Vivint Smart Home Security

September 1, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Lemonica W [redacted] Vivint Account #: [redacted] Date of Agreement: June 20, To Whom It May Concern:In her rebuttal, MsW [redacted] alleges that she has been attempting to cancel her account with Vivint, and that her issue has not yet been resolved Vivint’s records show that MrEarl W [redacted] is the sole signer of the Purchase and Services Agreement related to this account As such, a representative from Vivint has continued to be in contact with MrW [redacted] in an effort to resolve this matter Military cancellation is warranted in this case; however, MrW [redacted] has indicated that the new homeowner may wish to take over the service and remaining term of the AgreementVivint’s records indicate that this matter is in progress, and Vivint’s representative will be available to assist MrW [redacted] in resolving this matter at his convenience Vivint will not charge MrW [redacted] for service while this matter is in progress.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

July 29, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: July 3, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she has had many complications with her alarm system She explains that Vivint sent her the wrong replacement sensor and then tried to charge her for a different one Ms [redacted] further states that she has not received a Vivint yard sign and has had sales representatives come to her home selling Vivint systemsShe states that she stopped paying her monthly service fee and then began receiving calls and emails from Vivint, but she does not believe that any of these calls were made in an effort to resolve her complaintsMs [redacted] states that she was not aware Vivint would not warrant equipment that was existing in her home before Vivint’s installation, and that Vivint has refused to replace that equipment for free She requests that Vivint cancel her System Purchase and Services Agreement (“Agreement”) and refund payments made for service that was not working properly, in the amount of $350.00.In an effort to resolve this matter, Vivint has waived the past due balance owing on Ms***’s account in the amount of $253.96, to cover any system downtime Vivint has not yet had an opportunity to repair or replace any defective equipment in Ms***’s home As such, Vivint is also willing to send a technician to Ms***’s home to inspect her system, repair as needed and install up to four (4) points of new equipment and a yard sign at no cost Ms [redacted] may schedule this appointment by contacting Vivint’s Customer Care department at ###-###-####.Vivint’s records show that Ms [redacted] entered into an Agreement on July 3, with an initial term of sixty (60) months and a monthly services fee of $plus any applicable taxes This Agreement states that Vivint cannot warrant products provided by a third party used in connection with the system (Section 3) The Agreement also states that it is the customer’s duty to regularly test the system and to notify Vivint if a problem with the system arises (Section 12) Vivint agrees to repair the system at the customer’s request and at the prevailing visit fee (Section 5), and Vivint has not yet had the opportunity to schedule a service visit to make any necessary repairsVivint first offered to send a replacement part to Ms [redacted] to avoid charging a visit fee A representative from Vivint’s Executive Resolutions team attempted to contact Ms [redacted] on 4/5/16, 4/6/16, and 4/8/as a result of a comment Ms [redacted] posted on Vivint’s CEO Promise page The purpose of these attempts to call and email Ms [redacted] was to assist her in resolving the issues she described in her comment Vivint believes that repair, rather than cancellation, is the proper course of action in this case and would like the opportunity to resolve Ms***’s concerns with the system As such, Vivint agrees to the above resolution and encourages Ms [redacted] to contact Vivint and schedule a service visit If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

October 29, 2015Revdex.com of Utah W SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] [redacted] Vivint Account #: [redacted] Date of Agreement: March 7, 2015To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] alleges that her alarm had gone off numerous times due to a faulty sensorMs [redacted] desires a credit for the time her sensor was not working correctlyVivint’s records indicate that the equipment that was giving Ms [redacted] issues was preexisting equipment from another home security systemVivint does not have a warranty for preexisting equipmentMs [redacted] first made Vivint aware of the system issues on March 14, a technician was able to replace the preexisting sensors with Vivint sensors on June 10, Vivint believes the issue to be resolvedNever the less Vivint will agree to place a credit to Ms [redacted] ’s accountAfter calculating the downtime for two (2) sensors being down the total credit would be $***, Vivint will however apply a credit for three (3) months of service to Ms [redacted] ’s account as an act of good willIf Ms [redacted] is still experiencing issues with her system I would advise her to call into Vivint to schedule a technicianIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***

December 16, 2015Revdex.com of Utah W SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] [redacted] Vivint Account #: [redacted] Date of Agreement: September 9, 2010To Whom It May Concern:I have reviewed the information provided by [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted [redacted] in an effort to resolve concernsVivint’s records indicate that this matter has been resolved to [redacted] ’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***

Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Gary H [redacted] Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern:I have reviewed the information provided by MrGary H [redacted] and appreciate the opportunity to respondIn his complaint, MrH [redacted] alleges that his mother was pressured by a Vivint representative, and did not know that she was entering into an agreement with Vivint MrH [redacted] desires cancellation of her mother’s agreement without penalty.After further review, Vivint agrees to cancel the Agreement with Lynette H [redacted] upon the retrieval of the equipment in the homeVivint advises MrH [redacted] to call in to our Customer Loyalty Department at [redacted] or speak with the representative with whom he has been working to schedule an appointment for the removal of the systemIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

