before the order was completed. I then could have decided if I really wanted these tickets at this ridiculous high price. I don't care if Vivid Seats is buying tickets from a middle man, the face value should be shown up-front before the order is completed not after, so the consumer can decide if he or she wants the product.
Sincerely,
Terry [redacted]
Thank you for reaching out to us. Mr. [redacted] contends that the tickets were not what he ordered; however, as he has previously stated, this order was placed through our website by Mr. [redacted] himself. We have been in contact with Mr. [redacted] about this issue and have addressed his concerns. We should note that we have been attempting to get in touch with Mr. [redacted] in an attempt to find an amicable resolution for his claim but have been unsuccessful in reaching him. Mr. [redacted] was provided valid tickets for his selected event, which we sincerely hope he was able to enjoy. Vivid Seats has a customer service team available to discuss his concerns and any additional questions he may have. As it stands, we consider this matter closed. Regards, Vivid Seats
Thank you for contacting us in regards to our valued customer Mr. [redacted]. We appreciate the chance to address his concerns. Vivid Seats operates on the secondary market and does not own or generate tickets as a primary box office; instead, we merely facilitate transactions between fans and ticket...
sellers. To this end, we are committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Mr. [redacted] has stated that he was not made aware he was paying service and delivery fees for his tickets, though we would like to provide clarification. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once Mr. [redacted] selected the tickets he was interested in for Pittsburgh Pirates at Chicago Cubs (Replica World Series Trophy Giveaway), he continued to the Login page which displayed a detailed order summary on the right side. After he entered an email address to create an account, he then navigated to the Checkout page, which featured an even more in-depth order summary that displayed the number and prices of his tickets, delivery and service fees, and the total charge of $752.45 highlighted in bold text. At this point, Mr. [redacted] was presented with the message, “I agree to the Vivid Seats terms and conditions, “ and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “All sales are final. All prices are listed in US Dollars (USD).” Directly above the Place Order button, Mr. [redacted]’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $752.45.” Mr. [redacted] then proceeded to select Place Order at which time his order was complete.Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Mr. [redacted] successfully placed his order on [redacted] and received his valid tickets before his event that took place on [redacted]. Prior to receiving this claim, we have thoroughly discussed this matter with Mr. [redacted]. As all order details were sufficiently displayed prior to placing his order, we consider this matter closed. If Mr. [redacted] has any additional concerns pertaining to this order, we encourage him to contact our customer service department.Regards,Vivid Seats
Thank you for contacting us regarding the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats is a secondary ticket marketplace, meaning that we have no affiliation with any venue or box office and do not own or generate any inventory of...
tickets. Rather, our role is to facilitate transactions between fans and individual ticket holders. Because our customers are purchasing tickets owned and listed by individual sellers, we must ensure that our policies are fair to both parties. This means that sellers are notified immediately when an order is placed, and we are therefore not able to offer any cancellations or refunds and must adhere to an "all sales are final" policy--a standard throughout the industry.In reference to Ms. [redacted]'s claim that she was not made aware of the order total prior to purchase, it should be noted that this is inaccurate. Our website is user-driven, and no order can be placed without the customer having been made aware of all order and pricing details. When Ms. [redacted] selected the tickets she was interested in, she was taken to our Checkout page. From there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold text. Ms. [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and checked a box signifying her agreement with this statement. During this process, she saw an even more in-depth order summary that displayed the quantity and prices of her tickets, the delivery and service fees, and the total charge.With regard to her concern that the tickets may not be side by side, we would like to clarify that all tickets purchased in a single order on our site will be side by side, unless otherwise noted. Ms. [redacted] is completely backed by our 100% Buyer Guarantee to receive her valid, authentic, side-by-side tickets in time for the event. Additionally, we have reached out to Ms. [redacted] and provided a resolution to this matter that was amicable to both parties. As such, this matter has been resolved, and we hope that Ms. [redacted] will consider Vivid Seats for her future event ticket needs. If she has any further questions regarding this or any other order, we encourage Ms. [redacted] to reach out to a member of our customer service team.Regards,Vivid Seats
Thank you for your response regarding our customer's concerns. Vivid Seats maintains that our four-screen checkout process--throughout which all prices, fees, other details, and the total for our customer's order were shown--was sufficient opportunity to review this information. After being shown this information, our customer proceeded to enter her payment information, checked the box to accept our Sales Terms and Conditions and agree that all sales are final, and then submitted her order. The price our customer has referenced refers to the total price for their tickets, not the total for the order. As we previously clarified, the complete itemized breakdown for our customer's order was presented prior to entering any payment information. Additionally, the order total of $718.08 was presented in bold text twice prior to our customer submitting their order as we previously stated. As our site is user-driven, no order can be placed without all the customer's order details, including the pricing details, having been displayed. As such, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. On 12/03/15, Ms. [redacted] purchased tickets to see Janet Jackson on 08/18/16. This event was later postponed by the artist and/or venue for a...
