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Vocus Reviews (9)

arial, sans-serif;">Hello, Thank you for speaking with me this morning regarding Complaint # [redacted] As we discussed, we have settled this matter with Vocus Therefore, we wish to withdrawal/close the referenced complaint Thank you, [redacted] ###-###-#### (O)###-###-#### (M)

Please provide the Customer Name, Cr, and the Sales Order Number that is listed on the signed Subscription Agreement If this information is not available, please provide the full name of the sales representative

We are trying to discuss possible resolutions with [redacted] A sales representative has been trying to reach [redacted] , but because has had to cancel a few scheduled meetings because she was sick

This letter is in response to the rejection made by Mr [redacted] of [redacted] Internet (“ [redacted] ”) to our letter dated November 14, 2014.To reiterate our earlier position, [redacted] signed a subscription agreement for access to Vocus online software toolSection of the terms and conditions agreed to by [redacted] clearly state that services are for “services subscribed to and not for actual usage of the service.” The fact that [redacted] did not log-into the system does not require Vocus to provide a refund or reactive an account and extend free service because at all times relevant, Vocus make the software available to [redacted] for its useIt was [redacted] ’s failure to obtain the username and password from previous staff members the prevented them from logging into the platformVocus tried multiple times to reach out to [redacted] to discuss their subscription, but [redacted] did not respond.Vocus provided the services subscribed to throughout the subscription term and did not breach any terms of the subscription agreementVocus will not provide any refund in this circumstance, nor will it re-activate the [redacted] account free-of-charge

July 18, Dear ** [redacted] : [redacted] did distribute a press release through [redacted] on Monday, November 25, The URL of the press release is [redacted] ** [redacted] paid $119.25, using a coupon which discounted the original press release [redacted] by $39.75.Analytics regarding impressions and deliveries for the press release were in a range for [redacted] press releasesThis was the only press release in [redacted] ***’s [redacted] account.A Vocus salesperson, [redacted] , did contact ** [redacted] to discuss a Vocus subscription, but we do not have any documented contact regarding any other interactions with ** [redacted] related to any discussions regarding her experience with ***.Often, first time customers have a preconceived notion about what a press release will accomplish, expecting “millions of pickups”, which is not realisticWhile [redacted] distributes its customers’ press releases to a broad range of outlets [redacted] cannot control which outlets republish or further distribute a press releaseNor is [redacted] responsible for creating a “buzz” or getting journalists to talk about an press release author’s content[redacted] provide its service and fulfilled its obligations under the terms of service.If you have any further questions or concerns, please contact me at ###-###-#### or via email at [redacted] .Sincerely,?

July 24, Dear [redacted] -This letter is in response to the complaint made by ** [redacted] on July 15,2014, regarding his failure to receive a $ [redacted] Gift Card.Because of reorganization of job responsibilities, there was oversight in sending out the gift card to ** ***This was discovered in the last few days and Vocus has rectified the situation with several individualsWe are looking into whether ** [redacted] has already received a gift card since this discovery, and if not, we will be providing him the gift card as soon as possible.Regards,

Our PRWeb editorial and support managers spoke with Mr [redacted] on 5/5/to work out a resolution for his issueWe had not received his prior emails but the information he provided to our editorial personnel when he did make contact alerted us to an issue with one of our web forms, and we were ultimately able to locate prior email from him that had gone unreceivedAnd our form is currently being corrected We offered to distribute his original press release, but Mr [redacted] prefers a refund at this time rather than working on publishing the current contentWe are issuing a refund, per our standard processAdditionally, we offered Mr [redacted] free press releases to be used at any time over the next year We believe this issue has been resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I would like to thank MrManzione for replying in this matter We counter MrManzione’s claims as follows: MrManzione states, “ at all times relevant, Vocus make [sic] the software available to [redacted] for its use.” That is not accurate Vocus blocked [redacted] ’s use of the service by changing either the username or password or both This was most likely due to their impending acquisition by GTCR MrManzione also states: “It was [redacted] ’s failure to obtain the username and password from previous staff members the [sic] prevented them from logging into the platform.” That is also inaccurate, as previously stated, Vocus blocked [redacted] ’s use of the service by changing either the username or password or both MrManzione goes on to state: “Vocus tried multiple times to reach out to [redacted] to discuss their subscription, but [redacted] did not respond.” We dispute that claim We request proof of those attempts to reach us Please show us proof of answered phone calls along with recordings, emails and snail mail correspondence Material changes to our contractually agreed upon service were made to the login system, and/or our login credentials, at some time during the negotiation process which resulted in Vocus’s breach of the contract to make the service available to [redacted] Internet Mr Manzione, I hope you understand that this is not personal at all We know that Vocus was acquired by GTCR on April 14, for approximately $ million dollars We also know that the Chief Executive of Vocus, Rick [redacted] was relieved of his duties and replaced as a result of the acquisition Vocus also reported a loss of four cents per share in Qof Additionally, as a result of the acquisition, there were substantial layoffs of Vocus personnel after the acquisition was completed, as evidence, please refer to http://www.bizjournals.com/washington/blog/techflash/2014/07/layoffs-hit-vocus-a... The only reason I bring attention to these matters is because we have also been through an acquisition and merger ourselves with a different company we owned a number of years ago The first thing we’d like to stress is that these acquisition discussions can last from to months before the actual acquisition takes place Since the acquisition took place in April of 2014, it is safe to say that the negotiations began sometime early in 2013, which is about the same time we subscribed to Vocus’s service Secondly, when a company is negotiating an acquisition or merger, the employees of the acquired company become preoccupied with wondering about their future rather than paying attention to the present day tasks at hand Will they still have a job? Will their pay go down? Will they have to move? Will they have a new boss? What will this new company be like? Will I still want to work here? Should I begin to look for employment elsewhere? These are just a few of the things that go through the minds of the employees during acquisition negotiations And, as we can see from the article link above, they are/were rightly concerned, because many of them were laid off To summarize, Rick [redacted] is selling his company and wants top dollar and yet the Qearnings are coming in at a loss of cents per share, which I’m sure put a tremendous strain on Mr [redacted] and that strain, along with all the other unknowns faced by the employees, must have created quite a chaotic atmosphere at Vocus It is very easy to see how we got lost in the shuffle with all this discord going on at Vocus during the end of and the beginning of We’re not blaming anyone, we know these things happen We attempted to work this out with you directly and not involve any third party Unfortunately, the staff at Vocus chose to not take the high road, which, in itself, is an extension of the basic issue to begin with We understand what a tumultuous time it must have been at Vocus for the six or more months prior to the completion of the acquisition and we understand that’s why the ball got dropped on us I thank you for your time and understanding in this matter Sincerely, [redacted]

Roman",serif">While [redacted] made various requests during its subscription term, Vocus routinely addressed those concerns While the service may not have met [redacted] ’ very specific desires, the service functioned as intended and warranted Vocus specifically disclaims any warranties of fitness for a customer’s specific purpose, and it does not guarantee results per the subscription agreement terms Additionally, [redacted] received a substantial discount when it signed up for the service Vocus has not breached any of the terms of the subscription agreement Without an uncured material breach, a customer would not receive a pro-rated refund of monies paidVocus has been responsive to [redacted] ’ needs, but there was no breach of the terms of the subscription agreement Vocus provided the service adequately throughout the subscription term [redacted] may not have gotten its desired results in the marketplace, but Vocus believes it provided the service as it was required to do and does not believe any contract breach has occurred Therefore, it would not refund the amount requestedThis information has already been provided to the Maryland Attorney General in response to [redacted] ' concerns

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