Hello [redacted] , I received your message yesterday and I thank you for the information you provided.I have investigated the complaint we receivedIt was apparently submitted by the individuals significant other on his behalfI was able to speak with him and he denies being treated rudely but did complain of inconsistent aides and serviceThe aide he liked and wanted will not go back as he frequently cancels his service and the aides do not get paid if the client cancelsThere has been another aide assigned to him on a permanent schedule of every Monday andFriday for hours 11:00-1:I contacted his Case Manager and learned that the significant other is not pleased with the aides and has often expected them to wash her dishes if they are there when the aide is cleaning up after the clientThis has been a situation that has resulted in some conflict between the staff and the client's significant otherWe are working to help the client and his significant other understand the rules related to the provision of aide service and the need to serve the client onlyI appreciate your assistance in the appropriate way to convey this follow up to you.I can be contacted with any questionsThank you, [redacted] Vice President of Patient ServicesVNA Homecare
Hello [redacted], I received your message yesterday and I thank you for the information you provided.I have investigated the complaint we received. It was apparently submitted by the individuals significant other on his behalf. I was able to speak with him and he denies being treated rudely...
but did complain of inconsistent aides and service. The aide he liked and wanted will not go back as he frequently cancels his service and the aides do not get paid if the client cancels. There has been another aide assigned to him on a permanent schedule of every Monday andFriday for 2 hours 11:00-1:00. I contacted his Case Manager and learned that the significant other is not pleased with the aides and has often expected them to wash her dishes if they are there when the aide is cleaning up after the client. This has been a situation that has resulted in some conflict between the staff and the client's significant other. We are working to help the client and his significant other understand the rules related to the provision of aide service and the need to serve the client only. I appreciate your assistance in the appropriate way to convey this follow up to you.I can be contacted with any questions. Thank you,[redacted] Vice President of Patient ServicesVNA Homecare
Hello [redacted] , I received your message yesterday and I thank you for the information you provided.I have investigated the complaint we receivedIt was apparently submitted by the individuals significant other on his behalfI was able to speak with him and he denies being treated rudely but did complain of inconsistent aides and serviceThe aide he liked and wanted will not go back as he frequently cancels his service and the aides do not get paid if the client cancelsThere has been another aide assigned to him on a permanent schedule of every Monday andFriday for hours 11:00-1:I contacted his Case Manager and learned that the significant other is not pleased with the aides and has often expected them to wash her dishes if they are there when the aide is cleaning up after the clientThis has been a situation that has resulted in some conflict between the staff and the client's significant otherWe are working to help the client and his significant other understand the rules related to the provision of aide service and the need to serve the client onlyI appreciate your assistance in the appropriate way to convey this follow up to you.I can be contacted with any questionsThank you, [redacted] Vice President of Patient ServicesVNA Homecare
Hello [redacted], I received your message yesterday and I thank you for the information you provided.I have investigated the complaint we received. It was apparently submitted by the individuals significant other on his behalf. I was able to speak with him and he denies being treated rudely...
but did complain of inconsistent aides and service. The aide he liked and wanted will not go back as he frequently cancels his service and the aides do not get paid if the client cancels. There has been another aide assigned to him on a permanent schedule of every Monday andFriday for 2 hours 11:00-1:00. I contacted his Case Manager and learned that the significant other is not pleased with the aides and has often expected them to wash her dishes if they are there when the aide is cleaning up after the client. This has been a situation that has resulted in some conflict between the staff and the client's significant other. We are working to help the client and his significant other understand the rules related to the provision of aide service and the need to serve the client only. I appreciate your assistance in the appropriate way to convey this follow up to you.I can be contacted with any questions. Thank you,[redacted] Vice President of Patient ServicesVNA Homecare