I am responding to complaint ID [redacted] Living in a Homeowners Association can be difficult for someThe street light repairs in this community have always been a challengeThe Association owns the lights and therefore is often waiting for a third party to respond to a maintenance request that we have issuedEach time that an owner within the community reports a light out to us we do call in a maintenance requestMost of the time the maintenance company can get there fairly quickly, but unfortunately this is not always the caseSome repairs do take time and like any aspect of a persons life we have to wait our turnStreet lights everywhere do go out from time to time and need to be repaired and replacedWe are sorry if it takes more time than one may like, but when we are called about a problem we moved as quick as we can to get it resolvedThank you, Sincerely, Ardsley Management Corporation Kevin S [redacted] , President ks [redacted] @ardsleymgmt.com 317-253-
My wife and I recently tried to pay our homeowners fees online on Ardsley's website, and while it looked like it had gone through, apparently the payment did not post Instead of calling us, or trying to make ANY personal contact for non-payment, our account was sent to a debt collection law firm This is just a bad way to do business!
All exterior changes to
the home require an
Architectural Request form to be filled out and sent to the management company
The approval committee or Board of Directors must approve all exterior changes
to the homeWhether the owner of the property was aware that there would be a
change or not they are still the responsible partySending the violation
notice is part of the process when the proper approvals are not received
Prior to receiving this complaint the homeowner had
spoken to the property manager regarding the situation
Sincerely,
Ardsley Management Corporation
*** *** President
***@ardsleymgmt.com
The Board of Directors of [redacted] HOA had to make some very difficult decisions this Summer. Since the...
delinquencies in assessment payments have risen this year the budget is spread incredibly thin. Because there is less money some reductions had to be made. [redacted] does not just have a pool. [redacted] has an entire water park equipped with a pool, kiddy pool. splash pad and waterslide that is larger than most that you see in a city pool. The pool is not being closed for the Summer, but the hours needed to be reduced to accommodate budget shortfalls. I understand that the decision is not a popular one and we and the Board wish it was not necessary.
The only way that the hours could be extended is if the delinquencies are paid.
Sincerely.
Ardsley Management Corporation
[redacted], President
317-253-1401
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My wife and I recently tried to pay our homeowners fees online on Ardsley's website, and while it looked like it had gone through, apparently the payment did not post. Instead of calling us, or trying to make ANY personal contact for non-payment, our account was sent to a debt collection law firm. This is just a bad way to do business!
to complaint ID [redacted]. Living in a Homeowners Association can be difficult for some. The street light repairs in this community have always been a challenge. The Association owns the lights and therefore is often waiting for a third party to respond to a maintenance request that we have issued. Each time that an owner within the community reports a light out to us we do call in a maintenance request. Most of the time the maintenance company can get there fairly quickly, but unfortunately this is not always the case. Some repairs do take time and like any aspect of a persons life we have to wait our turn. Street lights everywhere do go out from time to time and need to be repaired and replaced. We are sorry if it takes more time than one may like, but when we are called about a problem we moved as quick as we can to get it resolved. Thank you, Sincerely, Ardsley Management Corporation Kevin S[redacted], President ks[redacted]@ardsleymgmt.com 317-253-1401
I am responding to complaint ID [redacted] Living in a Homeowners Association can be difficult for someThe street light repairs in this community have always been a challengeThe Association owns the lights and therefore is often waiting for a third party to respond to a maintenance request that we have issuedEach time that an owner within the community reports a light out to us we do call in a maintenance requestMost of the time the maintenance company can get there fairly quickly, but unfortunately this is not always the caseSome repairs do take time and like any aspect of a persons life we have to wait our turnStreet lights everywhere do go out from time to time and need to be repaired and replacedWe are sorry if it takes more time than one may like, but when we are called about a problem we moved as quick as we can to get it resolvedThank you, Sincerely, Ardsley Management Corporation Kevin S [redacted] , President ks [redacted] @ardsleymgmt.com 317-253-
My wife and I recently tried to pay our homeowners fees online on Ardsley's website, and while it looked like it had gone through, apparently the payment did not post Instead of calling us, or trying to make ANY personal contact for non-payment, our account was sent to a debt collection law firm This is just a bad way to do business!
All exterior changes to
the home require an
Architectural Request form to be filled out and sent to the management company
The approval committee or Board of Directors must approve all exterior changes
to the homeWhether the owner of the property was aware that there would be a
change or not they are still the responsible partySending the violation
notice is part of the process when the proper approvals are not received
Prior to receiving this complaint the homeowner had
spoken to the property manager regarding the situation
Sincerely,
Ardsley Management Corporation
*** *** President
***@ardsleymgmt.com
Poorly designed website, poor bill payment options and, rude customer service (e.g. not wanting to hear about areas that need improvement, etc.).
The Board of Directors of [redacted] HOA had to make some very difficult decisions this Summer. Since the...
delinquencies in assessment payments have risen this year the budget is spread incredibly thin. Because there is less money some reductions had to be made. [redacted] does not just have a pool. [redacted] has an entire water park equipped with a pool, kiddy pool. splash pad and waterslide that is larger than most that you see in a city pool. The pool is not being closed for the Summer, but the hours needed to be reduced to accommodate budget shortfalls. I understand that the decision is not a popular one and we and the Board wish it was not necessary.
The only way that the hours could be extended is if the delinquencies are paid.
Sincerely.
Ardsley Management Corporation
[redacted], President
317-253-1401
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My wife and I recently tried to pay our homeowners fees online on Ardsley's website, and while it looked like it had gone through, apparently the payment did not post. Instead of calling us, or trying to make ANY personal contact for non-payment, our account was sent to a debt collection law firm. This is just a bad way to do business!
I am responding...
to complaint ID [redacted]. Living in a Homeowners Association can be difficult for some. The street light repairs in this community have always been a challenge. The Association owns the lights and therefore is often waiting for a third party to respond to a maintenance request that we have issued. Each time that an owner within the community reports a light out to us we do call in a maintenance request. Most of the time the maintenance company can get there fairly quickly, but unfortunately this is not always the case. Some repairs do take time and like any aspect of a persons life we have to wait our turn. Street lights everywhere do go out from time to time and need to be repaired and replaced. We are sorry if it takes more time than one may like, but when we are called about a problem we moved as quick as we can to get it resolved. Thank you, Sincerely, Ardsley Management Corporation Kevin S[redacted], President ks[redacted]@ardsleymgmt.com 317-253-1401