Vizio Makeup Academy

Hi, I have talked to the customer, [redacted] and this was a misunderstandingWe have rectified and fixed the issue she was having, and she is very happy nowShe is currently completing the course she paid forI have attached the emails below regarding our conversationPlease let me know if I need to forward them to you as wellI am kindly asking if this review can be deleted as we have an impeccable reputation and would like to keep it that wayPlease see our conversation belowHave a great day you repliedApr 9, 2:33amClosedHi [redacted] , Great we are so happy that you figured it outI am going to give you my personal phone number, so if you have any problems I can assist you directly [redacted] We care so much about our reviews and especially with the Revdex.comI am going to reply to them and let them know we worked it out, that it was a misunderstandingThank you for your collaborationThank you againBest, [redacted] Customer viewed on Apr @ 2:am [redacted] replied From: [redacted] Apr 9, 1:48amActiveHI [redacted] ,I THINK I FIGURED OUT THE PROBLEM I WAS HAVINGTHANKS FOR YOUR HELPI AM SO EXCITED TO FINISH UPIF I HAVE ANY ISSUE I WILL BE IN TOUCH, OR CALL THE NUMBER YOU LEFTTHANKS AGAIN FOR HELPING ME, YOU JUST DON'T KNOW HOW GREATFUL I AM THAT YOU RESPONDED.THANKS, [redacted] you repliedApr 7, 7:24pmHI [redacted] , I logged into your account and it starts with the FX portion, it does not start from the beginningPlease try and log in again, are you sure you are logging into the correct course with the correct information? Your course is working fine on my endKindly, *** you repliedApr 7, 7:24pmClosedAll of the chapters with a green check mark next to them have been completed, you have to press the next tab at the top of the screen and you will get to the page with a yellow arrowThat is where you left off with the fx chapterYou can also call today and speak to [redacted] and he can walk you through it [redacted] Have a great day [redacted] replied From: [redacted] Apr 7, 7:17pmI just logged into the account, and it still has me starting from the beginning these assignments I have already completedPlease check your records[redacted] replied From: [redacted] Apr 7, 7:04pmI apologize my dates for forwarding the emails where inaccurateI have forwarded a separate copy of the last email I sent which was in OctoberThe other email was sent in September, as well as a phone call in AugustPlease review.Thanks [redacted] replied From: [redacted] Apr 7, 6:51pmActiveHi thanks for respondingMy problem that I have is when I log into my account it starts me from the beginning not where I left offIf you look up my account you can see I had completed several assignmentsI just want to complete my courseI believe was starting the FX course, or an assignment awayI remember reading about starting FXI just want to complete so that I can gain my certificate and began my dream jobEmail I forwarded was June, July, and August of I received one response but the course was not correctedIf you could please help I would greatly appreciate what ever you can do.I look forward to hearing from you soon.Thank you, [redacted] you started the conversationApr 6, 11:07pmAnyone, ClosedHi, We saw you filed a complaint with the Revdex.com about our academyWe treasure our students and our customer serviceI apologize you haven't received a responseI check the emails and we haven't received any emails from youI just logged into your account and it is active, and you are able to complete the course where you left offCan you better explain to me, what the problem is and I will personally take care of itHope you are having a great dayKindly, ***

Hi, I have talked to the customer, [redacted] and this was a misunderstanding. We have rectified and fixed the issue she was having, and she is very happy now. She is currently completing the course she paid for. I have attached the emails below regarding our conversation. Please let me...

know if I need to forward them to you as well. I am kindly asking if this review can be deleted as we have an impeccable reputation and would like to keep it that way. Please see our conversation below. Have a great day.   you repliedApr 9, 2:33amClosedHi [redacted], Great we are so happy that you figured it out. I am going to give you my personal phone number, so if you have any problems I can assist you directly [redacted]. We care so much about our reviews and especially with the Revdex.com. I am going to reply to them and let them know we worked it out, that it was a misunderstanding. Thank you for your collaboration. Thank you again. Best, [redacted]  Customer viewed on Apr 9 @ 2:52 am [redacted] replied From: [redacted] <te[redacted][email protected]> Apr 9, 1:48amActiveHI [redacted],I THINK I FIGURED OUT THE PROBLEM I WAS HAVING. THANKS FOR YOUR HELP. I AM SO EXCITED TO FINISH UP. IF I HAVE ANY ISSUE I WILL BE IN TOUCH, OR CALL THE NUMBER YOU LEFT. THANKS AGAIN FOR HELPING ME, YOU JUST DON'T KNOW HOW GREATFUL I AM THAT YOU RESPONDED.THANKS,[redacted]you repliedApr 7, 7:24pmHI [redacted], I logged into your account and it starts with the FX portion, it does not start from the beginning. Please try and log in again, are you sure you are logging into the correct course with the correct information? Your course is working fine on my end. Kindly, [redacted] you repliedApr 7, 7:24pmClosedAll of the chapters with a green check mark next to them have been completed, you have to press the next tab at the top of the screen and you will get to the page with a yellow arrow. That is where you left off with the fx chapter. You can also call today and speak to [redacted] and he can walk you through it [redacted]. Have a great day. [redacted] replied From: [redacted] <te[redacted][email protected]> Apr 7, 7:17pmI just logged into the account, and it still has me starting from the beginning these assignments I have already completed. Please check your records.[redacted] replied From: [redacted] <te[redacted][email protected]> Apr 7, 7:04pmI apologize my dates for forwarding the emails where inaccurate. I have forwarded a separate copy of the last email I sent which was in October. The other email was sent in September, as well as a phone call in August. Please review.Thanks [redacted] replied From: [redacted] <te[redacted][email protected]> Apr 7, 6:51pmActiveHi thanks for responding. My problem that I have is when I log into my account it starts me from the beginning not where I left off. If you look up my account you can see I had completed several assignments. I just want to complete my course. I believe was starting the FX course, or an assignment away. I remember reading about starting FX. I just want to complete so that I can gain my certificate and began my dream job. Email I forwarded was June, July, and August of 2015. I received one response but the course was not corrected. If you could please help I would greatly appreciate what ever you can do.I look forward to hearing from you soon.Thank you,[redacted]you started the conversationApr 6, 11:07pmAnyone, ClosedHi, We saw you filed a complaint with the Revdex.com about our academy. We treasure our students and our customer service. I apologize you haven't received a response. I check the emails and we haven't received any emails from you. I just logged into your account and it is active, and you are able to complete the course where you left off. Can you better explain to me, what the problem is and I will personally take care of it. Hope you are having a great day. Kindly, [redacted]