later date. They have since indicated that they would no longer be able to attend, to which it should be noted that Ms. [redacted] typically would not be able to receive a refund for a postponed event per the agreed-to policies at checkout. This policy is in place with the goal of ensuring that the customer can attend the event they originally selected. In some cases, people may want a refund for these postponed events. We consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customers. As such, we resolved this matter with Ms. [redacted] and hope he will consider Vivid Seats for his future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Vivid Seats
Complaint: [redacted]
I am rejecting this response because:The procedure described in the response was not my experience. I was never shown a quantity option and did not receive a confirmation. A typical experience does not necessarily mean all experiences are typical. I do not believe Vivid Seats committed outright fraud, although I am growing more skeptical. I believe a glitch occurred and they errantly sold a ticket without buyer knowledge. I do believe compensation in the form of a refund should be allocated to offset their mistake.
Sincerely,
[redacted]
Thank you for reaching out to us regarding this matter. We appreciate the opportunity to address Mr. [redacted] concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Mr. [redacted] has claimed that his tickets were not...
delivered; this is inaccurate. Mr. [redacted] placed his order for Willie Nelson tickets on 12/14/2016 at 11:09 AM CST and his valid tickets were delivered later that day via email at 12:59 PM CST. Additionally, prior to receiving this claim, Mr. [redacted]’s tickets were re-sent as a courtesy on 2/8/2017 and downloaded shortly thereafter. In regards to Mr. [redacted]’s statement that his event has been cancelled we would like to provide clarification. Our sales terms clearly state that, “If an event is canceled, you will be given a full refund. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” Mr. [redacted] contacted us on 2/8/2017 requesting a refund. As Vivid Seats had not yet verified the cancelled event, we requested Mr. [redacted] to patiently wait for further information. Nevertheless, Vivid Seats has been in contact with Mr. [redacted] via email, and have found an amicable resolution. As such, we consider this matter resolved. If Mr. [redacted] has any further questions or concerns regarding this or any other order, we encourage him to contact a member of our customer service team. Regards, Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out to us regarding this issue. Vivid Seats has been in contact with Ms. [redacted], and as a one-time courtesy both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Ms. [redacted] will consider Vivid Seats for their future...
event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: [redacted]
I am rejecting this response because:I spoke to the venue which was [redacted], they declared and I quote, " because you purchased your tickets from an outside venue, a refund from us is not possible." So if [redacted] will not be held responsible for the incident nor the place what I purchased the tickets from, who am I to address the incident to? Someone has to be held reliable for this incident. I paid for tickets that were non existent. Now both parties are not admitting to fault or compensation. Vivid seats did refund not even a quarter of the money I paid for the tickets. I do not find it fair that after paying for an anticipated concert, the day of the showing I get moved around 5 times, because my purchases seats were non existent.
Sincerely,
[redacted]
Although Mr. ** continues to press forward on this matter, we have documented communication with this customer from phone calls to live chat inquiries about our sales terms and conditions. We have addressed Mr. **'s concerns in each of these instances. If Mr. ** has any additional questions, we encourage him to contact us directly. As it stands, we consider this issue closed. Regards, Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out to us regarding this matter. As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holders. And yet while Vivid Seats does not own or generate tickets, we do process thousands of...
successful orders each day—and each order is given the full protection of our 100% Buyer Guarantee. This guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event—and that if tickets are deemed invalid, the customer will receive a full refund. In our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.During this investigation, we received documentation verifying that Ms. [redacted] ticket was valid. Nevertheless, as a courtesy we have been in contact with Ms. [redacted] and have reached an amicable resolution. As such, we consider this matter resolved. If Ms. [redacted] has any further questions or concerns regarding her order, we welcome her to contact us. Regards,Vivid Seats
Complaint: [redacted]
I am rejecting this response because:
The business never offered a resolution for the incident. I was never able to speak with a live person only talk via the online chat. I was only told I would be contacted by someone before the event. The event stared at 6pm and they called at 2:30 left a brief message, returned call only to left in a recording loop that said resolution was resolved. At no time did I speak with a live person nor was a offered a resolution. The companies resolution was, to bad those are close enough to what you ordered.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/21) */
We are sorry to hear about Mr.[redacted] dissatisfaction, but appreciate this opportunity to address his concerns. Mr. [redacted] sold tickets on Vivid Seats on 5/16/15 and he will be paid $216.00 in the coming days. The terms he agreed to when he...
created his listing clearly stated that he would be paid after delivery of the tickets. This was stated on the very first page of the ticket listing process, where it reads "You will be paid 7 days after confirmation that our buyer received their tickets." (http://www.vividseats.com/sell/overview.html)
Mr. [redacted] will be paid per the terms he agreed to at the time he created his listing. His desired resolution for free Super Bowl Tickets is without basis, and will not be met. We consider this matter closed.
