VMG Motoring & Auto Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am unclear as to what the proposed action is, however, please review the details below.Upon reviewing VMG's response to my claim, I am disappointed to see that they have given the Revdex.com an incorrect account of the events that transpired in regards to this claimI have attached a timeline and phone log to provide a clearer account of the events leading to this claimThis same document was given to Mr [redacted] ot the Bureau of Automotive RepairHis investigation included a settlement offer of $1,to be paid over a three month periodVMG Automotive declined this settlementThe Bureau of Automotive Repair has since then provided me with the proper documents to release the records of the investigation and file in small claims courtMs [redacted] (VMG) has failed to treat this matter with the fairness, trust, and professionalism expected of Revdex.com accredited businesses In my opinion, a satisfactory resolution to this issue would be a refund of no less than $1,Should VMG continue to deny this settlement offer, I have already secured legal counsel and am prepared to file for the full amount possible in small claims court Regards, [redacted]

Answer based on facts and Exhibits:
Response: Effectively by
June 22/Incoming to VMG Auto methanic Shop the 'Nissiiln Pitkup for Fuel InjectionMaintenance, odometer: (Mileage) ler;ture of 186,Miles; the job was performed and paid by June23'd/with a cost of$ US Dollars (Exhibit A)July 14th /(Days later) the 'Nissan Pickup came back for revision, reason ''The Check Enginelight was ON''
July 14/a 'Nlssan Pick Up ( that will be called 'Pick Up in the rest of the response) arrived toVMG Auto Mechanic Shop ( That will be called VMG in the rest of the response), that belongs to one ofour valued customers for more than years with no complaintsThe symptom was "Check Engine "lightOn, VMG technician as a routine procedure of diagnosis use the Computer check and connected thecomputer 'Nissan Pick Up and using other devices as well, VMG arrived to the conclusion of Failure inFuel Injector as failure shown in the Computer and diagnosis VMG let him know and the Customeraccepted the repairVMG proceed with the repairThe job was performed and the problem was solvedComplaint: On July 30th I paid $ 1,US Dollars for rings, valves and head JobResponse: Days later
July 29/the same 'Pick Up arrived to VMG with the "Check Engine" light ON, shaking and failing,symptom called: Misfiring from the motor; VMG start with the routine procedure to connect ourComputer diasnostic equipment to the 'Pick Up and other devices to find the root cause of thefailure, VMG came to the results as we mention In the (exhibit and 2) "Remove and Replace Cylinder,Head Gaskets, and Piston Rings Set" Charging the amount of $1,US Dollars with discountIncluded, the Customer paid with debit card
July 30/2014, (ticket Included In exhibit and 2)VMG proceed with the repair and sent to *** ***Machine Shop to rectify the headsAugust 8th /by this date the Job was finished and Customer arrived to pick up the 'Pick Up withthe "Check Engine light OFF" and previously tested the Customer agreed end the 'Pickup wasreleased from VMGComplaint: Next day I returned the truck to the mechanic because the "check engine light came backondays later, on September 11th, I was notified that the truck was still not fixed and was now fullof rat feces", on Sept 13th l went to the shop after talking with the mechanic he informed me that Iwas entitled to a refund and that he could clean up the rat droppingsHe Instructed me to come backon September 16t:ll and speak to the ownerOn September 16th the truck still had rat feces and theowner refused to reimburse the moneyShe requested an extra two weeks to clean and try to fixa&alnOn October 3rd I Picked up my truck, still not fixed, In fear of disease, and no refundResponse:
August 11th/the Customer return to VMG with the 'Pick Up with the ''Check Engine Light On'',shaking and with the failure called: misfire; again we proceed to connect our computer to 'Pick Upcomputer, the diagnostic result was the same, VMG proceed again with the 'Pick Up and start toopen the motor again, send the heads to *** *** Machine Shop to rectify using the warrantyterms, we receive the heads back from *** *** Machine Shop and VMG rebuild the motor againdelivering the 'Pick Up tested by the Customer and with the If Check Engine Light OFF"*** ***Machine Shop performed the job at no cost based on our Warranty Policy but VMG has to open themotor (Hrs.) and after *** *** Machine shop perform the warranty JobVMG assembled again(6hrs and Min) By August 15/Open Motor hrsS us DollarsParts Ehibit $ US DollarsParts Exhibit $ us DollarsRe-assembly Motor Hrs$US Dollars
Total $ US Dollars
August 11th /Our Customer returns the 'Pick Up showing the same f1ilure as above describedand the "Check Ensine Light ON"VMG suggest to change "Motor Rings'' with the probability to fix theproblem, customer agreed and VMG proceed to fix the Pick up again.Open Motor Hrsand Re-Assembly motor Hrs.
