Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket...
holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.When Mr. [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, any ticket disclosures (including limited view), the price per ticket, and the total price in bolded text. Mr. [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays any ticket disclosures, the number and prices of their tickets, delivery and service fees, and the total charge.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placed. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.”We have been in contact with Mr. [redacted] regarding this issue, but have been unable to reach an amicable resolution. While our management team is available to handle any additional concerns that Mr. [redacted] may have, we consider this matter closed.Regards,Vivid Seats
Thank you for providing this response. As we have thoroughly clarified that the release date of tickets is dependent upon the primary issue, the estimated Ship Date of 10/24/2017 was stated prior to purchase, and we have attempted to resolve this matter by updating the shipping address to accommodate our customer's travel arrangements. As such, we consider this matter closed. Any further questions our customer may have can be directed to our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry.As Mr. [redacted] has stated, he purchased...
tickets in Section: 322 Row: J. He later stated that he received tickets in Section: 326; a similar vantage point. Per our sales policy, “Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats reasonable discretion.” As both sections are considered to be in the 300 level of the venue, Mr. [redacted]'s order was filled in accordance with these sales terms.Nevertheless, we have discussed this matter with Mr. [redacted] and offered two resolutions in the interest of providing exceptional customer service. As such, we are pleased to have reached an amicable resolution for both parties. We consider this matter resolved and encourage Mr. [redacted] to contact our customer service with any additional concerns he may have.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...
individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Our site is completely user-driven and all order details are either selected or input by the customer. After selecting the event they were interested in, they continued to the ticket listing page. Next, our customer was provided an interactive drop down box to select the quantity which they desired to purchase. Once selected, our customer continued to the Login page which restated their order summary and another drop down box to adjust the quantity desired. Continuing through checkout our customer was brought to the final page. Here, they were presented with an in-depth itemized order breakdown which displayed the number and prices of their tickets, delivery and service fees, and the total charge of $258.75 highlighted in bold text. A final drop down box was presented to modify the quantity of tickets our customer wished to purchase. At this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your [redacted] account will be charged $258.75.” Our customer then proceeded to select “Place Order”, at which time their order was complete.Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Nevertheless, as a one-time courtesy stepping outside of the agreed-to terms, we provided our customer with an amicable resolution in the interest of customer service. As such, we consider this matter resolved. If our customer has additional questions regarding this, or any future order, we encourage them to contact us directly.Regards,Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers...
with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are aware of their order details, so we are confident in the transparency of our checkout process. Ms. [redacted] stated she saw this delivery charge per ticket yet indicated she did not see the service fee or order total. However, the service fee per ticket is located directly above the $2.50 per ticket delivery fee Ms. [redacted] mentioned. Directly below this in-depth order summary, Ms. [redacted] was also presented with her order total of $1,537.50 highlighted in bold, red text prior to entering any payment information. At this point, Ms. [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Directly below this Ms. [redacted]’s order total was reiterated, “By clicking ‘Place Order,’ your credit card will be charged$1,537.50.” Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As Ms. [redacted] was given sufficient opportunity to review her order details prior to placing her order on 11/19 and received her valid tickets immediately, we consider this matter closed. If Ms. [redacted] has any additional concerns, we encourage her to contact a member of our customer service. Regards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...
individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. After our customer selected the event and listing they were interested in, they continued to the Login page. On this Login page, our customer was prompted to enter an email address. It should be noted that the email address our customer entered at this time varies from the email address provided on this claim. Our customer then continued through the checkout process. On the final page of checkout, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” Our customer then proceeded to select “Place Order”, at which time their order was complete.Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Although our customer has indicated tickets were not delivered, this is inaccurate. This order was placed on 7/17/2017 11:49 AM CST and our customer’s tickets were transferred at approximately 7/19/2017 12:14 PM CST prior to their event on 9/16/2017 to the associated email address on file. As tickets were delivered in accordance with our 100% Buyer Guarantee, we consider this matter closed. If our customer has additional questions we welcome them to contact us, referencing their order number 14669107, to be directed to a customer service manager.Regards,Vivid Seats
Thank you for reaching out to us regarding this issue. Vivid Seats has been in contact with Mr. [redacted], and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Mr. [redacted] will consider Vivid Seats for his future event ticket needs. If Mr. [redacted]...
has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers...
