Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Looking forward to Vivint better their relation with me.
Sincerely,
Benge W[redacted]

I did not file a police report as there was no break in to my home. The vivint security system malfunctions and opens my overhead garage door. The company has already acknowledged that this happens and has sent technicians out to replace the faulty system. Their "fix" has not corrected the problem. The missing items are secondary to removal of a system that does not function as promised and puts my home and family in harms way as described in the complaint in question.

Complaint: [redacted]
I am rejecting this response because: I love how Vivint has refused to take any responsibility for fault product and cancelation of appointment without notice. Then throw it at me like it's all my fault. With their response of they sold the account there is nothing the Revdex.com can do. I will take this beyond the Revdex.com now and push to other means. No payments will be made to anyone for this fraudulent contract. 
Sincerely,
[redacted]

October 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 15, 2015           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.  In his complaint Mr. [redacted] alleges that his doorbell camera has not worked properly. Mr. [redacted] desires cancellation without penalty. Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 15, 2015.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] plus any applicable taxes each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.      Vivint’s records further indicate that Mr. [redacted] has an appointment scheduled for October 17, 2015. Vivint believes the issues with his system will be resolved following this appointment. If Mr. [redacted] experiences further issues with the same equipment within thirty (30) days of this appointment Vivint will review his account for a no penalty cancellation. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

May 4, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 13, 2016 To Whom It May Concern: I have reviewed the information provided by Ms....

[redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was informed they would not be able to receive an outdoor camera. She then states that a technician told her that an outdoor camera could be installed for only $10.00 added to her monthly fee, but was denied her request when she called Vivint to have the camera added. Ms. [redacted] is requesting an outdoor camera for the $10.00 a month she was told. At this time, Vivint is willing to offer Ms. [redacted] an outdoor camera for the $10.00 a month fee she is requesting, as well as the standard $129.00 installation fee.Vivint’s records show that on July 13, 2016, Ms. [redacted] signed a Schedule of Equipment and Services detailing what equipment she would be receiving. An outdoor camera was not listed. By signing this agreement, Ms. [redacted] represented that she understood and accepted that an outdoor camera would not be included in the initial installation. However, additional equipment can be purchased at any time at the customer’s will. Vivint’s standard pricing is $199.00 for the camera and a $249.00 installation fee, and any offers made by the technician are not contractually binding.  Despite the above information, in resolution to this matter, Vivint will offer to install the outdoor camera for an additional $10.00 a month for the rest of the term, and a $129.00 installation fee. Ms. [redacted] may contact Vivint’s representatives to schedule the appointment at her convenience.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 5, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 28, 2015                         To Whom It May Concern: In his rebuttal, Ms. [redacted] alleges that Vivint’s previous response to her complaint was inaccurate. Ms. [redacted] further alleges that although her original equipment concern has been corrected, her lamp module is now not responding to the panel. Vivint’s records show that on May 2, 2015 a Vivint field service professional was sent to Ms. [redacted]’s home to fix any equipment concerns. On May 3, 2015, Ms. [redacted] called in and reported that her lamp modules were not responding to commands. A Vivint Customer Care professional sent out replacements via mail to the customer in an effort to resolve the equipment concerns.  A representative from Vivint has recently contacted Ms. [redacted], in an effort to resolve her concerns.  To assist Ms. [redacted], Vivint has agreed to cancel the account after thirty (30) days. On June 5, 2015, Ms. [redacted] will no longer have any obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Lori J[redacted]  Vivint Account #: [redacted] Date of Agreement:  May 15, 2015 To Whom It May Concern:I have reviewed the information provided by...

Ms. Lori J[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. J[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is in progress and a resolution will be reached to Ms. J[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 13, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Zanetria E[redacted]  Vivint Account #: [redacted] Date of Agreement: April 1, 2013           To Whom It May Concern:I have...

reviewed the information provided by Ms. E[redacted] and appreciate the opportunity to respond. In her complaint, Ms. E[redacted] alleges that she has experienced multiple issues in regards to her billing. Ms. E[redacted] now desires the service reactivated and her monthly rate to remain at $54.11.Vivint’s records show that Ms. E[redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months and a monthly monitoring rate of $[redacted]. Vivint’s records further show that Ms. E[redacted] stopped making her monthly payments after December 2014.  On March 27, 2015, Ms. E[redacted] called into Vivint’s billing department and setup new payment information for automatic payments. On April 27, 2015, Vivint took a payment of $[redacted], which was Ms. E[redacted] past due at that time. Ms. E[redacted] called in on April 28, 2015, and requested a refund of the $[redacted], Vivint agreed to reverse the charge that same day and take her off of automatic payments, but Ms. E[redacted] was informed that the charges would still be owed to Vivint. On May 6, 2015, a representative from Vivint reached out to Ms. E[redacted] in regards to a complaint she filed previously. The representative assisted Ms. E[redacted] by crediting her Vivint billing account two months’ worth of service. However, Vivint has not received any further payments from Ms. E[redacted]. As a result, Ms. E[redacted]’ account has been place into collections on July 1, 2015. Vivint’s Billing depart has offered to assist Ms. E[redacted] with her past due amount, however at the time Ms. E[redacted] declined the offer. This offer is still valid; if Ms. E[redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s billing department at [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 22, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] [redacted] Vivint Account #: [redacted] Date of Agreement: November 13, 2015           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If Ms. [redacted] has any further questions or concerns, she may contact Vivint’s representative directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 12, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: March 20,...

