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VMS Home Oxygen, Inc.

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Reviews VMS Home Oxygen, Inc.

VMS Home Oxygen, Inc. Reviews (1)

Would not replace batteries on power wheel chair that are still under factory warranty . Went out in 3 mo. took 3 mo. for them to respond to me cant'tIn Oct. 2013 I called them, needed batteries in my power wheelchair, I am an amputee and wife has stage 4 cancer so I needed it asap to transport her to doctors, I told them this. I waited at least a week to get them. this was Nov. 14th I think. They put in claim to my insurance. I March betteries went out. I called them, said they would bring me new ones. Factory has 1 yr. replacement on batteries, nothing out of their pocket . They said it would be done the next week. I called there week later, told me it would be next week again. Called the third week and left message I had no transportation for me. No call back from them. After a month I had to get 2 new batteries myself, and I saved the batteries they put in. I called them again in July, told them I had the 2 bad batteries and wanted them to bring me 2 new batteries to me and I would give them old batteries, they told me if there company they buy from would honor warranty that would be done. I waited 2 weeks called back, they applogized and said they though it had been taken care of, they would be at my home next week. One hour later owner's wife called me and said she was sorry but they can't honor warranty it had been to long since batteries were put in chair. I told her it was not my fault it had taken 3 months since I first called them when batteries were only 4 months old. Besides that the batteries were still only only 9 mo. at that moment and would still be under warranty. She said sorry , no can do. I did call batterie company locally and said the batteries would still be a warranty item but buyer, VMS , would have to bring them in. My only thoughts about this the batteries could have come from an old wheelchair and not being new batteries. Why else would I be refuse by owner of company. Desired SettlementI would like for them to bring me 2 NEW batteries and I will give them there old batteries back, and they will not have to worry about me anymore.

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Description: Medical Equipment Suppliers

Address: 1004 W Cumberland St STE B, Dunn, North Carolina, United States, 28334-4716

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