As stated in our previous response [redacted] daughter was allowed into the event, which confirms that they were not "fake" tickets. While we cannot state definitively what occurred, the seating issue did not arise due to invalid tickets. There is no evidence of these tickets being invalid. Also stated previously, we contacted [redacted] daughter to resolve the matter in the interest of customer satisfaction and as a courtesy due to the inconvenience, and came to a mutual resolution. We have done this as a courtesy, as there was no evidence that these tickets were invalid. We consider this matter resolved. If [redacted] has any further questions or concerns regarding this order, we welcome her to contact a member of our management team.
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...
individual ticket holders and amazing live events. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our process.As Mr. [redacted] has stated, he selected a listing which was labeled, “Section: L2, Row: 4, Notes: VIP Area/Club/Lounge access included” for his event on [redacted]. Mr. [redacted] later contacted us after his event regarding the VIP access claiming he was not able to access this amenity. We take such claims seriously and acted quickly and thoroughly to investigate this matter. During this investigation we received documentation from the venue stating that the Stella Artois Lounge was available before, during, and after the concert. The venue further notified us that no individual was denied access into this lounge either and no additional material (ex: a sticker or bracelet) was necessary to gain admission. As Vivid Seats has no affiliation with the venue, wait times into this lounge are outside of our purview.As Mr. [redacted] stated, prior to receiving this claim we discussed this matter with him. At this time, we offered him a courtesy resolution in the interest of customer service. However, Mr. [redacted] declined this offer. As such, we consider this matter closed. Should Mr. [redacted] like to discuss this matter, or accept the offered resolution, we encourage him to contact our customer service department.Regards,Vivid Seats
Complaint: [redacted]
I am rejecting this response because:I want a refund.
Sincerely,
Lacey [redacted]
Complaint: 12354153
I am rejecting this response because:The details of my order showed extra handling costs before I ordered the tickets, but nowhere did the face value of $48.50 show until I completed the order and ran off the tickets. I was mislead to believe the face value was $80.00. The amount of $48.50 should have been showen before the order was completed. I then could have decided if I really wanted these tickets at this ridiculous high price. I don't care if Vivid Seats is buying tickets from a middle man, the face value should be shown up-front before the order is completed not after, so the consumer can decide if he or she wants the product.
Sincerely,
Terry [redacted]
Thank you for reaching out to us. Mr. [redacted] contends that the tickets were not what he ordered; however, as he has previously stated, this order was placed through our website by Mr. [redacted] himself. We have been in contact with Mr. [redacted] about this issue and have addressed his concerns. We should note that we have been attempting to get in touch with Mr. [redacted] in an attempt to find an amicable resolution for his claim but have been unsuccessful in reaching him. Mr. [redacted] was provided valid tickets for his selected event, which we sincerely hope he was able to enjoy. Vivid Seats has a customer service team available to discuss his concerns and any additional questions he may have. As it stands, we consider this matter closed. Regards, Vivid Seats
Thank you for contacting us in regards to our valued customer Mr. [redacted]. We appreciate the chance to address his concerns. Vivid Seats operates on the secondary market and does not own or generate tickets as a primary box office; instead, we merely facilitate transactions between fans and ticket...
sellers. To this end, we are committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Mr. [redacted] has stated that he was not made aware he was paying service and delivery fees for his tickets, though we would like to provide clarification. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once Mr. [redacted] selected the tickets he was interested in for Pittsburgh Pirates at Chicago Cubs (Replica World Series Trophy Giveaway), he continued to the Login page which displayed a detailed order summary on the right side. After he entered an email address to create an account, he then navigated to the Checkout page, which featured an even more in-depth order summary that displayed the number and prices of his tickets, delivery and service fees, and the total charge of $752.45 highlighted in bold text. At this point, Mr. [redacted] was presented with the message, “I agree to the Vivid Seats terms and conditions, “ and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “All sales are final. All prices are listed in US Dollars (USD).” Directly above the Place Order button, Mr. [redacted]’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $752.45.” Mr. [redacted] then proceeded to select Place Order at which time his order was complete.Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Mr. [redacted] successfully placed his order on [redacted] and received his valid tickets before his event that took place on [redacted]. Prior to receiving this claim, we have thoroughly discussed this matter with Mr. [redacted]. As all order details were sufficiently displayed prior to placing his order, we consider this matter closed. If Mr. [redacted] has any additional concerns pertaining to this order, we encourage him to contact our customer service department.Regards,Vivid Seats
Thank you for contacting us regarding the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats is a secondary ticket marketplace, meaning that we have no affiliation with any venue or box office and do not own or generate any inventory of...
