Vivint Smart Home Security

August 19, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 9, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn Ms***’s complaint she explains that she was told to cut holes in her wall so Vivint can use her hardwired system in her homeMs [redacted] latter learned that the holes were not neededMs [redacted] requests the holes be fixed or her account canceled.A representative from Vivint has recently contacted Ms [redacted] over the phone in an effort to resolve her concernsVivint’s records indicate that this matter is being resolved to Ms***’s satisfactionAn appointment has been set for a Vivint technician to come out to Ms***’s home to patch the holes in her wall on August 26, Ms [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] The technician that removed the equipment took pictures of the damage and as of this date I have not had ANY request from Home Damage Department or Any Department requesting a copy of the fire report I offered to submit, I believe, to each person I spoke to regarding this matter and no one confirmed that they wanted itThank you for your understanding and allowing this to be resolved in the favor of cancellation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ronald J***

Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Lemonica W [redacted] Vivint Account #: [redacted] Date of Agreement: June 20, To Whom It May Concern:I have reviewed the information provided by MsW [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MrW [redacted] – the account holder – in an effort to resolve their concernsVivint’s records indicate that this matter is in progress and will be resolved to Mrand MrsW [redacted] ’ satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

October 3, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 22, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] states that her mother, who is the account holder, was told that her System Purchase and Service Agreement (“Agreement”) had a term length of one year but discovered that it was for longer and that her mother suffers from dementia preventing her from entering into an AgreementMs [redacted] desires her mother to be removed from collections and for her Agreement to remain closedVivint agrees remove Ms [redacted] (“Ms [redacted] ”) from all collection action and keep her Agreement closed as a gesture of goodwillAs of the date of this letter Ms [redacted] has no further obligation to VivintVivint’s records indicate that prior to the installation of any equipment, Ms [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] completed the required Pre-Installation Survey on April 22, During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the initial term of thirty-six (36) months She also represented that she would pay a monthly monitoring fee of $plus any applicable taxes each month during that term Further, Ms [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Ms [redacted] ’s representations to ensure that she understood her commitments to Vivint as outlined in the AgreementVivint could not have known about Ms [redacted] ’s medical concerns and her inability to enter into an AgreementNevertheless, Vivint agrees to the above resolutionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

August 19, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 30, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative has recently reached out to Mr [redacted] to address his concernsVivint believes this matter will be resolved to Mr [redacted] ’s satisfaction once the alarm system has been removed from his home on August 25, If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business to terminate my contract reference to complaint ID [redacted] , and I find that this resolution is satisfactory to me Sincerely, [redacted] ***

September 21, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 15, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] alleges that she was misled by a Vivint representative regarding the term of her agreementMs [redacted] further alleges that she has experienced equipment concerns with her thermostatMs [redacted] desires the cancellation of the agreement without penalty Vivint’s records indicate that prior to the installation of any equipment; Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on July 15, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of forty-two (42) months He also represented that he would pay a monthly monitoring fee of $ [redacted] each month during that term Further, Mr [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Mr [redacted] ’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement Vivint’s records indicate Ms [redacted] first contacted Vivint and requested cancellation on August 17, Ms [redacted] was informed she was outside of her three (3) day Right of Rescission period, as stipulated in Section of her Purchase and Services AgreementMs [redacted] alleged she contacted her sales representative in order to cancel the agreement within her Right of Rescission periodVivint contacted Ms [redacted] ’s sales representative, and he offer a service visit and a creditVivint records indicate Ms [redacted] accepted the offerVivint has also opened home damage case to assist Ms [redacted] with utility bills and assist with a service visit by an HVAC technicianVivint representatives have attempted to contact Ms [redacted] to request documentation to review Ms [redacted] ’s claim, but has been unable to react Ms [redacted] Cancellation of Ms [redacted] ’s agreement without penalty is not warranted at this timeShould Ms [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $ [redacted] , however Vivint will take 25% off the payoff amount, bringing it to $ [redacted] If Ms [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at ###-###-####If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

June 23, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Tony M [redacted] Vivint Account #: [redacted] Date of Agreement: June 11, To Whom It May Concern: I have reviewed the information provided by MrM [redacted] and appreciate the opportunity to respondIn his complaint, MrM [redacted] alleges to having complications with the installation of his security system that have not been resolved MrM [redacted] desires credit for the time he has not had service, repair of all his installed equipment, an additional primary panel for his bedroom, and installation of his outdoor cameraVivint’s records show that a Vivint Field Service Professional was dispatched to MrM***’s home on June 18, 2015, to install the outdoor camera and address any issues with the other installed equipmentAlthough Vivint is not able to install a second primary panel, MrM [redacted] has been offered the secondary panel that is available and compatible with his system Vivint has applied two (2) months credit to MrM***’s billing account, and has agreed to extend his Right of Rescission period to three (3) business days following the complete installation of his system A representative from Vivint has attempted to contact Mror MsM [redacted] to ensure that they are satisfied with their system at this time.In addition, a representative from Vivint’s Home Damage department has recently addressed the landline issue with MsM*** If she has any further concerns or questions regarding this, she may contact the Home Damage department by calling [redacted] , or by emailing [redacted] @vivint.com If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

March 21, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 19, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondA representative from Vivint has recently attempted to contact Ms [redacted] in an effort to resolve her concernsVivint’s records show that Ms [redacted] stopped making her monthly payments after February and has an outstanding balance of $A written notice of cancellation was provided by Ms [redacted] on March 20, 2017.Vivint has offered to waive any invoices after Vivint received Ms [redacted] ’s notice of cancellationIf Ms [redacted] wishes to cancel her Vivint account, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-to resolve her outstanding balanceIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***

February 6, Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 26, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] satisfactionMr [redacted] may contact Vivint’s representative if he has any additional questions or requestsIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Hello,If nothing is resolved thru Revdex.com then we would like to take our issue furtherBut we are really hoping that Vivint does comply and just cancel our contract and gets resolved though Revdex.comBut we have not filed anything as of yetThank you,Maira

November 1, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 21, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] via email, in an effort to resolve his concerns Vivint’s records show that this matter is being resolved to Mr [redacted] ’s satisfaction Pending a service visit which is being scheduled with Mr [redacted] , he will have no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

March 21, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 9, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond Ms [redacted] explains that a technician has fixed her systemShe requests compensation for her inconvenience In an effort to further resolve her concerns, Vivint has applied a free month of credit to her account If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because: Vivint never accomplished their end of the contract How can I be so wrong when there have been complaints to the Revdex.com in the last three years about Vivint.? Problems with products andservices listed as 2225, and banned in several states I was prepared to fight them in court, where I know I would have won Instead they sell my contract So they have their money I truly believe one day they will get their dueI willwork with the collection agency on this matter.I just want to thank Revdex.com for your timely correspondences Sincerely, [redacted]

Tell us why here...September 26, Revdex.com of Utah W SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] * *** Vivint Account #: [redacted] Date of Agreement: June 21, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, she explains that she has experienced difficulty with her system Vivint’s records indicate that an appointment has been scheduled for September 30, A free month of credit has also been applied to her account Vivint advises Ms [redacted] to check her email as a representative from Vivint has sent her important information regarding her concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me - Contingent upon the October 'refund promised by Vivint in this latest response, and that the November '& December 'disputes made to my bank regarding Vivint charges, that were only conditionally credited, REMAIN credited with no dispute from Vivint; which I have made clear from the outset of my complaint, that these THREE charges to my account were all in disputeThis resolution is also accepted under the previously replied conditions Vivint personnel agreed to abide by, and close my account with their company, and all further charges to me, from Vivint, will cease immediately Sincerely, [redacted]

June 30, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states a sales representative from Vivint are constantly visiting his home attempting to sell him a security system although he has told them to stopMr [redacted] wishes for the sales representatives to cease contacting him The sales representative in question is employed by [redacted] ***(“ [redacted] ***”)Mr [redacted] ’s request to no longer be contacted has been reported to [redacted] regarding the Vivint dealer who knock at his door If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

May 21, 2015Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 27, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr***’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, [redacted] * [redacted]

Tell us why here...August 31, Revdex.com of Utah W SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] [redacted] Vivint Account #: [redacted] Date of Agreement: July 31, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, she explains that she has experienced technical issues with the systemMs [redacted] requests that her account be removed from collections In an effort to assist Ms [redacted] , Vivint has agreed to remove her account from collectionsHowever, Vivint’s records indicate that attempts were made by Vivint to assist Ms [redacted] with her technical issuesOn December 8, 2015, Vivint offered to send out a technician to fix the systemHowever, Ms [redacted] wanted to wait until she could afford an outdoor camera for a technician to come out to her residenceOn April 27, 2016, Ms [redacted] contacted Vivint again stating that she was still experiencing issues with the systemVivint offered to have a technician visit her residence again, however, Ms [redacted] declined this offer due to a home issue Despite the information above, Ms [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***Chief Compliance Officer