Vogue Wigs

We hope that our representative [redacted] *was able to correct this situation and that you are happy with your purchaseThe price quoted to our consumers at the time of your purchase has been confirmed givenWe apologize for any inconvenience and extend an invitation to contact us for any remaining issues or future concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/11/27) */
The item must be returned to us to receive a refund, the refund will reflect our current return policy as stated on the attachment providedAs a return customer, the consumer is aware of the policies and procedures of our companyThe account
will be noted for a full refund as long as the item is returned in the original manufacturer condition sent
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT a returning customer!
This is my first and LAST time ever doing business with this company
I returned their product in the exact same condition that it was sent to me, via USPS on 12/01/The tracking number is:
XXXX XXXX XXXX XXXX XXXX XX
I also sent pictures of their product as instructed; however, I continue to get the run around, further demonstration of their deception in business
I continue to demand a full refund
Final Business Response /* (4000, 9, 2015/12/02) */
We have received the tracking information and photos you have sent over to usThis was also noted in your account, the photos do not indicate any damage so a note of a full refund has been added to the account upon the arrival of the return
Final Consumer Response /* (3000, 11, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not satisfied with their promises
I won't be satisfied until I have received my money/credit back to my credit card
According to the tracking update at usps.com, the item arrived at the Post Office in Sana Ana, CA at 7:42am on December 3,
Therefore, it should be delivered expeditiously, inspection of the product should verify my claims
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is impossible to comply with the vendor's demandIt is not possible to view the content of the box without tearing the "gold stripe" which then makes it impossible to returnThe consumer is caught in a catch-situation and doomed to failure
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have investigated this issue and have taken action on behalf of the Customer. The Customer has been refunded in the full amount paid for this disputed order. Our team will be working to resolve these internal issues as well as any other complaints that may surface. It is our managements personal...

goal to make sure all our customers feel important, respected and comfortable with all of our representatives.

The consumer placed this order on line on their personal PC with an opportunity to review our terms and policies on our site before placing the final order. The consumer did have another opportunity to cancel this order on the final check out page as well, by clicking the link provided below before...

entering any information for shipping and billing.  By placing an order, you agree to our store policies.You can see by Attachment #1 that the consumer continued and completed the order placement.  Once the order was placed, it began to process where the order contact history began with the consumer. You will see by Attachment #2 that all contact and order history has been noted for the consumer records as well as ours. With every order completed, the return form and policy stated on the form goes out with every order which is Attachment #3. Our policy states that the items must be in the original packaging as well as undamaged. We do not make the items, so we are unable to replace any undamaged packaging which is the reason for our strict policy. The return was received on May 5th, 2016 and was inspected. Upon the inspection it was determined that the item did come back without some of the manufacturer packaging. This was noted and saved with Attachments #4 and #5, and by Attachment #2  you can see that the consumer was notified of the issue and was explained the reasoning. Attachment #6 will show that the consumer agreed to all terms and conditions of our policy by signing and printing their name at the bottom of the form. We unfortunately are just the retailer of the item and cannot change the manufacturer packaging to make it easier on the consumer, however we did refund the consumer in full for the item. There was a partial refund to the original store credit used for this item as well as a small refund to the credit card used at the time of purchase.

We hope that our representative [redacted]. was able to correct this situation and that you are happy with your purchase. The price quoted to our consumers at the time of your purchase has been confirmed given. We apologize for any inconvenience and extend an invitation to contact us for any remaining...

issues or future concerns.

The consumer was fully refunded on May 10, 2016 4:18:48 PM. The full refund given was he resolution of the complaint at that time. There is no further action necessary at this time.