Voeller Properties LLC

5/16/ [redacted] Revdex.com Complaint ID: [redacted] ( [redacted] ) As time has progressed, communication with this tenant has become increasingly difficult and since they have given notice to move before their lease expiration, it has become even more difficultThere is a discrepancy in the lease in that the end date is months after they moved in but the lease states it is for a period of monthsThis is simply an oversight as the standard lease is generally monthsWe certainly discussed the lease period when we signed itLegal precedent would defer to the expiration date in a contract as opposed to the number of monthsAt the least it required communicating the issue as opposed to simply notifying us they were movingAt this point if they move they are in violation of their lease and this complaint is more an attempt to discredit our business if further litigation should occur despite the fact we have not indicated we intend to hold them liable for the remaining monthsTo the matter at handOn Sunday May 7th at 9:pm the tenant texted they had just returned and the carpet was soaked .I asked him to turn off the main valve to the house (a simple function) when they were not using water and we would look at it in the morningHe responded “ok” and I could only assume he was successfulOn May 8th I arrived at the duplex at approx9”AMAfter turning on the valve, I determined there was no active leak by observing the water meterAfter ruling out other possibilities, I attached a hose to the faucet outside and turned it onThe faucet was indeed brokenI was unaware at the time that by the time I turned on the faucet, observed the meter, went inside where I could hear water running and went back outside and turned it off several gallons of water had leaked into the cavity where the hose bib is locatedA little backgroundWhen the tenant moved in almost a year ago, the hose bib was already crackedThis can happen when a hose is left hooked up at below freezing temperaturesWe had not had time to repair it prior to their move in so I asked them not to use it until it had been repaired and that it was on my repairman’s worklistThey were fine with thatNote that it does not leak unless in useI assumed it had been repairedOur repairman does not report to us on every repairHe does maintenance for other landlords, as well as large and small projects, and has proven himself to be reliableIt would be an unnecessary burden to report on each repairIf on the off chance a repair is not made in a reasonable amount of time, a tenant should communicate that to usThey did not so it was a reasonable assumption that it had been repairedThis is not a repair that could be made without their knowledge as access to the hose bib is in the living roomIt is possible when he called them to schedule the repair they opted not to have him do it to avoid the inconvenience if they were not going to use it anywayMy repairman does not recallIt’s also possible he overlooked it on his repair listIt’s even possible I neglected to put it on his listThe tenant may have not given it another thought if they never used the outside faucetThere are many possibilities as to why it had not been repaired, but the one that is not possible is we simply chose not to fix it and it has been leaking the entire timeAt this point I sent the tenant the following text: “Outside faucet is crackedWill only leak when being usedMy guess is you used it before you left and it leaked onto the floor over the next day or soI have turned the water back onDo you have a fan to put on it? If not we’ll bring one in laterI don’t have my wet vac but I don’t think there’s enough water to suck up anyway.” Keep in mind at this point I was under the assumption it had been repaired and was not accusing them of using it when they shouldn’t have, merely providing an explanation of what may have happened and why it was not wet before they leftMy goal was to inform them there was not an active leakIf anything, I believed they may have left a hose on during freezing temperatures and it had broken again but in the interest of not being confrontational, I left that outThey sent a defensive text stating they had not used it and that he knew not to use it and that the “damn kids on the street must have turned the water back on again.” I informed them I had removed the handle so the water could not be turned on (at least without a tool of some kind)I would suggest they took my text in an accusatory manner because they know they are in violation of their leaseAt this point it becomes more convoluted as they had returned home and the water from when I had turned on the faucet had leaked onto the carpet and they began texting my wife as well which she forwarded to me etcI sent a text explaining where the additional water came fromHis wife called and I explained there wasn’t an active leak, and where the additional water came fromThere was no reasoning with themThey insisted there was more water coming inMy son did go over there Monday mid afternoon with a wet vac and remove as much of the water as possible as would be the next appropriate course of actionIt is true we have not repaired the faucet but we have reasonably disabled it so as to prevent it from being turned on and leaking any moreSince they had not needed it in almost a year, and it had not leaked that entire time, it seemed reasonable they would not need it before May 31, the day they intended to vacateIt seemed logical to make the repair when they are no longer living thereMy son also pulled back the carpet and placed our fan so as to help dry it outHe also used one of their fansHe also placed a dehumidifier in the roomOver the next several days we did not receive any information from them that would have been helpful in making sure the carpet was getting dried out properlyThey did claim there was black mold but there wasn’t and isn’tIt has become the go to for people trying to make a claim which can’t be substantiatedOver the next several days we repositioned the fans, and monitored the dehumidifierOn Thursday May I put an ozone generator in the room for several hoursIt neutralizes odors and kills moldAs a precaution, I also sprayed a mold killer on all areas under the carpetOn Saturday, my wife picked up the fan and dehumidifier and rolled back the carpetShe reported it was dry and there was no odorKeep in mind all this took place before we received the letter from Revdex.com on Monday May 15thIt should also be noted they filed their complaint on May 8th, less than hours after informing us of the leak and before we had a chance to complete any of the work I have outlinedI will again point out at no time did they communicate with us through the week in any manner that would have been helpful outside of acknowledging our texts when we would inform them we were coming into their unitIn addition to the complaint to Revdex.com, they also filed a complaint with the cityIt yielded the following infractions1) Damaged screen 2) The damaged outside faucet 3) A leak at one of the toilet shut offs (which we were unaware of) Either it is so small it is not even leaving a drop on the floor, or it is yet another example of the tenant not informing us of a maintenance need4) dripping tub faucetThis is something I noticed while there one dayNot something they ever brought to our attentionWhen our repairman went there to repair it he was unable to remove the cartridgeHe believed if he pulled on it any harder he was in danger of breaking the valveIf that happened we would have to turn the water off to the whole unit and it could become a lengthy repairHe replaced the damaged tub faucet handle and informed the tenant of the situation with the cartridge and valveWhile there he also noticed a toilet that would run briefly on occasionHe replaced the flapper but it did not fix the problemWe discussed the tub and toilet several days later and decided he should repair the toilet by replacing another part He would also inform the tenant we would fix the tub after they moved out as the leak was not significant and didn’t seem to bother them enough to have reported it in the first placeAs you can see, the infractions noted by the city on an inspection of the entire unit were minorThe fact they are minor is further evidenced by the city’s reinspection not scheduled until June This inspection took place on May 10th and the carpet was already in such condition as they did not note itThey also did not report any black mold as the tenant claimedAny maintenance not completed was either because it was not communicated to us or there was good reason why it had not been completedMy repairman and I have many texts showing contact and repairs made at this unitI could provide other examples if needed demonstrating this tenants lack of communication or unreasonable nature such as the time they complained our repairman was in their unit working without previously informing them (something he would never do) when in fact he was only parked in their driveway working on the unit next doorI hope this is satisfactory [redacted]

They came by last night and the carpet was soaked. They ran the shop vac and this morning the carpet has black stains and smells of mold. The wood under the carpet has black mold on it

5/16/*** *** *** *** Revdex.com Complaint ID: *** (***) As time has
progressed, communication with this tenant has become increasingly difficult and since they have given notice to move before their lease expiration, it has become even more difficultThere is a discrepancy in the lease in that the end date is months after they moved in but the lease states it is for a period of monthsThis is simply an oversight as the standard lease is generally monthsWe certainly discussed the lease period when we signed itLegal precedent would defer to the expiration date in a contract as opposed to the number of monthsAt the least it required communicating the issue as opposed to simply notifying us they were movingAt this point if they move they are in violation of their lease and this complaint is more an attempt to discredit our business if further litigation should occur despite the fact we have not indicated we intend to hold them liable for the remaining months To the matter at hand On Sunday May 7th at 9:pm the tenant texted they had just returned and the carpet was soaked….I asked him to turn off the main valve to the house (a simple function) when they were not using water and we would look at it in the morningHe responded “ok” and I could only assume he was successfulOn May 8th I arrived at the duplex at approx9”AMAfter turning on the valve, I determined there was no active leak by observing the water meterAfter ruling out other possibilities, I attached a hose to the faucet outside and turned it onThe faucet was indeed brokenI was unaware at the time that by the time I turned on the faucet, observed the meter, went inside where I could hear water running and went back outside and turned it off several gallons of water had leaked into the cavity where the hose bib is located A little background When the tenant moved in almost a year ago, the hose bib was already crackedThis can happen when a hose is left hooked up at below freezing temperaturesWe had not had time to repair it prior to their move in so I asked them not to use it until it had been repaired and that it was on my repairman’s worklistThey were fine with thatNote that it does not leak unless in useI assumed it had been repairedOur repairman does not report to us on every repairHe does maintenance for other landlords, as well as large and small projects, and has proven himself to be reliableIt would be an unnecessary burden to report on each repairIf on the off chance a repair is not made in a reasonable amount of time, a tenant should communicate that to usThey did not so it was a reasonable assumption that it had been repairedThis is not a repair that could be made without their knowledge as access to the hose bib is in the living roomIt is possible when he called them to schedule the repair they opted not to have him do it to avoid the inconvenience if they were not going to use it anywayMy repairman does not recallIt’s also possible he overlooked it on his repair listIt’s even possible I neglected to put it on his listThe tenant may have not given it another thought if they never used the outside faucetThere are many possibilities as to why it had not been repaired, but the one that is not possible is we simply chose not to fix it and it has been leaking the entire time At this point I sent the tenant the following text: “Outside faucet is crackedWill only leak when being usedMy guess is you used it before you left and it leaked onto the floor over the next day or soI have turned the water back onDo you have a fan to put on it? If not we’ll bring one in laterI don’t have my wet vac but I don’t think there’s enough water to suck up anyway.” Keep in mind at this point I was under the assumption it had been repaired and was not accusing them of using it when they shouldn’t have, merely providing an explanation of what may have happened and why it was not wet before they leftMy goal was to inform them there was not an active leakIf anything, I believed they may have left a hose on during freezing temperatures and it had broken again but in the interest of not being confrontational, I left that outThey sent a defensive text stating they had not used it and that he knew not to use it and that the “damn kids on the street must have turned the water back on again.” I informed them I had removed the handle so the water could not be turned on (at least without a tool of some kind)I would suggest they took my text in an accusatory manner because they know they are in violation of their lease At this point it becomes more convoluted as they had returned home and the water from when I had turned on the faucet had leaked onto the carpet and they began texting my wife as well which she forwarded to me etcI sent a text explaining where the additional water came fromHis wife called and I explained there wasn’t an active leak, and where the additional water came fromThere was no reasoning with themThey insisted there was more water coming in My son did go over there Monday mid afternoon with a wet vac and remove as much of the water as possible as would be the next appropriate course of actionIt is true we have not repaired the faucet but we have reasonably disabled it so as to prevent it from being turned on and leaking any moreSince they had not needed it in almost a year, and it had not leaked that entire time, it seemed reasonable they would not need it before May 31, the day they intended to vacateIt seemed logical to make the repair when they are no longer living thereMy son also pulled back the carpet and placed our fan so as to help dry it outHe also used one of their fansHe also placed a dehumidifier in the roomOver the next several days we did not receive any information from them that would have been helpful in making sure the carpet was getting dried out properlyThey did claim there was black mold but there wasn’t and isn’tIt has become the go to for people trying to make a claim which can’t be substantiatedOver the next several days we repositioned the fans, and monitored the dehumidifierOn Thursday May I put an ozone generator in the room for several hoursIt neutralizes odors and kills moldAs a precaution, I also sprayed a mold killer on all areas under the carpetOn Saturday, my wife picked up the fan and dehumidifier and rolled back the carpetShe reported it was dry and there was no odorKeep in mind all this took place before we received the letter from Revdex.com on Monday May 15thIt should also be noted they filed their complaint on May 8th, less than hours after informing us of the leak and before we had a chance to complete any of the work I have outlinedI will again point out at no time did they communicate with us through the week in any manner that would have been helpful outside of acknowledging our texts when we would inform them we were coming into their unit In addition to the complaint to Revdex.com, they also filed a complaint with the cityIt yielded the following infractions1) Damaged screen 2) The damaged outside faucet 3) A leak at one of the toilet shut offs (which we were unaware of) Either it is so small it is not even leaving a drop on the floor, or it is yet another example of the tenant not informing us of a maintenance need4) dripping tub faucetThis is something I noticed while there one dayNot something they ever brought to our attentionWhen our repairman went there to repair it he was unable to remove the cartridgeHe believed if he pulled on it any harder he was in danger of breaking the valveIf that happened we would have to turn the water off to the whole unit and it could become a lengthy repairHe replaced the damaged tub faucet handle and informed the tenant of the situation with the cartridge and valveWhile there he also noticed a toilet that would run briefly on occasionHe replaced the flapper but it did not fix the problemWe discussed the tub and toilet several days later and decided he should repair the toilet by replacing another part. He would also inform the tenant we would fix the tub after they moved out as the leak was not significant and didn’t seem to bother them enough to have reported it in the first place As you can see, the infractions noted by the city on an inspection of the entire unit were minorThe fact they are minor is further evidenced by the city’s reinspection not scheduled until June This inspection took place on May 10th and the carpet was already in such condition as they did not note itThey also did not report any black mold as the tenant claimedAny maintenance not completed was either because it was not communicated to us or there was good reason why it had not been completedMy repairman and I have many texts showing contact and repairs made at this unit I could provide other examples if needed demonstrating this tenants lack of communication or unreasonable nature such as the time they complained our repairman was in their unit working without previously informing them (something he would never do) when in fact he was only parked in their driveway working on the unit next door I hope this is satisfactory *** ***

They came by last night and the carpet was soaked.? They ran the shop vac and this morning the carpet has black stains and smells of mold.? The wood under the carpet has black mold on it.?

5/16/17 [redacted] Revdex.com Complaint ID: [redacted] ([redacted])   As time has...

progressed, communication with this tenant has become increasingly difficult and since they have given notice to move before their lease expiration, it has become even more difficult. There is a discrepancy in the lease in that the end date is 14 months after they moved in but the lease states it is for a period of 12 months. This is simply an oversight as the standard lease is generally 12 months. We certainly discussed the lease period when we signed it. Legal precedent would defer to the expiration date in a contract as opposed to the number of months. At the least it required communicating the issue as opposed to simply notifying us they were moving. At this point if they move they are in violation of their lease and this complaint is more an attempt to discredit our business if further litigation should occur despite the fact we have not indicated we intend to hold them liable for the remaining 2 months. To the matter at hand. On Sunday May 7th at 9:48 pm the tenant texted they had just returned and the carpet was soaked….I asked him to turn off the main valve to the house (a simple function) when they were not using water and we would look at it in the morning. He responded “ok” and I could only assume he was successful. On May 8th I arrived at the duplex at approx. 9”00 AM. After turning on the valve, I determined there was no active leak by observing the water meter. After ruling out other possibilities, I attached a hose to the faucet outside and turned it on. The faucet was indeed broken. I was unaware at the time that by the time I turned on the faucet, observed the meter, went inside where I could hear water running and went back outside and turned it off several gallons of water had leaked into the cavity where the hose bib is located. A little background. When the tenant moved in almost a year ago, the hose bib was already cracked. This can happen when a hose is left hooked up at below freezing temperatures. We had not had time to repair it prior to their move in so I asked them not to use it until it had been repaired and that it was on my repairman’s worklist. They were fine with that. Note that it does not leak unless in use. I assumed it had been repaired. Our repairman does not report to us on every repair. He does maintenance for other landlords, as well as large and small projects, and has proven himself to be reliable. It would be an unnecessary burden to report on each repair. If on the off chance a repair is not made in a reasonable amount of time, a tenant should communicate that to us. They did not so it was a reasonable assumption that it had been repaired. This is not a repair that could be made without their knowledge as access to the hose bib is in the living room. It is possible when he called them to schedule the repair they opted not to have him do it to avoid the inconvenience if they were not going to use it anyway. My repairman does not recall. It’s also possible he overlooked it on his repair list. It’s even possible I neglected to put it on his list. The tenant may have not given it another thought if they never used the outside faucet. There are many possibilities as to why it had not been repaired, but the one that is not possible is we simply chose not to fix it and it has been leaking the entire time. At this point I sent the tenant the following text: “Outside faucet is cracked. Will only leak when being used. My guess is you used it before you left and it leaked onto the floor over the next day or so. I have turned the water back on. Do you have a fan to put on it? If not we’ll bring one in later. I don’t have my wet vac but I don’t think there’s enough water to suck up anyway.” Keep in mind at this point I was under the assumption it had been repaired and was not accusing them of using it when they shouldn’t have, merely providing an explanation of what may have happened and why it was not wet before they left. My goal was to inform them there was not an active leak. If anything, I believed they may have left a hose on during freezing temperatures and it had broken again but in the interest of not being confrontational, I left that out. They sent a defensive text stating they had not used it and that he knew not to use it and that the “damn kids on the street must have turned the water back on again.”  