Vivint Smart Home Security

January 6, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 15, 2015          To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she agreed to a monthly service of $14.50 with Vivint, but Vivint is charging her $47.80. Ms. [redacted] desires the cancellation of her account without penalty.   Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on July 15, 2015.  During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $44.99 each month during that term plus any applicable taxes.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.    Cancellation without penalty is not warranted at this time. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at ###-###-####. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 10, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]      Vivint Account #: [redacted] Date of Agreement: August 15, 2016           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his rebuttal Mr. [redacted] states that he has attempted to reach a resolution with Vivint’s claims department but a satisfactory resolution has not been reached. Mr. [redacted] desires a shingle on his roof replaced rather than repaired. Vivint’s sent a handyman to Mr. [redacted]’s residence on September 20, 2016. The handy man filled a hole in Mr. [redacted]’s roof and determined that the repair would be sufficient. Although the handyman left excess putty on Mr. [redacted]’s roof the damage has been repaired and the issue is now cosmetic. Vivint is willing to repair any damage done to a home. However, cosmetic replacement is not warranted as Mr. [redacted] agreed that Vivint would not be responsible for any cosmetic blemishes that resulted from the installation of any devices, as stated in section six of the System Purchase and Services Agreement. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me but I do accept the out come no  choice . I will not recommend this company to no one. thank you for your help
Sincerely,
[redacted]

April 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]    Vivint Account #: [redacted] Date of Agreement: June 13, 2014           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive my refund and that the Service Agreement/contract with Vivint is cancelled.
Sincerely,
[redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 20, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Krista M[redacted]  Vivint Account #: [redacted] Date of Agreement: March 18, 2009        To Whom It May Concern:I have reviewed...

the information provided by Ms. M[redacted] and appreciate the opportunity to respond. In her complaint, Ms. M[redacted] alleges that she cancelled her Vivint system two years ago, but continued to be drafted by Vivint. Ms. M[redacted] now desires the cancellation of her account and the refund monies paid to Vivint during the past two years. Vivint’s records indicate that prior to the installation of any equipment; Ms. M[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. M[redacted] completed the required Pre-Installation Survey on March 17, 2009.  During the recorded Pre-Installation Survey, Ms. M[redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month during that term. Further, Ms. M[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. M[redacted]’s representations to ensure that he understood her commitments to Vivint as outlined in the Agreement.   Ms. M[redacted]’s original agreement with Vivint ended March 2014. At that time Ms. M[redacted]’s account continue with Vivint on a month to month basis. During this time, Ms. M[redacted] could request cancellation of her Vivint service with a written notice thirty (30) day prior to her desired cancellation date (Section 2.4). Vivint has no record of a written notice of cancellation for Ms. M[redacted]’s account until June 16, 2015. Vivint cancelled Ms. M[redacted]’s agreement on July 16, 2015.A representative from Vivint has recently contacted Ms. M[redacted], in an effort to resolve these concerns. A refund of two years of Vivint’s service fee is not warranted at this time, however in an effort to assist Ms. M[redacted], Vivint has agreed to refund her a total of $[redacted] to the credit card Vivint has on file. Alternatively, Ms. M[redacted] has been informed that if she can provide Vivint with documentation of her attempts to cancel her account two years ago or documentation of the second account, Vivint is willing to research her claim further. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

May 18, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 11, 2013           To Whom It May Concern:I have reviewed the...

information provided by Mr. and Ms. [redacted] and appreciate the opportunity to respond. Vivint’s records show that Mr. and Ms. [redacted]’s Agreement with Vivint has been cancelled and they have no further contractual obligation to Vivint.Vivint’s records indicate that Mr. [redacted] signed a System Purchase and Services Agreement on May 11, 2013 with an initial term of sixty (60) months, a monthly services fee of $68.99, plus any applicable taxes, during that term.   Our records show that Ms. [redacted] contacted Vivint on June 13, 2014 to inform Vivint that she was unable to transfer her Vivint security system into her rental home. Vivint’s moves policy states:“If you have been a customer for at least a year and you sign a new agreement for your new residence, the moving fee will be waived. If you choose to remain under your current agreement, you will be charged a $99 move fee. If you have been a customer for less than a year, a $99 move fee will be charged. Vivint will provide you with a “like for like” system in your new residence, meaning we will provide the same number of protection points.” A written notice of cancellation was provided by Mr. and Ms. [redacted] on February 16, 2017. After further review, Vivint’s records show that Mr. and Ms. [redacted]’s agreement with Vivint has been cancelled.  However, a refund will not be issued at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 24, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Kyle D[redacted]  Vivint Account #: [redacted]  Date of Agreement: June 11, 2013           To Whom It May Concern:I...

have reviewed the information provided by Mr. D[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. D[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. D[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 10, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]   Vivint Account #: [redacted] Date of Agreement: May 26, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that her husband was misled by Vivint’s sales rep regarding Vivint’s affiliation with her previous alarm company and the monthly cost of Vivint’s service. Ms. [redacted] desires Vivint to reduce her monthly rate to $32.99 to match her previous provider, a refund of her activation fee of $159.00 and a refund of $144 for four months of service paid at the monthly rate of $60.99. Before any customer enters into a System Purchase and Services Agreement (“Agreement”) with Vivint, and prior to the installation of any equipment, the customer must complete a telephonic Pre-Installation Survey with Vivint’s Account Creation department. If a customer does not pass the Pre-Installation Survey, Vivint will not enter into an Agreement with the customer and will not install any equipment in the customer’s home. The Purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm that terms and conditions of the Agreement. During the Pre-Installation Survey, Mr. [redacted], who is an account holder, represented that he understood and agreed that his Agreement has an initial term of forty-eight (48) months and that he would pay a monthly service fee of $69.00 plus any applicable taxes each month during that term. He further represented that the representative did not make any promises or commitments to him that were not provided on the Agreement. Mr. [redacted] also represented that he understood that his sales representative was a member of [redacted], an authorized dealer of Vivint, and that [redacted] and Vivint were not affiliated with any other alarm company. Vivint relied on Mr. [redacted]’s representations during this survey and, based upon his representations, entered into an Agreement with him and installed an alarm system in his home. Due to Mr. [redacted]’s representations during the Pre-Installation Survey, manipulation of the Agreement terms to match Ms. [redacted]’s previous alarm contract is not warranted. A refund of monies paid pursuant to Mr. [redacted]’s Agreement with Vivint is also not warranted.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 21, 2015 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: September 19, 2015                                                              To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