May 4, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 13, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she was informed they would not be able to receive an outdoor cameraShe then states that a technician told her that an outdoor camera could be installed for only $added to her monthly fee, but was denied her request when she called Vivint to have the camera addedMs [redacted] is requesting an outdoor camera for the $a month she was toldAt this time, Vivint is willing to offer Ms [redacted] an outdoor camera for the $a month fee she is requesting, as well as the standard $installation fee.Vivint’s records show that on July 13, 2016, Ms [redacted] signed a Schedule of Equipment and Services detailing what equipment she would be receivingAn outdoor camera was not listedBy signing this agreement, Ms [redacted] represented that she understood and accepted that an outdoor camera would not be included in the initial installationHowever, additional equipment can be purchased at any time at the customer’s willVivint’s standard pricing is $for the camera and a $installation fee, and any offers made by the technician are not contractually binding Despite the above information, in resolution to this matter, Vivint will offer to install the outdoor camera for an additional $a month for the rest of the term, and a $installation feeMs [redacted] may contact Vivint’s representatives to schedule the appointment at her convenience.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

August 18, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 10, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he was misled by a Vivint representative regarding the term of his agreementMr [redacted] requests that his account be cancelled immediately At this time, Vivint has agreed to cancel Mr [redacted] ’s account Vivint’s records indicate that prior to the installation of any equipment, Ms [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] completed the required Pre-Installation Survey on June 10, During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the initial term of sixty (60) months She also represented that she would pay a monthly monitoring fee of $each month during that term Further, Ms [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Ms [redacted] ’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Despite the above information, Mr [redacted] has no further obligation to VivintIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

December 7, 2015Revdex.com of Utah W SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: *** [redacted] Vivint Account #: N/A Date of Agreement: N/ATo Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] alleges that she has not received payment for the roof repairMr [redacted] desires the payment for the repair done on the roofVivint’s records indicate that a check was overnighted on December 1, to [redacted] **, Kountze, TX If you have not received this check, you can contact the Home Damage department at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***

March 29, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 1, Date of Addendum: February 26, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In his complaint, Ms [redacted] explains that she never agreed to an extension of her agreement; however, Vivint has informed her that she has agreed to an extension and has been unable to cancel her accountMs [redacted] requests that Vivint cancel her account At this time, Vivint has agreed to cancel Ms [redacted] ’s account without penalty However, it should be noted that Vivint spoke with Ms [redacted] regarding her alarm service on February 26, Ms [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement Based upon this representation, Vivint offered a sixty (60) month extension to which Ms [redacted] agreed Indeed, Vivint read the following statement, after which Ms [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint Despite the information mentioned, Ms [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

December 28, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 12, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] states that she cancelled her System Purchase and Services Agreement (“Agreement”) but Vivint has not provided her with confirmation that her Agreement has been cancelledMs [redacted] desires a letter confirming her cancellation, a copy of her Agreement and verification of all monies paid to VivintAs a gesture of goodwill Vivint agrees to cancel Ms [redacted] s Agreement without penaltyMay this letter serve as confirmation that Ms [redacted] s Agreement has been cancelled, as of the date of this letter she has no further obligation to VivintVivint’s records indicate that Ms [redacted] entered into a second Agreement on April 14, for an additional forty-two (42) monthsA copy of this Agreement has been sent to her by mailIn exchange for Ms [redacted] s new Agreement term Vivint provided her with an upgraded security panel, extended the warranty of her equipment and locked her monthly rate in at $Ms [redacted] contacted Vivint on December 12, to inquire about cancelling her Agreement but she did not have her verbal passwordWithout a verbal password Vivint’s representatives will not provide any account informationNevertheless, Vivint agrees to the above resolutionMs [redacted] s billing information can be found on her online account, a Customer Care agent will be able to assist her in finding this informationVivint’s Customer Care department can be reached at If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

February 17, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 26, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that Vivint was unable to tell him when his system lost signal due to a recent phasing out of the type of cell unit in his panelAs such, Mr [redacted] desires cancellation of his account, and a refundA representative from Vivint has recently attempted to contact Mr [redacted] in an effort to resolve these concernsVivint’s records show that on February 16, 2017, a representative from Vivint spoke with Ms [redacted] regarding this concernThis representative confirmed that Vivint was receiving signal from the system up until February 4, This representative sent Ms [redacted] a letter stating this as wellHowever, Vivint would like to discuss this matter further Vivint would like to speak with Mr [redacted] to follow up with the discussion on February 16, Mr [redacted] may contact Vivint’s representative directly, or he may contact the 24/Customer Care department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because: THIS IS NOT A SERIOUS COMPANY, AND WHEN YOU ARE SET FOR AN APPOINTMENT, TO FIX THE MATTER THEY CHANGE IT WITHOUT YOUR CONSENT Sincerely, [redacted] ***