tickets. Rather, our role is to facilitate transactions between fans and individual ticket holders. Because our customers are purchasing tickets owned and listed by individual sellers, we must ensure that our policies are fair to both parties. This means that sellers are notified immediately when an order is placed, and we are therefore not able to offer any cancellations or refunds and must adhere to an "all sales are final" policy--a standard throughout the industry.In reference to Ms. [redacted]'s claim that she was not made aware of the order total prior to purchase, it should be noted that this is inaccurate. Our website is user-driven, and no order can be placed without the customer having been made aware of all order and pricing details. When Ms. [redacted] selected the tickets she was interested in, she was taken to our Checkout page. From there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold text. Ms. [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and checked a box signifying her agreement with this statement. During this process, she saw an even more in-depth order summary that displayed the quantity and prices of her tickets, the delivery and service fees, and the total charge.With regard to her concern that the tickets may not be side by side, we would like to clarify that all tickets purchased in a single order on our site will be side by side, unless otherwise noted. Ms. [redacted] is completely backed by our 100% Buyer Guarantee to receive her valid, authentic, side-by-side tickets in time for the event. Additionally, we have reached out to Ms. [redacted] and provided a resolution to this matter that was amicable to both parties. As such, this matter has been resolved, and we hope that Ms. [redacted] will consider Vivid Seats for her future event ticket needs. If she has any further questions regarding this or any other order, we encourage Ms. [redacted] to reach out to a member of our customer service team.Regards,Vivid Seats
Thank you for your response regarding our customer's concerns. Vivid Seats maintains that our four-screen checkout process--throughout which all prices, fees, other details, and the total for our customer's order were shown--was sufficient opportunity to review this information. After being shown this information, our customer proceeded to enter her payment information, checked the box to accept our Sales Terms and Conditions and agree that all sales are final, and then submitted her order. The price our customer has referenced refers to the total price for their tickets, not the total for the order. As we previously clarified, the complete itemized breakdown for our customer's order was presented prior to entering any payment information. Additionally, the order total of $718.08 was presented in bold text twice prior to our customer submitting their order as we previously stated. As our site is user-driven, no order can be placed without all the customer's order details, including the pricing details, having been displayed. As such, we consider this matter closed.Regards,Vivid Seats
Revdex.com:
I was refunded my money by Vivid Seats.
Sincerely,
Lindsay [redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. On 12/03/15, Ms. [redacted] purchased tickets to see Janet Jackson on 08/18/16. This event was later postponed by the artist and/or venue for a...
later date. They have since indicated that they would no longer be able to attend, to which it should be noted that Ms. [redacted] typically would not be able to receive a refund for a postponed event per the agreed-to policies at checkout. This policy is in place with the goal of ensuring that the customer can attend the event they originally selected. In some cases, people may want a refund for these postponed events. We consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customers. As such, we resolved this matter with Ms. [redacted] and hope he will consider Vivid Seats for his future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Vivid Seats
Complaint: [redacted]
I am rejecting this response because:The procedure described in the response was not my experience. I was never shown a quantity option and did not receive a confirmation. A typical experience does not necessarily mean all experiences are typical. I do not believe Vivid Seats committed outright fraud, although I am growing more skeptical. I believe a glitch occurred and they errantly sold a ticket without buyer knowledge. I do believe compensation in the form of a refund should be allocated to offset their mistake.
Sincerely,
[redacted]
Thank you for reaching out to us regarding this matter. We appreciate the opportunity to address Mr. [redacted] concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Mr. [redacted] has claimed that his tickets were not...
delivered; this is inaccurate. Mr. [redacted] placed his order for Willie Nelson tickets on 12/14/2016 at 11:09 AM CST and his valid tickets were delivered later that day via email at 12:59 PM CST. Additionally, prior to receiving this claim, Mr. [redacted]’s tickets were re-sent as a courtesy on 2/8/2017 and downloaded shortly thereafter. In regards to Mr. [redacted]’s statement that his event has been cancelled we would like to provide clarification. Our sales terms clearly state that, “If an event is canceled, you will be given a full refund. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” Mr. [redacted] contacted us on 2/8/2017 requesting a refund. As Vivid Seats had not yet verified the cancelled event, we requested Mr. [redacted] to patiently wait for further information. Nevertheless, Vivid Seats has been in contact with Mr. [redacted] via email, and have found an amicable resolution. As such, we consider this matter resolved. If Mr. [redacted] has any further questions or concerns regarding this or any other order, we encourage him to contact a member of our customer service team. Regards, Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out to us regarding this issue. Vivid Seats has been in contact with Ms. [redacted], and as a one-time courtesy both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Ms. [redacted] will consider Vivid Seats for their future...
event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats