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Voci Center Plastic Surgery

2620 E 7th St STE 300, Charlotte, North Carolina, United States, 28204-4314

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Surgery was not performed correctly and as a result Dr V committed to refund the surgery and pay to fix with another Dr. He then did not refund.
Surgery was not performed correctly and as a result Dr V committed to refund the surgery and pay to fix with another Dr. He then did not refund. Surgery Date August 5, 2020. Multiple conversations about issues and Dr V committed to return funds and also pay to fix issues. I made formal request on October 3, 2020. He then changed his mind on October 5, 2020.

Desired Outcome

Return the monies paid ($5865) and pay for fix to damaged services ($3950).

Voci Center Plastic Surgery Response • Oct 20, 2020

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The Surgery was performed correctly. It was a a bilateral Breast Augmentation on August 5th, 2020 and she did very well for two weeks. I followed her very closely, as is my usual routine, and saw her for routine visits on Postop Days 5, 7, and 13. She was healing very nicely until there was a very sudden change in the skin wound on one side 19 days after surgery. We ruled out infection and decided that it was some trauma to the wound at home that caused bleeding into the wound. With twice weekly office visits, I made sure it was healing nicely over the next month and things looked great on September 29. But perhaps trauma again resulted in the wound partially opening again and on that day, October 2nd, I recommended Surgery, that I arranged at my Surgery Center for Sunday, October 4th, free of charge. However, she chose to go elsewhere to have the Surgery on Tuesday, October 6th. Out of the goodness of my heart, not guilt, I offered to pay for that. And I did by sending Ms. $3950 by check. I, nor anyone in my office, verbally, by text, email, or in writing ever offered a refund of the original operation, which was performed absolutely perfectly. All this is explained in great detail in the attached letter I sent to her and her husband attached in an email two days before her re-operation.

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Address: 2620 E 7th St STE 300, Charlotte, North Carolina, United States, 28204-4314

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