VM Carpet Distributors Inc. Reviews (2)
VM Carpet Distributors Inc. Rating
Description: CARPET & RUG DEALERS-NEW
Address: 1384 Coney Island Avenue, Brooklyn, New York, United States, 11230
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Review: I hired them to put in a carpet in 3 rooms all the same , it seems it was put in incorrectly. the seams are coming up and there are many pulls and runs throughout. it was installed in may I believe, and the only time anyone lived there was june **-aug ** so we have been trying to get it repaired/replaced since. The store has not returned calls and lied about who is in charge/owner but when finally cornered they said they arent responsible ,the installer is. so they sent back a man to fix it. it isnt fixed and it all still looks terrible. I am constantly trying to contact them, they say there is nothing they can do because its a chair that caused the damage. well, the carpet runs through a bedroom with no chair and a living room with one chair. they are driving me crazy and I paid by check they couldnt care less because they say I cant do anything. I just feel helpless and stuck with an awful carpet. please help. ,Desired Settlement: I Would love to have it replaced. Not thrilled to deal with them again,but I would.
Consumer
Response:
At this time, I have not been contacted by VM Carpet Distributors Inc. regarding complaint ID [redacted].
Sincerely,
Very Unimpressed. I was told that I could put down a refundable $200 deposit to have someone come and measure. We cancelled and told them that we didn't want to have someone come and measure. They wouldn't refund - even though they told me that the deposit was simply for measurement services. The receipt was very carefully worded and said no cash refunds on sales - which the credit card company assumed the measurement taking was - which it clearly isn't. Very disappointed!