Vmedia

We had DSL with vmedia for a while with no issuesOnce issues started showing up, (dropouts all the time, every 5-mins), we were told a few times there was an issue with the line outside by the tech supportThey told us the modem was not the issue, the issue was with the line outside the houseThen when it came time for them to come and fix it, they insisted that the issue was our modem at that pointAfter a bit of arguing with them, they then said our only option was to switch to cableWe didn't have issues with that until they told me we had to pay 100$ setup fee for that Why should we have to pay because Vmedia does't want to pay [redacted] to come and fix the line outside.We get the point of not wanting to pay [redacted] to come fix the lineBut if Vmedia can't offer a service that we pay for, its not our fault, so why should we pay to switch services We ended up switching to [redacted] and only paid 60$ setup feeNo issues with their service

Very negative experience with this company VMedia Installed internet and tv boxes on July 15, and have not had one night of full internet usage or tv enjoyment Constant black out with no service at all or internet working but no tv service Worst part is spent $for their router and two Vboxes which was a major mistake on my behalf Have spent hours on the phone constantly resetting service with their IT department Service works for a couple hours then down again Running up cell phone bill with time spent on phone as can't use home phone as internet connected, dead air Dealing with VMedia has been a very negative experience Feel I should be able to return the equipment for a full refund having not even used for a full week Repeatedly asked to speak with management but it seems they don't exist Sounds like a great offer to help save money being a senior person on a fixed income compared to cost of competition Will continue my fight to return their equipment for full refund and definitely going back to their competition Certainly would not recommend VMedia just for the headache of their poor service and poor customer service

I have put up with WAY too much with Vmedia! I signed up initially because they were advertising unlimited highspeed internet for $35/month for 60mb/DL and 10mbUpThey were a small company that was offering a great deal! Well, the magic wore off quicklyWithin my first few months, my internet kept going downFor days at a time! One time, I couldn't get someone to come fix it for a week (they sent a [redacted] technician)I don't have cable, I stream, so that was really inconvenient (they only reimbursed me for a portion of my inconvenience, Like, it has to be down for hours before they will consider giving a discountIf it's down for hours after work, however, it's not good enough for a discountLike, give me a break!) Anyways, I let it go, figuring it was just part of dealing with a smaller internet provider Then, recently, I started looking at my invoices (I set up for pre-authorized payments) and noticed they had jacked up my price to $77/month I called them up to find out what's what, and the guy says "We sent you an email saying we had to increase prices because rogers increased prices" I tried to explain that this is not what I signed up forI agreed to a certain price for a certain serviceAnd he kept telling me because [redacted] increased, they had to increase I then asked for them to price match me with [redacted] , but he wouldn'tHe kept saying " [redacted] doesn't give unlimited and if they were it would be much higher than what I'm paying Unlimited costs more" Um, I know thatThat's why I went with you guys, duh! The price I agreed to wasn't an introductory or limited deal, it was what it wasThere was no year term, that's what I liked about themI could opt out whenever But, they essentially changed our contract without my authorizationThey just started taking more and more money out of my credit card! How is that legal! Then he tries to hit me with "you agreed to our Terms and Conditions" but the thing is, because interaction is purely online, I don't have ANY record of being sent these T&C or agreeing to them changing the prices whenever they want I don't know if there are any options I can takeThey clearly don't care about their customers I said I would have not choice but to join the competition and he's like "If that's what you have to do" WHAT?!?!?!

Poor business practices
I recently ordered VMedia cable and internetMy credit card was charged right away, installation date confirmed and confirmation emails sent to my inbox
Later that night I received an email stating the Internet speed I ordered (DSL50) was unavailable at my locationIt gave me options to contact them and resolve the problem
I called later that day and confirmed the option below DSL(DSL25) was suitable for my locationThis speed was accetable, my appointment was re-confirmed as was my reduced price for the lower internet speed
The installation date came and no one showed upI called and was told that my order was cancelled and my money returned
No confirmation, no warning, no email, nothingI explained how I called in and resolved the issue and re-confirmed the installation dateThe customer service rep kept saying I did not call in and the order was cancelledI walked him through the timeline of events and even asked him to tell me what speed is showing up on the orderHe confirmed DSLThey took no ownership of their error and I have no internet or cableIn my opinion, this is not how a reputable business should act
Anyone want to buy a VMedia cable box?

We had DSL with vmedia for a while with no issues. Once issues started showing up, (dropouts all the time, every 5-10 mins), we were told a few times there was an issue with the line outside by the tech support. They told us the modem was not the issue, the issue was with the line outside the house. Then when it came time for them to come and fix it, they insisted that the issue was our modem at that point. After a bit of arguing with them, they then said our only option was to switch to cable. We didn't have issues with that until they told me we had to pay 100$ setup fee for that.

Why should we have to pay because Vmedia does't want to pay [redacted] to come and fix the line outside.We get the point of not wanting to pay [redacted] to come fix the line. But if Vmedia can't offer a service that we pay for, its not our fault, so why should we pay to switch services.