with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process. Though Ms. [redacted] stated no service fee was displayed this should be noted as inaccurate. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their order total, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When Ms. [redacted] selected the tickets she was interested in for [redacted] and [redacted] on 4/27/17, she continued to the Login page which displayed a detailed order summary on the right side. After Ms. [redacted] entered an email address to create an account, she then navigated to the Checkout page, which featured an even more in-depth order summary that displays the number and prices of her tickets, delivery and service fees, and the total charge of $1,093.32 highlighted in bold, red text prior to entering any payment information. At this point, Ms. [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Directly below this Ms. [redacted]’s order total was reiterated, “By clicking ‘Place Order,’ your account will be charged $1,093.32.” Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As Ms. [redacted]'s desired resolution is outside of the purview of the Revdex.com, we consider this matter closed. If Ms. [redacted] has any additional concerns regarding her order, we encourage her to contact our customer service. Regards, Vivid Seats
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Far as I'm concern since Blake Shelton cancelled I should be refunded I bought the tickets to see Blake Shelton not somebody else I don't care what there policy is Blake cancelled and that is it, Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Nevertheless the statement "We have attempted to contact Mr. [redacted] regarding this issue, but have been unable to reach him" is not correct, I was contacted by a representative.
Sincerely,
[redacted]
Mr[redacted] did not confirm these sales immediately, so Vivid Seats cancelled the sales. Please see a link for our seller terms and conditions here: http://www.vividseats.com/sellerterms.html. We are not able to fulfill Mr[redacted]'s desired resolution. We consider this matter resolved.
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual [redacted]...
holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process. In regards to Ms. [redacted] claim that she was on [redacted] official website while placing this order, it should be noted that our url (www.vividseats.com), website, and our branding is in no way, shape, or form associated with [redacted] nor is it designed to misrepresent itself as [redacted]. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of where they are buying their [redacted]s, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When a customer selects [redacted]s, they are led to a Login page that displays a detailed order summary on the right side. After the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their [redacted]s, delivery and service fees, and the total charge highlighted in red. Vivid Seats is a secondary marketplace that provides a platform for professional resellers to list [redacted]s to live events. Since we do not own or generate [redacted]s, customers are purchasing [redacted]s from individual and professionals who have [redacted]s to sale. Since this is the case the information on the accompanying [redacted] that Ms. [redacted] purchase is not and will never be in her name as she is buying from a reseller. Per our 100% Buyer Guarantee, the [redacted] that Ms. [redacted] purchased is 100% transferable, authentic, and guaranteed to gain her entry into the event. The order Ms. [redacted] placed was fulfilled properly per company policy. As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate [redacted]s as a primary box office; rather, we act as an intermediary between fans and [redacted] holders. The prices of [redacted]s on our site are set by the individual [redacted] sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means that [redacted] prices can fluctuate at any time, and sellers are notified as soon as an order is placed. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing [redacted]s owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your [redacted]s. All prices in US Dollars. All sales are final.”We have been in contact with Ms. [redacted] regarding this issue, yet have been unable to reach an amicable resolution at this time. Our management team is available to handle any additional concerns that Ms. [redacted] may have; as it currently stands, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us, as we at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders...
and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.In regards to Ms. [redacted]'s statement about the price of the tickets, it should be noted that as a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placed. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.”We have been in contact with Ms. [redacted] regarding this issue and have reached an amicable resolution. Our management team is available to handle any additional concerns that Ms. [redacted] may have; as it presently stands, we consider this matter resolved. RegardsVivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for getting back to us regarding this issue. Vivid Seats has been in contact with Ms. [redacted] and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Ms. [redacted]will consider Vivid Seats for their future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, Welcome them to contact a member of our customer service team.Regards,Vivid Seats
Vivid Seats appreciates the opportunity to address Mr. [redacted]'s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re...
committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of the notes of the order, including the tickets being ADA accessible, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right side. After the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of tickets, delivery and service fees, the notes of the ticket purchase. and the total charge highlighted in red. Because this process requires multiple checks and the entry of private, personal information, it cannot alter the customer's order in any way.Because customer satisfaction is important to us, Vivid Seats has reached out to Mr. [redacted], and both parties have found an amicable resolution. We consider this matter resolved. If [redacted] has any further questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team.
Thank you for your response regarding this matter. As we have thoroughly addressed, Vivid Seats maintains that all pricing and order details were presented to Mr. and Ms. [redacted] prior to placing their order. No order can be placed without the customer having been presented with this information and agreeing to our sale terms. Though Mr. and Ms. [redacted] have indicated that they have not received their valid tickets, as we have previously clarified, these tickets were sent immediately after placing their order on 12/13/2016. As a courtesy, we re-sent these valid tickets on 1/23/2017 to the email address on file. As we have fully addressed their concerns and attempted to resolve this matter, we currently consider this matter closed. If Mr. or Ms. [redacted] would like to discuss this offer, we encourage them to contact us directly. Regards, Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The Company has emailed me agreeing to refund my money as long as I return the tickets
Sincerely, Ieshia [redacted]
Ieshia [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket...
holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.When Mr. [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, any ticket disclosures (including limited view), the price per ticket, and the total price in bolded text. Mr. [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays any ticket disclosures, the number and prices of their tickets, delivery and service fees, and the total charge.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placed. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.”We have been in contact with Mr. [redacted] regarding this issue, but have been unable to reach an amicable resolution. While our management team is available to handle any additional concerns that Mr. [redacted] may have, we consider this matter closed.Regards,Vivid Seats
Thank you for providing this response. As we have thoroughly clarified that the release date of tickets is dependent upon the primary issue, the estimated Ship Date of 10/24/2017 was stated prior to purchase, and we have attempted to resolve this matter by updating the shipping address to accommodate our customer's travel arrangements. As such, we consider this matter closed. Any further questions our customer may have can be directed to our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry.As Mr. [redacted] has stated, he purchased...
tickets in Section: 322 Row: J. He later stated that he received tickets in Section: 326; a similar vantage point. Per our sales policy, “Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats reasonable discretion.” As both sections are considered to be in the 300 level of the venue, Mr. [redacted]'s order was filled in accordance with these sales terms.Nevertheless, we have discussed this matter with Mr. [redacted] and offered two resolutions in the interest of providing exceptional customer service. As such, we are pleased to have reached an amicable resolution for both parties. We consider this matter resolved and encourage Mr. [redacted] to contact our customer service with any additional concerns he may have.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...
individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Our site is completely user-driven and all order details are either selected or input by the customer. After selecting the event they were interested in, they continued to the ticket listing page. Next, our customer was provided an interactive drop down box to select the quantity which they desired to purchase. Once selected, our customer continued to the Login page which restated their order summary and another drop down box to adjust the quantity desired. Continuing through checkout our customer was brought to the final page. Here, they were presented with an in-depth itemized order breakdown which displayed the number and prices of their tickets, delivery and service fees, and the total charge of $258.75 highlighted in bold text. A final drop down box was presented to modify the quantity of tickets our customer wished to purchase. At this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your [redacted] account will be charged $258.75.” Our customer then proceeded to select “Place Order”, at which time their order was complete.Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Nevertheless, as a one-time courtesy stepping outside of the agreed-to terms, we provided our customer with an amicable resolution in the interest of customer service. As such, we consider this matter resolved. If our customer has additional questions regarding this, or any future order, we encourage them to contact us directly.Regards,Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers...
with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are aware of their order details, so we are confident in the transparency of our checkout process. Ms. [redacted] stated she saw this delivery charge per ticket yet indicated she did not see the service fee or order total. However, the service fee per ticket is located directly above the $2.50 per ticket delivery fee Ms. [redacted] mentioned. Directly below this in-depth order summary, Ms. [redacted] was also presented with her order total of $1,537.50 highlighted in bold, red text prior to entering any payment information. At this point, Ms. [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Directly below this Ms. [redacted]’s order total was reiterated, “By clicking ‘Place Order,’ your credit card will be charged$1,537.50.” Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As Ms. [redacted] was given sufficient opportunity to review her order details prior to placing her order on 11/19 and received her valid tickets immediately, we consider this matter closed. If Ms. [redacted] has any additional concerns, we encourage her to contact a member of our customer service. Regards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...
individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. After our customer selected the event and listing they were interested in, they continued to the Login page. On this Login page, our customer was prompted to enter an email address. It should be noted that the email address our customer entered at this time varies from the email address provided on this claim. Our customer then continued through the checkout process. On the final page of checkout, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” Our customer then proceeded to select “Place Order”, at which time their order was complete.Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Although our customer has indicated tickets were not delivered, this is inaccurate. This order was placed on 7/17/2017 11:49 AM CST and our customer’s tickets were transferred at approximately 7/19/2017 12:14 PM CST prior to their event on 9/16/2017 to the associated email address on file. As tickets were delivered in accordance with our 100% Buyer Guarantee, we consider this matter closed. If our customer has additional questions we welcome them to contact us, referencing their order number 14669107, to be directed to a customer service manager.Regards,Vivid Seats
Thank you for reaching out to us regarding this issue. Vivid Seats has been in contact with Mr. [redacted], and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Mr. [redacted] will consider Vivid Seats for his future event ticket needs. If Mr. [redacted]...
has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers...
