Volaris Airlines

Dear Ms [redacted] We acknowledge receipt of your complaint, we will contact you directly via phone or email to validate your case and reach a resolution Sincerely, Volaris Customer Resolution

Dear Revdex.com representative, We would like to confirm that a Customer Resolution representative contacted Ms [redacted] on February 22nd to validate the situation described in her complaintA flight move with no cost was confirmed in booking # [redacted] and [redacted] to travel from Guadalajara to Los Angeles flight [redacted] on March 12th (this alternative was offered derived from the reschedule of their original return flight)This itinerary was accepted by our customer as settlement to her claimBased on the above, we consider this case closedSincerely, Volaris Customer Resolution

Dear MrsL [redacted] I am writing in reply to Revdex.com case number [redacted] regarding to the experience you had with our customer service in order to use your previous voucher p [redacted] According to the call made today, January we would like to confirm the settlement reached as described below: · A voucher for the amount of $USD for Carlos L*** Kindly confirm this settlement and the name of the passenger by replying to this emailOnce again we offer you an apology for all the inconveniences regarding this matterKind regards, Adrian P [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Dear Ms [redacted] , We acknowledge receipt of your case number XXXXXXXX A Customer Service Representative will contact you at the phone number registered in this complaint in order to validate your case Sincerely yours, Customer Resolution [redacted] com/volaris www.volaris.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Volaris says they are doing all they can since they only can give me $dollars back for my luggage due to me not having my purchase tickets of all the items that were in the luggage, to me that is unfair who would save all the tickets of purchaseI would have never thought they would loose my luggageAnd also they said they would give me $in vouchers I dont agree because I belive I should at least get the amount for three flight tickets (husband, daughter, me) we all flew when the incident happened for which I paid nearly $for ticketsI mean that money they won't loose because I will end up using with their companyIn the worst case I'm the one loosing money because I still need to buy all the stuff in the luggage and we redid the math and the stuff came up to be more then $ I belive I should get all the money I paid for my stuffI don't care for the money what I want is my luggage but they say they don't know where it is in that case then I want the total amount I payed for my stuff Final Consumer Response / [redacted] (4200, 16, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did reach a resolution with the company but I would still like for them to keep looking for my luggage as to the [redacted] airport my luggage was in that location for some time but then after that time it was sent to the [redacted] airport and it is located in that airport they just need to get their company together and look for itAs to them after months they supposedly donate any luggage not claimed or not returned to it's owner I dont want that to happen to mineSo please keep looking for it Final Business Response / [redacted] (4000, 18, 2015/07/27) */ Our Baggage Department has informed to us that the compensation has been received by the customer Therefore we confirm the closure of this case Yours sincerely, Customer Resolution

Dear Ms. [redacted]
We acknowledge receipt of your complaint, we will contact you directly via phone or email to validate your case and reach a resolution.
Sincerely,
Volaris Customer Resolution

Dear Revdex.com representative, We acknowledge receipt of claim number [redacted] under the name of [redacted]. We are validating this case with high priority to confirm a resolution. We will keep you informed on any further developments regarding this matter. Sincerely, VoLaris...

Customer Resolution

Dear Mrs. L[redacted] I am writing in reply to Revdex.com case number [redacted] regarding to the experience you had with our customer service in order to use your previous voucher p[redacted]. According to the call made today, January 04. we would like to confirm the settlement reached as...

described below: · A voucher for the amount of $125 USD for Carlos L[redacted].   Kindly confirm this settlement and the name of the passenger by replying to this email. Once again we offer you an apology for all the inconveniences regarding this matter. Kind regards, Adrian P[redacted]

Initial Business Response /* (1000, 5, 2015/06/08) */
Dear Ms. [redacted],
We acknowledge receipt of your case number XXXXXXXX.
A Customer Service Representative will contact you at the phone number registered in this complaint in order to validate your case.
Sincerely yours,
Customer...

Resolution
[redacted]
[redacted]
[redacted]com/volaris
www.volaris.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Volaris says they are doing all they can since they only can give me $600 dollars back for my luggage due to me not having my purchase tickets of all the items that were in the luggage, to me that is unfair who would save all the tickets of purchase. I would have never thought they would loose my luggage. And also they said they would give me $600 in vouchers I dont agree because I belive I should at least get the amount for three flight tickets (husband, daughter, me) we all flew when the incident happened for which I paid nearly $1000 for tickets. I mean that money they won't loose because I will end up using with their company. In the worst case I'm the one loosing money because I still need to buy all the stuff in the luggage and we redid the math and the stuff came up to be more then $1900.
I belive I should get all the money I paid for my stuff. I don't care for the money what I want is my luggage but they say they don't know where it is in that case then I want the total amount I payed for my stuff.
Final Consumer Response /* (4200, 16, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did reach a resolution with the company but I would still like for them to keep looking for my luggage as to the [redacted] airport my luggage was in that location for some time but then after that time it was sent to the[redacted] airport and it is located in that airport they just need to get their company together and look for it. As to them after months they supposedly donate any luggage not claimed or not returned to it's owner I dont want that to happen to mine. So please keep looking for it.
Final Business Response /* (4000, 18, 2015/07/27) */
Our Baggage Department has informed to us that the compensation has been received by the customer.
Therefore we confirm the closure of this case.
Yours sincerely,
Customer Resolution

Dear Revdex.com representative,  We hereby inform you that we made several attempts to contact the complainant without success, please find attached the email sent with our proposed resolution. As of today, we have not received a response.Based on the above, we consider this case...

closed.  Sincerely, Volaris Customer Resolution

To whom it may correspond,
We hereby inform that we have contacted Ms. [redacted] to validate this situation and provide a resolution. Attached you will find the email sent with the details of our conversation from today.
Sincerely,
Customer Resolution

Dear Revdex.com representative, We would like to confirm that a Customer Resolution representative contacted Ms. [redacted] on February 22nd 2017 to validate the situation described in her complaint. A flight move with no cost was confirmed in booking #[redacted] and [redacted] to travel from Guadalajara...

to Los Angeles flight [redacted] on March 12th 2017 (this alternative was offered derived from the reschedule of their original return flight). This itinerary was accepted by our customer as settlement to her claim. Based on the above, we consider this case closed. Sincerely, Volaris Customer Resolution

To Revdex.com Customer Relations Advocate, We would like to acknowledge receipt of Revdex.com Complaint ID: [redacted] and Revdex.com Complaint ID: [redacted] under the name of [redacted] Our office at Chicago Midway International Airport has forward us these cases, we will contact the customers...

to reach a resolution. Sincerely, [redacted] Especialista de Resolución a Clientes [redacted]viajaVolaris [redacted]/viajaVolaris [redacted]/volaris www.volaris.com [redacted]     ________________________________________________________________________________...⇄ [redacted]