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Vogue Hair Design

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Vogue Hair Design Reviews (2)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI do not agree with *** *** response and feel the unprofessionalism aspect for such a service was unaddressed, however, I will accept the pending as promised resolutionAs *** *** states she will reimburse me all $*** *** has my phone number to let me know when the payment is available to be picked up at the salon within days of receiving this noticeIf she does not have a way to reach me anymore, I would like to be informed. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Statement/response[redacted] got on [redacted]o find a deal for highlights. She came across my campaign, called and left a voicemail. After playing phone tag I eventually sent her a text message. I always call people but but when I'm at home with my little one or its hard too get ahold of clients, I will...

send them a text message. A lot of my clients prefer texting because they are working during the time I'm able to call back. The number on my [redacted] campaign is my personal cell phone number. At Vogue, the salon I work at, we do not have a salon phone because we are booth rent only. Our clients contact us by personal phone. When [redacted] came in she was extremely unsure of what she wanted. She had her hair ombréd but it was dark enough on the top. She was scared too go too dark so I suggested too go a shade darker than her natural hair. So we finally decided on that. With new clients coming in, we DO NOT know what their hair will do. We do not work magic. All we can do is go off of what they tell us. She told me that she pulls red. So I put a neutral ash brown level 7 if I remember correctly. Which in most situations completely covers red. Since she couldn't figure out what she wanted and we went only ONE shade darker than her natural, there won't be much of a change. Which I explained too her. When we where all finished she said she liked it! And yes our lighting in our salon is absolutely terrible and makes all hair look gold! We have told our salon owner numerous times. When a client leaves and tells me she likes her hair, I beleive them. So she calls and tells me she needs it "fixed" the day before she leaves for vacation. Unfortunately since I only work two days a week and I'm home with my little one, there isn't much I can do with a day's notice. I can not take my son too work. All hair stylists do not "fix hair" if our client leave the salon happy. I told her when she got back that I would be more than happy too do a different color for her. But I do not give out free services when she was completely happy with it at the salon. When she got back, she tried too get ahold of me once again, a day before she loves again! The day I wasn't working when I told her I only work Wednesday's and Saturdays. When you work booth rent, we go by appointment only. We are not a walk-in salon and we also do not share clients. I told her I could set something up for another day but she couldn't understand that. The only thing she could do with one day's notice is too try another salon. I'm not aloud too work days that I do not pay for. And yet I would still set up an appointment with her if she gave me more than a day's notice! I did my absolute best in trying too help her understand "hair". I have never came across a client like this. I have never had any complaint like this. Ever! I would love too pay [redacted] in full! Thank you.

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Address: 4353 Dressler Rd NW, Canton, Ohio, United States, 44718

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