with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process. Though Ms. [redacted] stated no service fee was displayed this should be noted as inaccurate. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their order total, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When Ms. [redacted] selected the tickets she was interested in for [redacted] and [redacted] on 4/27/17, she continued to the Login page which displayed a detailed order summary on the right side. After Ms. [redacted] entered an email address to create an account, she then navigated to the Checkout page, which featured an even more in-depth order summary that displays the number and prices of her tickets, delivery and service fees, and the total charge of $1,093.32 highlighted in bold, red text prior to entering any payment information. At this point, Ms. [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Directly below this Ms. [redacted]’s order total was reiterated, “By clicking ‘Place Order,’ your account will be charged $1,093.32.” Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As Ms. [redacted]'s desired resolution is outside of the purview of the Revdex.com, we consider this matter closed. If Ms. [redacted] has any additional concerns regarding her order, we encourage her to contact our customer service. Regards, Vivid Seats
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Far as I'm concern since Blake Shelton cancelled I should be refunded I bought the tickets to see Blake Shelton not somebody else I don't care what there policy is Blake cancelled and that is it, Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Nevertheless the statement "We have attempted to contact Mr. [redacted] regarding this issue, but have been unable to reach him" is not correct, I was contacted by a representative.
Sincerely,
[redacted]
Mr[redacted] did not confirm these sales immediately, so Vivid Seats cancelled the sales. Please see a link for our seller terms and conditions here: http://www.vividseats.com/sellerterms.html. We are not able to fulfill Mr[redacted]'s desired resolution. We consider this matter resolved.
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual [redacted]...
holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process. In regards to Ms. [redacted] claim that she was on [redacted] official website while placing this order, it should be noted that our url (www.vividseats.com), website, and our branding is in no way, shape, or form associated with [redacted] nor is it designed to misrepresent itself as [redacted]. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of where they are buying their [redacted]s, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When a customer selects [redacted]s, they are led to a Login page that displays a detailed order summary on the right side. After the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their [redacted]s, delivery and service fees, and the total charge highlighted in red. Vivid Seats is a secondary marketplace that provides a platform for professional resellers to list [redacted]s to live events. Since we do not own or generate [redacted]s, customers are purchasing [redacted]s from individual and professionals who have [redacted]s to sale. Since this is the case the information on the accompanying [redacted] that Ms. [redacted] purchase is not and will never be in her name as she is buying from a reseller. Per our 100% Buyer Guarantee, the [redacted] that Ms. [redacted] purchased is 100% transferable, authentic, and guaranteed to gain her entry into the event. The order Ms. [redacted] placed was fulfilled properly per company policy. As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate [redacted]s as a primary box office; rather, we act as an intermediary between fans and [redacted] holders. The prices of [redacted]s on our site are set by the individual [redacted] sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means that [redacted] prices can fluctuate at any time, and sellers are notified as soon as an order is placed. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing [redacted]s owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your [redacted]s. All prices in US Dollars. All sales are final.”We have been in contact with Ms. [redacted] regarding this issue, yet have been unable to reach an amicable resolution at this time. Our management team is available to handle any additional concerns that Ms. [redacted] may have; as it currently stands, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us, as we at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders...
and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.In regards to Ms. [redacted]'s statement about the price of the tickets, it should be noted that as a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placed. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.”We have been in contact with Ms. [redacted] regarding this issue and have reached an amicable resolution. Our management team is available to handle any additional concerns that Ms. [redacted] may have; as it presently stands, we consider this matter resolved. RegardsVivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for getting back to us regarding this issue. Vivid Seats has been in contact with Ms. [redacted] and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Ms. [redacted]will consider Vivid Seats for their future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, Welcome them to contact a member of our customer service team.Regards,Vivid Seats
Vivid Seats appreciates the opportunity to address Mr. [redacted]'s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re...
committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of the notes of the order, including the tickets being ADA accessible, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right side. After the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of tickets, delivery and service fees, the notes of the ticket purchase. and the total charge highlighted in red. Because this process requires multiple checks and the entry of private, personal information, it cannot alter the customer's order in any way.Because customer satisfaction is important to us, Vivid Seats has reached out to Mr. [redacted], and both parties have found an amicable resolution. We consider this matter resolved. If [redacted] has any further questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team.
Thank you for your response regarding this matter. As we have thoroughly addressed, Vivid Seats maintains that all pricing and order details were presented to Mr. and Ms. [redacted] prior to placing their order. No order can be placed without the customer having been presented with this information and agreeing to our sale terms. Though Mr. and Ms. [redacted] have indicated that they have not received their valid tickets, as we have previously clarified, these tickets were sent immediately after placing their order on 12/13/2016. As a courtesy, we re-sent these valid tickets on 1/23/2017 to the email address on file. As we have fully addressed their concerns and attempted to resolve this matter, we currently consider this matter closed. If Mr. or Ms. [redacted] would like to discuss this offer, we encourage them to contact us directly. Regards, Vivid Seats
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The Company has emailed me agreeing to refund my money as long as I return the tickets
Sincerely, Ieshia [redacted]
Ieshia [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]