2010       Date of Addendum: October 22, 2013           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has been with Vivint since 2010 and requested cancellation in August but was told that he is in a lifetime contract.  He desires cancellation of his agreement immediately. Vivint received a written notice of cancellation from Mr. [redacted] on February 8, 2018 and agrees to cancel his account and service, effective immediately.  Vivint’s records show that Mr. and Ms. [redacted] signed a System Purchase and Services Agreement on March 20, 2010 with an initial term of thirty-nine (39) months.   Ms. [redacted] agreed to extend the term of the Agreement another forty-two (42) months on October 22, 2013.  Mr. and Ms. [redacted] completed their Agreement terms and have been on a month-to-month term.  Vivint’s records show that Ms. [redacted] contacted Vivint on July 3, 2017 and asked about upgrade offers.  Vivint’s representative gave her an offer based on another extension of the Agreement. Ms. [redacted] advised that she would think about it, but never called back to accept the offer or cancel the Agreement. At this time, Vivint agrees to the above resolution in this matter.  Mr. and Ms. [redacted] requested cancellation as of February 8, 2018 and they have no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Vanessa H[redacted]  Vivint Account #: [redacted]  Date of Agreement: June 8, 2015           To Whom It May...

Concern:I have reviewed the information provided by Ms. H[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Ms. H[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved with a service appointment on July 27, 2015. If Ms. H[redacted] is still in need of assistance, I would advise her to contact who has been trying to speak with her. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted]

December 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 21, 2013           To Whom It May Concern:  I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that his sales representative informed him that his System Purchase and Services Agreement (“Agreement”) had a term length of one year but was informed that his Agreement was for a term length of two years. Further, Mr. [redacted] states that he should not have to pay for an additional month of service after requesting cancellation. Mr. [redacted] desires his Agreement cancelled and the final month’s service fee waived. Vivint agrees to waive Mr. [redacted]’s final payment as a gesture of goodwill and cancel his Agreement without penalty. As of the date of this letter Mr. [redacted] has no further obligation to Vivint. Vivint’s records indicate that prior to the installation of any equipment Mr. [redacted] completed a telephonic Pre-Installation survey with Vivint’s Account Creation department. Every customer must complete this survey, if a customer does not complete the survey Vivint will not install any equipment into the customer’s home and will not enter into an Agreement with the customer. The purpose of the survey is to verify certain information and to ensure the customer understands Vivint offer. Vivint’s records indicate that Mr. [redacted] completed the required Pre-Installation survey on June 21, 2013. During the Pre-Installation survey Mr. [redacted] represented that he understood and agreed that his Agreement had an initial term length of forty-two (42) months and that he would pay a service fee of $68.99 plus any applicable taxes each month during that term. Mr. [redacted] also represented that these terms and conditions were clearly outlined on the front of his Agreement and that his sales representative did not make any promises or commitments to him that were not written on the Agreement. Further, by signing his Agreement Mr. [redacted] agreed to provide Vivint with a written notice of intent to cancel at least thirty (30) days prior to the cancelation of his Agreement as stated in section 2.4 of the Agreement. Nevertheless, Vivint agrees to the above resolution. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 3, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 14, 2016  ...

        To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she realized shortly after installation of her system that she would need internet connection to use her cameras remotely.  Ms. [redacted] further states that Vivint’s sales representative told her she would have 60 days to try the system, but when she requested cancellation Vivint advised that she was past her 3-day Right of Rescission period and could not cancel.  Ms. [redacted] is now in collections, and desires cancellation of her agreement without penalty.A representative from Vivint has attempted to contact Ms. [redacted] and has sent her an email with contact information.  Vivint is willing to offer either: cancellation of the Agreement and removal of the account from collections if the equipment can be retrieved from Ms. [redacted]’s home, or reinstatement of the service at no cost and a reduced monthly services fee of $53.99 for basic security.Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, with an initial term of sixty (60) months and a monthly services fee of $60.99, plus applicable taxes, during that term.  This Agreement provides a Right of Rescission period of three (3) business days, during which time a customer may cancel for any reason.  Ms. [redacted] completed a telephonic Pre-Installation survey with Vivint’s Account Creation department on May 14, 2016 in which she represented that she understood the terms of her Agreement and that her sales representative had not made any promises which were not written on her signed Agreement.  Vivint relied on these representations at the time of sale to ensure that Ms. [redacted] understood her commitments to Vivint and her right to cancel within the given period. Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after September 2016.  As such, the account was transferred to an outside collections agency after 120 days of non-payment.  Despite this information, Vivint agrees to the above resolutions.  Ms. [redacted] may contact Vivint’s representative to accept one of these offers and with any further questions or concerns in this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December
16, 2015Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]            Complainant:
[redacted]...

