Mid-subscription terms changed and charged for international calls
I paid for an annual subscription ending December 26 that includes unlimited calls in the USA and unlimited calls to landlines in 50+ countries.
VOIPLY decided to change the terms in the middle of the subscription and charge $0.06 per minute on international calls that were supposed to be free (included in the subscription).
I called the company, talked to an agent and a supervisor. They acknowledged changing the terms, blaming a change in their costs from international carriers, but only offered an apology.
By the way, I believe they were just lying. The company uses VOIP, so their calls are routed through the internet, not international carriers. It's legitimate to offer service for any price, but not to do so in the middle of the subscription.
VOIPLY decided to change the terms in the middle of the subscription and charge $0.06 per minute on international calls that were supposed to be free (included in the subscription).
I called the company, talked to an agent and a supervisor. They acknowledged changing the terms, blaming a change in their costs from international carriers, but only offered an apology.
By the way, I believe they were just lying. The company uses VOIP, so their calls are routed through the internet, not international carriers. It's legitimate to offer service for any price, but not to do so in the middle of the subscription.