Hello,Thank you for your reportWe have discussed the situation already with the buyer, but are happy to resume communication through here as well.We have stated several times to the customer that we are more than happy to offer a replacement product, but we simply need their order number to access the original purchaseThe customer cannot provide this to us, so we cannot locate their order and warranty to begin withWe have advised the customer to contact Amazon as they can provide them with this information.In addition, the customer is using this product against recommended use, thus we cannot guarantee that a replacement will suffice as we have already advised them to purchase a higher quality product that we also carry(We suggest Pure Copper vsCopper-Clad Aluminum as was purchased for their specific use.)To conclude, this customer is requested a replacement product that will likely not suffice for their needs and they cannot provide us with their initial order information to verify the remaining warranty, let alone original purchaseOnce we can confirm purchase as any online retailer would be required to do, we are more than happy to assist with a replacement product, regardless if it will work for their needs.Thank you, [redacted] VIVO Manager
Hello,Thank you for your reportWe have discussed the situation already with the buyer, but are happy to resume communication through here as well.We have stated several times to the customer that we are more than happy to offer a replacement product, but we simply need their order number to access the original purchaseThe customer cannot provide this to us, so we cannot locate their order and warranty to begin withWe have advised the customer to contact Amazon as they can provide them with this information.In addition, the customer is using this product against recommended use, thus we cannot guarantee that a replacement will suffice as we have already advised them to purchase a higher quality product that we also carry(We suggest Pure Copper vsCopper-Clad Aluminum as was purchased for their specific use.)To conclude, this customer is requested a replacement product that will likely not suffice for their needs and they cannot provide us with their initial order information to verify the remaining warranty, let alone original purchaseOnce we can confirm purchase as any online retailer would be required to do, we are more than happy to assist with a replacement product, regardless if it will work for their needs.Thank you, [redacted] VIVO Manager