September 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted]    Date of Agreement: August 3, 2012           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had issues canceling his account. Mr. [redacted] requests that his account be canceled and two months of payment refunded back to him.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s account has been canceled and a refund of $99.98 has been sent via check to Mr. [redacted]. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 24, 2017  Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 14, 2016          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has relocated to a new location and has been unable to move or cancel her Vivint service Ms. [redacted] further explains that though her husband signed a twenty-four (24) month agreement she was told there were thirty (30) months remaining in the initial term. Ms. [redacted] requests that the Agreement be cancelled or reduced to 24 months.Vivint Agrees to cancel Ms. [redacted]’s service once the equipment which was installed in her home has been returned to Vivint.Vivint’s records indicate that prior to the installation of any equipment, Mr. Ryan [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 14, 2016. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $65.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement. Despite this information, Vivint agrees to the above resolution. Ms. [redacted]’s account will be cancelled once the Vivint equipment has been returned. Ms. [redacted] may contact a Vivint representative by phone at (801)222.5875 or email at mabi[redacted]@vivint.com to arrange for the retrieval of the equipment.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

March 12, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 9, 2017           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. After further review, Vivint’s records show that Mr. [redacted]’s agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint. Mr. [redacted] may call Customer Care at 1-800-216-5232 to schedule an appointment for the removal of Vivint’s equipment from his home.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 2, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: February 2, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this representative and Ms. [redacted] have agreed upon a resolution. In an effort to assist her, Ms. [redacted]’s claim has been submitted to home damage and her monthly rate has been lowered.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

January 16, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]   Date of Agreement: May 21, 2016           To Whom It May Concern: I have reviewed response from Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s response, he explains that he is unhappy with the billing and customer services.Vivint apologizes for any inconvenience that Mr. [redacted] had due to these issues. Mr. [redacted]’s feelings and feedback have been given to the proper management to better Vivint’s service. If Mr. [redacted] has any questions or concerns he may contact the representative who previously reached out him.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 18, 2016 Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: 7/30/2016         To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she decided to cancel her system within her trial period, but Vivint did not have any appointment that worked with her schedule to remove the system. Ms. [redacted] desires a refund of all payments made to Vivint, and an additional credit of $248.00 for the time she had to take off of work.  Although Vivint attempts to provide customers with appointments that are convenient, some areas are unable to provide weekend or late hour appointments. The field service professionals in Ms. [redacted]’s area that have the approval to remove a system were only available during weekdays until 6:00 PM. Records indicate a field service professional was dispatched to Ms. [redacted]’s home and was able to remove all of Vivint’s equipment on August 11, 2016. Compensation for time off of work is not warranted. Vivint’s records indicate that a refund in the amount of $223.99 is being sent back to the checking account on file, to refund the monies paid to Vivint by Ms. [redacted]. This refund was submitted on August 10, 2016 and may take up to 14 days to be reflected on the bank account. Ms. [redacted]’s account is cancelled, and she has no further obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]             Vivint Account #: [redacted]  Date of Agreement: May 16, 2012     ...

      Date of Addendum: March 15, 2017 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was manipulated into extending the term of his agreement over the phone with Vivint and that now he is unable to cancel his agreement. He further states that he has signed a contract with a different home security company. Mr. [redacted] desires cancellation of his agreement without penalty.At this time, Vivint agrees to cancel Mr. [redacted]’s Agreement without penalty, effective immediately.Vivint’s records show that on May 16, 2012 Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. Vivint spoke with Mr. [redacted] regarding his alarm service on March 15, 2017.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the validity of this extension, Vivint agrees to the above resolution.  Mr. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 15, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 14, 2014         To Whom It May Concern:I have reviewed the additional information provided by Ms. [redacted] and appreciate the opportunity to respond. In her rebuttal, Ms. [redacted] states that she will be taking her Vivint equipment with her and that Vivint will be responsible for replacing the pre-existing system. She states that Vivint did not receive authorization from the homeowner to install the system and that the technician did not receive authorization for the pre-existing system to be removed. At this time, Vivint will not be replacing the pre-existing system as Vivint is not liable for another company’s equipment.  It is Vivint’s position that the responsibility of gaining authorization to install equipment in a rented residence falls to the customer, not to Vivint. Vivint will not contact a potential customer’s landlord to seek permission to set up an account. Furthermore, Vivint will not discuss the details of an account with anyone who is not the account holder or authorized by the account holder. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 7, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] explains that she has experienced and issue with the system and the service. Ms. [redacted] desired resolution is cancelation of the contract. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. In an effort to help Ms. [redacted] and to resolve this issue. Vivint can cancel the account without any additional charges, if Ms. [redacted] will allow a Vivint technician to come to her home to remove the equipment from her home. After the technician has removed the equipment the account and contract will be canceled. If Ms. [redacted] wishes to pursue this resolution or if she has any questions or concerns Ms. [redacted] may contact the Vivint representative that reached out to her directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]Chief Compliance Officer