Open Motor Hrs$ US DollarsRe-Assembly Motor Hrs$ US DollarsTotal $ US Dollars
August 22/the Customer picked up the 'Pick Up with the "Check Engine OFF, and no failure, thecustomer agreed on, VMG released the 'PickupAugust the Customer return with the 'Nlssan Pick Up with the same failure and the "Check EngineLight On", VMG suggest the Customer to change the "Timing Chain" and the Customer agreed and VMGstart the Job, the Job was performed with cost of$ US Dollars {HrsJob) (The customer refuseto Pay)Total $ US Dollars
September 1st /2014, the Customer came that day (September 1st /2014) to Pick up the Nissan PickUp with the "Check Engine Light OFF".
September 8th/2014, VMG received from the Customer the 'Nissan Pick Up, VMG suggest to changethe Rocker Arm (pieces) the customer agreed (exhibit 3)VMG make the change and the problempersistCimarron Parts Invoice $ US DollarsLabor (about Hrs.) $ US DollarsTotal $US Dollars
Sept 13/the Customer had a conversation with VMG and VMG ask to the Customer theopportunity to fix the problem the Customer agreed, VMG proceed to make a diagnostic and theCustomer saw the Pick Up with some mouse feces and we proceed to clean it as VMG agreed beforeSept 16th /the Customer came back and the truck was having the same problem condition, thatsame day we clean the upholstery of mouse feces and during those days we continuous testing anddebugging but the computer diagnosis does not show any code to fix the failure September 26th /we sent the 'Pick Up for diagnosis to *** *** *** to see if theycan detect the failure that our Sncomputer cannot find, but they could not found the failure either(lnvoice 37831) (Exhibit 4), VMG received the Pick Up, VMG proceed to send It for repair again
*** Invoice# $ US Dollars.Total $ us DollarsOctober 1st /VMG sent to *** *** *or head repair, returning to VMG for assembly and testbut the problem persist (Exhibit 5)
Open Motor Hrs$ US DollarsJacobs Head Repair $ US DollarsParts Exhibit $ US DollarsParts Exhibit $ us DollarsRe-assembly Motor Hrs$ US DollarsTotal $1,US Dollars
October 3rd /the Customer arrived to VMG let him know that if the Customer run the 'Pick Upfor several days the motor can adjust Itself and check engine light can came Off, we ask to let us know ifthat happen if not to please come backThe customer agreed, days later VMG received a Phone callmessage and we proceed to response returning the call with no success, the CuStomer never respond.Days later we were notified by The Revdex.com about this ComplaintVMG in a constant response to solve our customer situation spent a Total of$ 3,US DollarsUnfortunately the 'Nlssan Pickup computer cannot show the symptom to our SnDiagnoseComputer to solve the problem at onceBest of my Regards*** ***VMG Auto Repair Center"Is not about Cars is about trust"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am unclear as to what the proposed action is, however, please review the details below.Upon reviewing VMG's response to my claim, I am disappointed to see that they have given the Revdex.com an incorrect account of the events that transpired in regards to this claim. I have attached a timeline and phone log to provide a clearer account of the events leading to this claim. This same document was given to Mr. [redacted] ot the Bureau of Automotive Repair. His investigation included a settlement offer of $1,500 to be paid over a three month period. VMG Automotive declined this settlement. The Bureau of Automotive Repair has since then provided me with the proper documents to release the records of the investigation and file in small claims court. Ms. [redacted] (VMG) has failed to treat this matter with the fairness, trust, and professionalism expected of Revdex.com accredited businesses. 
In my opinion, a satisfactory resolution to this issue would be a refund of no less than $1,500. Should VMG continue to deny this settlement offer, I have already secured legal counsel and am prepared to file for the full amount possible in small claims court. 
Regards,[redacted]