I informed them I had removed the handle so the water could not be turned on (at least without a tool of some kind). I would suggest they took my text in an accusatory manner because they know they are in violation of their lease. At this point it becomes more convoluted as they had returned home and the water from when I had turned on the faucet had leaked onto the carpet and they began texting my wife as well which she forwarded to me etc. I sent a text explaining where the additional water came from. His wife called and I explained there wasn’t an active leak, and where the additional water came from. There was no reasoning with them. They insisted there was more water coming in. My son did go over there Monday mid afternoon with a wet vac and remove as much of the water as possible as would be the next appropriate course of action. It is true we have not repaired the faucet but we have reasonably disabled it so as to prevent it from being turned on and leaking any more. Since they had not needed it in almost a year, and it had not leaked that entire time, it seemed reasonable they would not need it before May 31, the day they intended to vacate. It seemed logical to make the repair when they are no longer living there. My son also pulled back the carpet and placed our fan so as to help dry it out. He also used one of their fans. He also placed a dehumidifier in the room. Over the next several days we did not receive any information from them that would have been helpful in making sure the carpet was getting dried out properly. They did claim there was black mold but there wasn’t and isn’t. It has become the go to for people trying to make a claim which can’t be substantiated. Over the next several days we repositioned the fans, and monitored the dehumidifier. On Thursday May 11 I put an ozone generator in the room for several hours. It neutralizes odors and kills mold. As a precaution, I also sprayed a mold killer on all areas under the carpet. On Saturday, my wife picked up the fan and dehumidifier and rolled back the carpet. She reported it was dry and there was no odor. Keep in mind all this took place before we received the letter from Revdex.com on Monday May 15th. It should also be noted they filed their complaint on May 8th, less than 24 hours after informing us of the leak and before we had a chance to complete any of the work I have outlined. I will again point out at no time did they communicate with us through the week in any manner that would have been helpful outside of acknowledging our texts when we would inform them we were coming into their unit. In addition to the complaint to Revdex.com, they also filed a complaint with the city. It yielded the following infractions. 1) Damaged screen 2) The damaged outside faucet 3) A leak at one of the toilet shut offs (which we were unaware of) Either it is so small it is not even leaving a drop on the floor, or it is yet another example of the tenant not informing us of a maintenance need. 4) dripping tub faucet. This is something I noticed while there one day. Not something they ever brought to our attention. When our repairman went there to repair it he was unable to remove the cartridge. He believed if he pulled on it any harder he was in danger of breaking the valve. If that happened we would have to turn the water off to the whole unit and it could become a lengthy repair. He replaced the damaged tub faucet handle and informed the tenant of the situation with the cartridge and valve. While there he also noticed a toilet that would run briefly on occasion. He replaced the flapper but it did not fix the problem. We discussed the tub and toilet several days later and decided he should repair the toilet by replacing another part.  He would also inform the tenant we would fix the tub after they moved out as the leak was not significant and didn’t seem to bother them enough to have reported it in the first place. As you can see, the infractions noted by the city on an inspection of the entire unit were minor. The fact they are minor is further evidenced by the city’s reinspection not scheduled until June 1. This inspection took place on May 10th and the carpet was already in such condition as they did not note it. They also did not report any black mold as the tenant claimed. Any maintenance not completed was either because it was not communicated to us or there was good reason why it had not been completed. My repairman and I have many texts showing contact and repairs made at this unit. I could provide other examples if needed demonstrating this tenants lack of communication or unreasonable nature such as the time they complained our repairman was in their unit working without previously informing them (something he would never do) when in fact he was only parked in their driveway working on the unit next door. I hope this is satisfactory. [redacted]