We ended up switching to [redacted] and only paid 60$ setup fee. No issues with their service

Stay Away! Its funny, I read the complaints on the Revdex.com site about vMedia, and it just brings memories back to me. I recently signed up for vMedia. Sounded like a great offer but realized that when you get a discount on something, you are loosing something in return. So here we go; Ordered service, got an email confirming, got an email confirm install date, got an email confirming shipment of equipment... let stop here, I purchased a vbox and had to borough a modem as apparently mine had to be disconnected for 2 weeks before I could use it on vMedia service.. 59 deposit. .... Installer came on time, went into my basement, 3 minutes later (no I'm not being dramatic, I was actually cooking and I had 3 minutes on the timer when he came and it finished when he was leaving.. On his way running out of my house he said it connected but heâ??s not allowed to see if anything works so wait 30 min and if it doesnâ??t call vMedia... so great first impression and I am so glad I paid 70 bucks for someone to come to my home for 3 minutes and not do an actually installation... [redacted]... anyways continues... Speeds are sluggish at best, paying for 60 meg up; highest I had in 3 weeks was 10.... Called and complain, few days latter it was a little bit better... Called in after two week to switch the modem to my own and return the one they provided... tech support guy switched my modem and said to plug in the new modem when my internet stopped working in the next 24 hours... That was fine and I switched it the next day... So I asked him how to return the old modem they had provided... he had no idea and transferred me to customer care, they told me to talk to tech support and immediately transferred me back to where I had just came from, to cut this shorter this happened 6 times and eventually it was someone at customer acre who stated how to return. One thing about [redacted] I have to say is that at least when you call the person you speak with at least sounds like they care. VMedia does not; they do not even say hello, or thank you for your business or goodbye... One thing vMedia can truly gain from is a customer service consultant to go in and fix everything with their client interactions... [redacted]... Continuing... So last night at exactly 12am, my internet was dead.... and no vMedia does not have any after hours tech support... they only run 10am - 9am.... 10am, must be nice for the entire company to sleep in while there customers cant start their day... Spoke to a tech support and he took 10 min before he even asked my phone number or account number... Then said there is nothing that can be done and they will send a tech out in a week.... ok wait I have to wait a week with no internet or TV, hmmm... [redacted]... I insisted on speaking with a manager and he said there are no managers working right now... [redacted]... he said it takes 24-48 hours for one to call me... I refused to hang up until I spoke with one and he said there is nothing a manager will do for me and he was going to hang up on me... so I stayed on and I think he took another call. 15 min later he came back on asking me to hang up and someone would call me/... I said no again (I figured that they have no way of hanging up on clients) and we took another call... 5 min later [redacted] a Manager comes on the phone, stated that they may be able to fix it on there end by 8pm tonight but if not I will need to schedule a service call but could get someone to me in 2 days.... Well looks like the manager was able to do something [redacted]!

So currently I have no internet and TV and may have to wait several days for it to be fixed... TO VMEDIA, please invest in increasing your customer service ability or find better staff that actually cares about what they do... You are a newer company and reviews like this hurt you a lot... I may not be able to shut your company down, but even if a few people read this a reconsider, I would be a very happy person... Your company has a very long way to go and I hope the higher ups would get involved instead of hiding.

I have put up with WAY too much with Vmedia!

I signed up initially because they were advertising unlimited highspeed internet for $35/month for 60mb/DL and 10mbUp. They were a small company that was offering a great deal!

Well, the magic wore off quickly. Within my first few months, my internet kept going down. For days at a time! One time, I couldn't get someone to come fix it for a week (they sent a [redacted] technician). I don't have cable, I stream, so that was really inconvenient.

(they only reimbursed me for a portion of my inconvenience, Like, it has to be down for 24 hours before they will consider giving a discount. If it's down for 6 hours after work, however, it's not good enough for a discount. Like, give me a break!)

Anyways, I let it go, figuring it was just part of dealing with a smaller internet provider.

Then, recently, I started looking at my invoices (I set up for pre-authorized payments) and noticed they had jacked up my price to $77/month.

I called them up to find out what's what, and the guy says "We sent you an email saying we had to increase prices because rogers increased prices"

I tried to explain that this is not what I signed up for. I agreed to a certain price for a certain service. And he kept telling me because [redacted] increased, they had to increase.

I then asked for them to price match me with [redacted], but he wouldn't. He kept saying "[redacted] doesn't give unlimited and if they were it would be much higher than what I'm paying. Unlimited costs more"

Um, I know that. That's why I went with you guys, duh!

The price I agreed to wasn't an introductory or limited deal, it was what it was. There was no 2 year term, that's what I liked about them. I could opt out whenever.

But, they essentially changed our contract without my authorization. They just started taking more and more money out of my credit card! How is that legal!

Then he tries to hit me with "you agreed to our Terms and Conditions" but the thing is, because interaction is purely online, I don't have ANY record of being sent these T&C or agreeing to them changing the prices whenever they want.

I don't know if there are any options I can take. They clearly don't care about their customers. I said I would have not choice but to join the competition and he's like "If that's what you have to do"

WHAT?!?!?!

Very negative experience with this company VMedia. Installed internet and 2 tv boxes on July 15, 2015 and have not had one night of full internet usage or tv enjoyment. Constant black out with no service at all or internet working but no tv service. Worst part is spent $590.00 for their router and two Vboxes which was a major mistake on my behalf. Have spent hours on the phone constantly resetting service with their IT department. Service works for a couple hours then down again. Running up cell phone bill with time spent on phone as can't use home phone as internet connected, dead air. Dealing with VMedia has been a very negative experience. Feel I should be able to return the equipment for a full refund having not even used for a full week. Repeatedly asked to speak with management but it seems they don't exist. Sounds like a great offer to help save money being a senior person on a fixed income compared to cost of competition. Will continue my fight to return their equipment for full refund and definitely going back to their competition. Certainly would not recommend VMedia just for the headache of their poor service and poor customer service.