Vivint Smart Home Security

August 26, 2016RevDex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 8, 2014 To Whom It May Concern:I have... reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted] ’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W***Chief Compliance Officer

May 30, 2017RevDex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 16, 2017 To Whom It May Concern:I have reviewed the... information provided by Mr. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that $1.050 has been approved to repair Mr. ***’s home. Vivint’s records further indicate that Vivint’s Customer Care Home Damage department is waiting for Mr. [redacted] to send in the additional estimates for the repairs needed in his home. Mr. [redacted] may contact Vivint’s representative if he has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W***

Complaint: [redacted] I am rejecting this response because: It does nothing to solve the misrepresentation and fraudulent sales tactics of vivint. If a store marks a wrong price they have to honor it. I expect vivint to do the same. I will buy what what was represented to me which was a free system and monthly wireless fee. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You simply are blaming a sub contractor instead of dealing with your shady business practices. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am beyond pleased with the outcome It concerns me that I had to go through such lengths to have the matter resolved, but Vivint took the time to listen to my concerns and fair proposals and SUPERCEDED my expectations I felt Vivint was the best before this issue and feel they have restored that faith with the settlement Thank you Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the new smart driveI am waiting for the automatic connection within the next daysI really appreciate you looking into this matter Thank you very muchI am hoping this will be resolved very soon Sincerely, [redacted] ***

January 11, 2018Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 31, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondAfter further review, Vivint’s records show that Mr [redacted] ’s agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

December 9, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 24, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, he explains that he moved into an assisted living facilityMr [redacted] requests cancellation of his account and a refund Vivint has agreed to immediately cancel Mr [redacted] ’ accountAdditionally, a refund of $has been issued and will go back into his account within 7-business days Vivint’s records indicate that the letter that was received from the facility did not include the level of care that was provided which is required; therefore, the account was not to be cancelled until this was received Despite the information mentioned, Ms [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

January 25, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 13, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, he explains that he has moved to a different location and has made attempts to have Vivint install the equipment in his new home, however, Vivint has been unable to install the systemMr [redacted] requests that Vivint refund him his monthly payments from August of to present and cancel the account Although Mr [redacted] is still within his original agreement term with Vivint, Vivint has agreed to immediately cancel the account and issue a refund of $This refund will go back into Mr [redacted] ’s bank account within 7-business days If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because:I have not received confirmation from Vivint or from Equifax that this inquiry was completely removed from my credit reportVivint claimed that they sent a letter to Equifax over weeks ago to attempt to resolve the issue, but Equifax claims never to have received itIn the past week, Vivint's assistant legal counsel forwarded me an email in which an Equifax representative claims that the inquiry has been changed from hard to soft inquiry, but I have been unable to verify thisRegardless of the inquiry type, my original request is that the entire inquiry be removed since it was unauthorized and therefore illegal under the Fair Credit Reporting ActI will gladly close this complaint after Vivint completely removes the inquiry from my report and is able to provide me with a way to verify the removal Sincerely, [redacted]

June 2, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 24, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint’s home damage team has been in contact with Mr [redacted] Vivint is awaiting action from a third party to finalize the resolution of Mr [redacted] ’s home damage issue.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***

October 24, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 26, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn Ms***’ complaint she explains that she has had issues with the serviceMs [redacted] requests that her account be canceled.A representative from Vivint has recently attempted to contact Ms [redacted] via email in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to Ms***’ satisfactionMs***’ account has been canceled as of October 24, Ms [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

October 24, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 23, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] states that Ms [redacted] 's account was drafted for $which also resulted in an overdraft/ insufficient funds fee of $Ms [redacted] desires Ms [redacted] ’s account to be credited for the overdraft fee and a goodwill creditVivint agrees to credit Ms [redacted] account for $and a goodwill credit of $Vivint apologizes for any hardship or frustration this may have causedIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

July 22, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: March 4, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she was incorrectly charged $for a sensor and has been told by Vivint representatives that this money would be refunded or credited to her account, but that this has not happened Ms [redacted] desires for this overcharge to be corrected immediately Vivint’s records indicate that credits have been applied to Ms***’s Vivint billing account in the amount of $as of July 14, to resolve this matter There has been a past due balance on Ms***’s account as all monthly services fees have not been paid in full However, this recent credit reduced the past due balance on the account from $to $ I apologize for any undue delay in this process If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

June 17, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 15, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that Mr [redacted] and Vivint’s representative have agreed on a resolutionA check has been issued in the amount of $Mr [redacted] should receive this check within the next 7-business daysIf Mr [redacted] has any questions he may contact a Vivint representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

December 14, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 16, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint Mr [redacted] explains that he has had issues with the equipmentMr [redacted] ’s desired resolution is cancelation of the contract A representative from Vivint has recently attempted to contact Mr [redacted] via email in an effort to resolve his concernsIn an effort to help Mr [redacted] Vivint can cancel the account without any additional charges, if Mr [redacted] will allow a Vivint technician to come to his home to remove the equipmentAfter the technician has removed the equipment the account and contract will be canceledIf Ms [redacted] wishes to pursue this resolution or if he has any questions or concerns Ms [redacted] may contact the Vivint representative that reached out to him directly If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

August 8, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 25, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn Ms [redacted] complaint she explains that she was told that it would take days to cancel her account after she sent in a Notice of Cancellation on July 25, Ms [redacted] desires her account to be canceled as of July 25, 2016.A representative from Vivint has recently attempted to contact Ms [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to Ms [redacted] satisfactionMs***’s account has been canceled as of August 8, without any further payments or feesMs [redacted] no longer has any obligations to VivintMs [redacted] may contact Vivint’s representative directly if she has any questions or concernsIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

February 15, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 9, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, she explains that her account was supposed to be cancelled in January of 2016; however, it remains activeMs [redacted] requests cancellation of her account and a refund Ms [redacted] ’ account was cancelled on February 7, Additionally, Vivint has agreed to refund $to her account which will arrive within 7-business daysMs [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because: I did receive a phone call from the legal department that is trueShe offered to refund half of the $while they were investigatingI agreed at that time with the hope that I would receive the remainder when they completed the investigationIt has since been days and yet no refund or pending refund has been posted Sincerely, [redacted]

January 30, 2018RevDex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 19, 2014 To Whom It May Concern:I have reviewed... the information provided by Mrs. [redacted] and appreciate the opportunity to respond. A Vivint representative has recently attempted to contact Mrs. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Mrs. ***’ satisfaction. If she has any further questions or concerns, she may contact Vivint’s representative directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W***Chief Compliance Officer