[redacted]            Vivint Account #: [redacted]             Date of
Agreement: September 9, 2010To Whom It May Concern:I
have reviewed the information provided by [redacted] and
appreciate the opportunity to respond. A
representative from Vivint has recently contacted [redacted] in an effort to
resolve concerns. Vivint’s records indicate that this matter has been resolved
to [redacted]’s satisfaction.If
you have further questions or concerns regarding this response, please respond
to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax
number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

April 27, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 15, 2014          To Whom It May Concern:In her rebuttal, Ms. [redacted] alleges that Vivint did not provide service in the area of her new home at the time of the move, and that there was some confusion with Vivint representatives regarding a phone call on June 15, 2014.  Ms. [redacted] desires cancellation of the Agreement with a settlement payment of $600.00.Vivint’s records indicate that the phone call in question on June 15, 2014 was the set up of the Vivint system at the [redacted]’s home in North Dakota.   When Mr. [redacted] notified Vivint of his move to Florida, a takeover of the account by the new homeowners was pending.  The third party decided not to take over the account.  At this time, Vivint has agreed to cancel Mr. [redacted]’s account with the proposed settlement of $600.00.  A representative has contacted Mr. [redacted], and the payment has been processed.  Mr. [redacted]’s account has been cancelled, and he has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

January 27, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 2, 2016                 ...

       To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that his system has caused electrical issues in his kitchen. He requested assistance from Vivint, but states Vivint did not show to scheduled appointments. Mr. [redacted] desires the removal of the system and the cancellation of his Vivint agreement without penalty.  Vivint’s records show that Mr. [redacted] first notified Vivint of his equipment concerns on December 4, 2017. Vivint attempted to schedule an appointment, but the phone call dropped prior to setting an appointment. Mr. [redacted] again called Vivint on January 3, 2018, and a request for an appointment was sent to Vivint’s Scheduling department. According to Vivint’s records, Vivint was unable to confirm the appointment so the appointment was cancelled. A Vivint Field Service Professional was dispatched to Mr. [redacted]’s home on January 19, 2018. The Field Service Professional noted he was able to resolve the equipment concerns. A representative from Vivint has recently attempted to contact Mr. [redacted], in an effort to resolve his concerns. To assist Mr. [redacted], Vivint has agreed to apply a credit to his billing account in the amount of $161.98, which will cover three (2) months of monitoring fees. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com: i just want want to be clear we are done,with Vivint home security as to the balance of dated 42 month contract by [redacted]now know as [redacted], we got married June 4th 2015 in Las Vegas Nevada !!! Note Vivint said they were at our home on the 8th of June 2015. My wife and I did not get back to our home until October 5 2015. The sky panel did send out alerts when we were in out home with system disarmed 50 to 60 per day.  I disconnected the sky panel my self today 12-9-2016. Because Vivint agreed to cancel our service affect 12-8-2016 according to there reply to Revdex.com in Utah   Alarms went off. Fire medical etc. Vivint called and asked is all was ok I replied yes nothing needed alll good here,  they suggested a week long test period so they did not have to call me,as they put it I was tampering with control box!!  Which they (Vivint) said I may keep all equipment,they were no help at all to tell me how to disarm the panel. I unplugged it from 110. Found the battery back up unplugged it   All seems to be fine now.  My next step is to get a contractor to come to my home and est. the cost of the gross neglect and damage done to my home. Inside and out. If I have to pay for that so be it I am tired of fighting the Vivint Machine. Thank you vivint leagle department for canceling the balance of our contract there will be NO RENEWAL there will also be no further auto pays to vivint from my bank, we are paid thru 12-19-2016 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November 11, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: September 29, 2016                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she was unable to schedule a service appointment in the amount of time that was satisfactory. As such, she requests cancellation of her account and a full refund.   Cancellation without penalty is not warranted; however, in an effort to assist Ms. [redacted], Vivint will issue a two month credit to her account.   Vivint’s records indicate that a technician was sent to her home on November 11, 2016. Vivint apologizes for any undue delay or inconvenience this may have caused her.   Vivint’s records further indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on September 19, 2016.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $44.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

December 1, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 16, 2010             Date of Addendum: October 20, 2015                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that his account was incorrectly charged $103.00. Mr. [redacted] requests cancellation of his account and a refund of $103.00.   Vivint has agreed to issue a refund of $103.00 which will go back in his account within 7-10 business days. Vivint apologizes for any undue delay or inconvenience this may have caused. In addition, Vivint will cancel Mr. [redacted]’s account. Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate your help in this matter.  They are still no telling the full story, but I am happy that this is finally resolved.
Sincerely,
[redacted]