August 17, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Michael H [redacted] Vivint Account #: [redacted] Date of Agreement: May 8, To Whom It May Concern:I have reviewed the information provided by MrH [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MrH [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter is being resolved to MrH***’s satisfaction MrH [redacted] may contact this representative if he has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

August 17, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 27, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he was never aware of the initial term of his Agreement with Vivint, and thought he could cancel at any time Mr [redacted] desires cancellation of his Agreement without penalty At this time, to assist Mr [redacted] Vivint has reduced his monthly services fee by 40% for the remainder of his Agreement term This will also reduce the payoff balance of his Agreement by 40% should he wish to cancel it prematurelyMr [redacted] signed a System Purchase and Services Agreement on August 27, with an initial term of sixty (60) months and a monthly services fee of $60.99, plus any applicable taxes, during that term Vivint’s records indicate that prior to the installation of any equipment, Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementDuring the recorded Pre-Installation Survey on August 27, 2016, Mr [redacted] represented that he understood he was responsible to pay the services fee of $each month for the initial term of sixty (60) months Further, Mr [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Mr [redacted] ’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement Cancellation of Mr [redacted] ’s agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolutionEffective immediately, Mr [redacted] ’s monthly services fee has been reduced to $36.59, plus any applicable taxes If Mr [redacted] wishes to cancel his Agreement by paying the remaining reduced balance or discuss transferring his Agreement to a third party, he may contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

February, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 8, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that her Vivint system ceased to function in December of and that she was billed after requesting cancellation in JanuaryMs [redacted] requests a refund of that payment.Of Ms [redacted] ’s $payment, $has already been refunded to herVivint’s cancellation policy requires thirty (30) days prior written notice, any service fee’s assessed during that days are validHowever, the remaining $has been refundedMs [redacted] ’s Vivint service has already been cancelled therefore she has no further obligation to VivintIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

August 9, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 28, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn Mr [redacted] ’s complaint he explains that he has had difficulty canceling his accountAs such, Mr [redacted] requests that his account be cancelled.A representative from Vivint has recently contacted Mr [redacted] over the phone in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] ’s satisfactionMr [redacted] ’s account has been cancelled as of August 9, Mr [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

October 16, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: July 31, Date of Addendum: April 6, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In her complaint, Mr [redacted] explains that she does not recall extending the term of his agreement over the phone with Vivint, and that now he is unable to cancel his agreementMr [redacted] desires cancellation of his agreement without penalty At this time, Vivint is willing to immediately cancel Mr***’s account without penalty Vivint’s records show that Vivint spoke with Mr [redacted] regarding his alarm service on April 6, Mr [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr [redacted] agreed Indeed, Vivint read the following statement, after which Mr [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint Despite the information mentioned, Mr [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

October 25, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: N/A To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, he explains that he was told he would receive a refund of $399.00; however, he has not received thisMr [redacted] is requesting a refund of $ Vivint’s records indicate that a refund of $has been submitted to go back into his bank account within 7-business daysVivint apologizes for any undue delay or inconvenience this may have caused If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

June 29, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Clara B [redacted] Vivint Account #: [redacted] Date of Agreement: August 1, To Whom It May Concern:I have reviewed the information provided by MsB [redacted] and appreciate the opportunity to respondMsB [redacted] alleges that she called into Vivint and was told that nothing could be done about canceling the AgreementAfter further review, Vivint’s records show that MsB [redacted] had spoken to a representative from Vivint on June 25, 2015, during this phone call cancellation of the Agreement was approved and an appointment for the removal of the equipment has been scheduled for July 07, Once the equipment is removed from MsB [redacted] ’s home the account will be cancelled and a formal letter of cancellation will be sent to MsB [redacted] If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

March 1, 2018Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 20, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she has had equipment complications with her security system that were not resolved even after multiple technician visitsShe further explains that she was pressured and lied to by Vivint’s representative at the time of saleMs [redacted] desires cancellation of her Agreement without penaltyTo assist Ms [redacted] at this time, Vivint agrees to cancel her Agreement without penalty, effective immediately.Vivint’s records show that Ms [redacted] notified Vivint of her equipment concerns, and Vivint dispatched technicians to her home on November 7, 2017, December 19, 2017, January 4, 2018, January 10, 2018, January 24, 2018, February 6, 2018, and February 21, Although Ms [redacted] is within the initial term of her Agreement, Vivint agrees to the above resolution after multiple attempts to resolve the issues with her system Ms [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer