Vivint Smart Home Security

March 4, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 6, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, he explains that on February 24, 2016, he called in to cancel his agreementHe spoke with a representative who offered an extension to his agreementMr [redacted] rejected this offer and requested written confirmation stating that Vivint will not renew his agreement; Mr [redacted] states the representative was unable to fulfill this requestSince he has not received a written confirmation that Vivint did not renew his contract, he is requesting a refund for six months of serviceVivint has attempted to reach Mr [redacted] multiple times via phone in an effort to come to a mutual agreementAt this time, Vivint has agreed to immediately cancel his account and refund him for two months of serviceVivint apologizes for the inconvenience caused to Mr [redacted] by not receiving written confirmation that Vivint did not renew his agreementThe refund has been issued today on March 4, Please allow 7-business days for this refund to appear back in his accountIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***

Complaint: [redacted] I am rejecting this response because:Vivint gave me an ultimatum basically saying that if I don't cancel my contract right now and have them come take all of my equipment immediately then I would be stuck in a contract with them for monthsThey made no mention of compensation for all the time, hassle and inconvenience I had to experience over the last few months of having this high balance on my credit card and trying to get my money backI asked them to make my contract for months instead of months and they refused to do thatThe only reason why my monthly bill should be $lower is because I don't have the cameras any longerSo I have all kinds of holes in my house (The tech did not attempt to close them up after removing the cameras) with no cameraI also found out that I have been lied to about a few other things on my contract as well Sincerely, [redacted]

November 16, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 28, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] satisfactionMr [redacted] may contact Vivint’s representative if he has any additional questions or requestsIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

October 16, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 27, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] alleges to having equipment complications with his security system that have not been resolved, and he believes that the system is not installed correctly Mr [redacted] desires credit for the time he was without service and cancellation of his Agreement without penaltyVivint’s records show that Mr [redacted] notified Vivint of his equipment concerns, and Vivint scheduled service appointments to address these issues A Vivint Field Service Professional was dispatched to Mr [redacted] ’s home on July 7, 2015, and at this visit the smoke detector was moved to decrease alarms Another service appointment was scheduled for October 9, to address the panel issues, but nobody was available at the home when Vivint’s technician arrived Vivint applied one month downtime credit to Mr [redacted] ’s account in March 2015.Mr [redacted] signed a Purchase and Services Agreement upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months, and the monthly monitoring fee of $*** Vivint attempted to resolve Mr [redacted] ’s equipment issues, and cancellation of his Agreement without penalty is not warranted.Vivint’s records show that Mr [redacted] ’s account was cancelled due to non-payment on September 29, 2015, and was transferred to an outside collections agency Mr [redacted] must settle the balance of his account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

August 8, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 21, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Ms [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to Ms [redacted] ’s satisfactionIf Ms [redacted] requires any further assistance, she may contact Vivint’s representative directly If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

March 13, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 16, To Whom It May Concern:I have reviewed the information provided by [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] satisfaction.Mr [redacted] ’s Vivint account has been cancelled as of February 16, Mr [redacted] has also been refunded in the amount of $44.99.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

January 6, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 30, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Ms [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to Ms [redacted] ’s satisfactionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***

May 26, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 11, To Whom It May Concern:I have reviewed the information provided by Mrand Ms [redacted] and appreciate the opportunity to respondIn Mrand Ms [redacted] ’s response they desire the same resolution as they requested in their original complaint.Vivint Wireless’ records indicate that several internet technicians out to Mrand Ms [redacted] ’s home and the technicians make notes stating that the internet is fully functionalVivint Wireless’ records further indicate that when Mror Ms [redacted] call in when the internet was not working it was due to outages that were resolved within a few hoursAlso Vivint Wireless’s records show that for the first six months of service Mrand Ms [redacted] received a $discount on their service per monthAs well as a $credit that was placed on the account on April 12, for time that her system was not working due to outages.Vivint security’s records indicate that a technician was sent to Mrand Ms [redacted] ’s home on February 2, to replace the door lock that they were experiencing issues withAfter that date Vivint has no record of any issues with the system.In an effort to assist Mrand Ms [redacted] Vivint will be able to have another technician go to their home to fix the door lock and make sure the whole system is working as intendedDue to the records that Vivint has stating that the internet service is working as intended and Mrand Ms [redacted] have received credits for downtime no more credits on the account are necessaryAlso, for the same reasons cancelation of the internet service is not warranted at this timeIn addition, Due to the records that Vivint has in relation to the security service cancelation of that service is also not warranted at this time.If Mror Ms [redacted] have any questions or concerns they may contact the representative that originally reached out to them directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

July 5, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 27, Date of Addendum: December 8, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondAt this time, Vivint agrees to cancel Ms [redacted] ’s Agreement without penalty, effective immediately.Vivint’s records show that on January 28, 2014, Ms [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months As such, the initial term of the agreement would have lapsed on July 28, However, Vivint spoke with Ms [redacted] regarding her alarm service on December 8, Vivint offered a sixty (60) month extension in exchange for and upgraded Vivint SkyControl Panel and Vivint Doorbell to which Ms [redacted] agreed Indeed, Vivint read the following statement, after which Ms [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and VivintDespite the validity of this extension, Vivint agrees to the above resolution Ms [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

July 30, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Ronald F [redacted] Vivint Account #: [redacted] Date of Agreement: July 10, To Whom It May Concern:I have reviewed the information provided by MrF [redacted] and appreciate the opportunity to respondA representative from Vivint has recently attempted to contact MrF [redacted] in an effort to ensure that his concerns are resolved at this timeVivint’s records indicate that MrF*’s account is cancelled, his refund was processed, and equipment was retrieved from his home MrF [redacted] has no further obligation to Vivint I apologize for any inconvenience or undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

January 3, 2018Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: May 1, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she was misled by a Vivint representative regarding the initial term, and that now she is unable to cancel her Agreement She also claims that the equipment is faulty and that there are holes in her door from the installation Ms [redacted] desires cancellation of the Agreement for a reduced payoff amount, or for all of her equipment to work and her door to be repaired At this time, Vivint agrees to reduce Ms***’s monthly services fee by 50% for the remainder of her initial term This will also reduce the payoff amount by 50% should she wish to cancel her Agreement prematurely Vivint remains willing to schedule a service visit with Ms [redacted] to address her issues with the equipmentVivint provided compensation to Ms [redacted] on September 10, for the repair of her door after installationVivint’s records indicate that on May 1, Ms [redacted] signed an Agreement with an initial term of sixty (60) months and a monthly services fee of $74.99, plus any applicable taxes, during that termShe also completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department and represented that she understood and agreed to the terms of the Agreement Cancellation of Ms***’s Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution Beginning in February 2018, Ms***’s monthly services fee will be $(plus any applicable taxes) for the remainder of her initial term Alternately, she may contact Vivint’s Customer Loyalty department at 1-800-216-if she would like to pay the reduced balance and cancel her Agreement.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

May 5, 2015Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 28, To Whom It May Concern: In his rebuttal, Ms [redacted] alleges that Vivint’s previous response to her complaint was inaccurateMs [redacted] further alleges that although her original equipment concern has been corrected, her lamp module is now not responding to the panelVivint’s records show that on May 2, a Vivint field service professional was sent to Ms [redacted] ’s home to fix any equipment concernsOn May 3, 2015, Ms [redacted] called in and reported that her lamp modules were not responding to commandsA Vivint Customer Care professional sent out replacements via mail to the customer in an effort to resolve the equipment concerns A representative from Vivint has recently contacted Ms [redacted] , in an effort to resolve her concerns To assist Ms [redacted] , Vivint has agreed to cancel the account after thirty (30) daysOn June 5, 2015, Ms [redacted] will no longer have any obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, [redacted] * [redacted]

September 22, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 7, To Whom It May Concern: In his rebuttal, Mr [redacted] alleges that, even after the service visit, his cameras do not work correctly Mr [redacted] alleges that he is not receiving all services he signed up for, and desires cancellation of his Agreement without penaltyVivint’s records show that Mr [redacted] has had one service visit to address this concern, and at that time the panel firmware was updated to support the desired recording capabilities Vivint applied a credit to Mr [redacted] ’s billing account in the amount of $ [redacted] for time the cameras have been not recording If Mr [redacted] is experiencing further complications with the cameras, Mr [redacted] may schedule another service visit by calling Vivint’s Customer Care department at ###-###-#### Vivint will waive the service fee for this visit.Alternately, Mr [redacted] has been offered a downgrade of his service to basic security, which would reduce his monthly fee and keep his security system active Vivint maintains its position that these offers are fair resolutions to Mr [redacted] ’s concerns, and that cancellation of the signed Agreement without penalty is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

August 25, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: August 22, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn Ms***’s complaint she explains that she has had issues with getting a technician out to her homeAs such, Ms [redacted] requests that her account be cancelled.A representative from Vivint has recently attempted to contact Ms [redacted] via email in an effort to resolve her concernsVivint’s records indicate that a technician is scheduled to go to Ms***’s home on August 26, Because of this cancellation is not warrantedMs [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because: the fact of the matter is that the technician failed to install the system properly, and this is no allegation but the sincere truth! The system thermostat was seperated from the wall by nearly 1/an inch at installThe tech told me to, "just take it off and put the screws in tighter." His lack of knowledge with the wiring of both furnaces and air conditioners to a thermostat was obvious with I had to have the thermostat removed and replaced with the factory thermostate in-order-for the Air Conditioner to workIn the response from Vivint, it says that I had to call and request new sensors, this is very true and accurateThe reason for the new sensors is due to the poor installThe technician used a spade bit that was terribly dull, so dull in fact that as he was gouching into my door it was smokingHis battery was not charged so we had to drill and then waitSo yes, I did indeed have to get new sensors and Vivint did ship them to me...at my expenseFurthermore, I advised the tech that the panel was not to be installed low to the floor and where did he install it? Less than inches from the floorI guess you could say that the system is working because both times my children his the emergency alarm button it went offThe salesman is what I would characterize as predatory! According to him, with the military bank, USAA, I would receive a big enough discount on Homeowners Insurance to "make the system free." Truth of the matter is, there discount for having the system is so low that months of combined savings wouldn't cover ONE month of Vivint's billI did accept the months at no charge after NUMEROUS calls and the dispatch of a technicianI will yet again waste more of my time in the sake of VivintThe ONLY reason I was offered the tech and free service was because I complained that it wasn't working and a tech couldn't come out for over weeksI have spoken with the Kansas State's Attorney and was provided this information(March 15, 2013) – A Utah home security alarm company has agreed to pay restitution, fines and investigative costs after being accused of violating Kansas consumer protection laws, Kansas Attorney General Derek Schmidt saidVivint, Inc., has issued refunds to Kansas consumers and paid $55,in civil penalties and reimbursement of the state’s investigative costsIn addition, the company has agreed to abide by the Kansas Consumer Protection Act in future transactionsThe settlement of this case was filed as a consent judgment in Shawnee County District CourtThe case against the company resulted from an investigation by the Attorney General’s Consumer Protection Division“Kansas law regulates the conduct of door-to-door sales to ensure that Kansans who are solicited at their homes are not rushed or pressured into making a purchase,” Schmidt said“We take seriously our responsibility to enforce the law.” The company was accused of using a variety of deceptive practices while going door-to-door offering to install new home security systems or replace existing systemsThe Attorney General’s Office said the salesmen failed to advise the consumers of their rights under the Kansas Consumer Protection Act and did not disclose all costs associated with switching alarm system providers.(http://ag.ks.gov/media-center/news-releases/2013/03/15/home-security-...⇄ technology is pretty nifty, but is still faultyMy main concern is the customer service and the lack there-ofThe door-to-door salesman got me, he was able to talk me into getting the system against my better judgementThe system was installed before a deployment to offer my wife peace of mind; however all it was brought her was a headacheI do appreciate your generosity in offering me "contract buy-out" at 50% off, however I must respectfully declineMy question to you is what has the last months of billing gone to? It's a darn good thing that the installation is FREE because no one of sound state and mind would pay for it! In conclusion, if you look at the article from the Kansas State Attorney, my system was installed after thatI was a victim of the Vivint deceptive door-to-door sales ployIf we are not able to resolve this situation through the Revdex.com, I will be forced to file this with the Kansas State Attorney for further actionI will conclude with a funny story, you salesman told me that since I am military I can cancel wheneverThen a 2nd sales guy came to my door, (within last days) and looked at my systemAgreed that it was horrible installHe showed me his fancy Vivint ring and boasted on the fact that his team has sold and installed the most systems for consecutive yearsHe told me if I wanted to get rid of the system to make fake deployment ordersA Vivint EMPLOYEE advised me to forge Federal Government documentsI want out of this system very badly, however if there are some traits that my father instilled within me and the military has reinforced; Honesty, Honor, Respect, and DISCIPLINEThose traits keep me from falsifying documents to get out of my contractI'll pay what must be paid before I go against the United States ArmyI would love the opportunity to speak with Mr [redacted] sometime and let him know how disappointed I am in the Customer Service of VivintWhen you lose customer, you lose Sincerely, [redacted]

February 9, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 17, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that some of her equipment has being non-functional for some time, but Vivint will not send a service technician to her home without charging her a feeMs [redacted] desires for the account to be closed without penaltyVivint’s records indicate that prior to the installation of the equipment; Mr [redacted] and Ms [redacted] signed a System Purchase and Services Agreement (“Agreement”)By signing the Agreement, Mr [redacted] and Ms [redacted] represented that they understood and agreed to the initial term of sixty (60) months They also represented that he would pay a monthly monitoring fee of $each month during that termVivint has included both the signed Agreement from this account, and a blank version for reviewIn the Agreement, is states, it is the customer’s duty to notify Vivint if there is a problem with the system, and that they may request a service visit (Sections 5, 12) Vivint has no record of Ms [redacted] requesting a service visit, or notifying Vivint of his equipment concerns until January 30, Additionally, the customer also agrees that if a service technician is scheduled a service fee will be assessed (Section 5) Cancellation of the account is not warrantedHowever, Vivint would like to assist Ms [redacted] with fixing the systemVivint has agreed to credit Ms [redacted] ’ account the cost of one service feeMs [redacted] may contact Vivint Customer Care department to schedule an appointment at 1-800-216-If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

September 18, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: July 28, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] alleges that she never cosigned for the accountMs [redacted] desires a copy of the agreement Vivint has on fileVivint’s records show that Ms [redacted] cosigned a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of sixty (60) months She also represented that she would pay a monthly monitoring fee of $ [redacted] each month, plus applicable taxes, during that termAttached is the Purchase and Services Agreement Vivint has on file for Ms***’ account.Vivint’s records further show that Ms [redacted] stopped making her monthly payments after July As such, the account was cancelled for non-payment on September 30, 2013, and was sold to an outside collections agencyMs [redacted] must settle the balance of her account with this outside collections agency at this timeIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

January 3, 2018Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 25, To Whom It May Concern:In his rebuttal, Mr [redacted] states that Vivint is trying to hide what they are doing by cancelling his account and will not address his claim that a Vivint employee committed fraud.After contacting Mr [redacted] and discussing his dispute of the signature on his Agreement, Vivint decided to dissolve the Agreement This resolution was meant to give Mr [redacted] the benefit of the doubt in his claim, not to hide any actions Vivint maintains its position that Mr [redacted] was using the services and was aware of the Agreement terms as he represented during his telephonic pre-installation survey with a Vivint representative Vivint also has a signed electronic Agreement, but because Mr [redacted] denies that he signed it, and because Vivint cannot know with certainty what happened at the time of sale, Vivint agrees to void the Agreement Mr [redacted] ’s complaint and fraud claim have been passed on to sales management, and any investigation and discipline will be handled by the appropriate management Vivint is also willing to refund Mr [redacted] what he paid for his equipment, if he returns the equipment to Vivint He may contact Vivint’s representative directly to schedule an appointment for removal of the system from his home if he wishes to receive this refund.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

March 30, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 4, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsMr [redacted] was unavailable to discuss his Vivint system and will call back at a future time.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

June 2, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Bethany W [redacted] Vivint Account #: [redacted] Date of Agreement: May 19, To Whom It May Concern:I have reviewed the information provided by MsW [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MsW [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to MsW***’s satisfactionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***