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Volko Supply

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Reviews Volko Supply

Volko Supply Reviews (3)

In June of the customer placed an order with us for two custom wood ventsHe then gave us a phone call to hold on the order while he and his carpenter worked a few things outAt the end of September *** got back to us about placing the orderAt that point the order fell through the cracks
on our endNo excusesWe have refunded the customer their money
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: On June **, 2014 I contacted [redacted] from Volko Supply to create two customized wood vents.

On June **, 2014, [redacted]'s response is as follows:

"On the first vent with the 3 1/4 x 8 1/2 DO, the OAD would be 5 1/4" x 10 1/2". In White Oak, our trimline style vent would be $57.97. On the second vent, if you combined the areas you wind up with a DO of 3 x 23 1/2, which would give you a vent with a OAD of 5 x 25 1/2. In white oak a flush no frame trimline would be $75.36. Shipping on the whole order would be $14. Lead time is about two weeks."

On July **, 2014, I paid Volko Suppy by credit card $147.33 for the items discussed. [redacted] said it would take a couple of weeks and I agreed to wait.

On July *, 2014, I contact Volko to wait on the production due to an issue my carpenter who would install the wood vents had.

On September **, 2014, I send Volko updated measurements to one of the wood vents. And on Sept **, 2014, [redacted] agreed to make them as discussed.

On October **, 2014, I inquire about the wood vents and status of my order. No response is provided.

On November *, I call and leave a voicemail message with Volko to inquire about the wood vents and status of my order. No response is provided.

On November **, I call and ask a receptionist to have [redacted] respond to my email and calls. No response is provided.Desired Settlement: Refund of money paid due to no receipt of product.

Business

Response:

In June of 2014 the customer placed an order with us for two custom wood vents. He then gave us a phone call to hold on the order while he and his carpenter worked a few things out. At the end of September [redacted] got back to us about placing the order. At that point the order fell through the cracks on our end. No excuses. We have refunded the customer their money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: BUILDING MATERIALS

Address: 205 Herricks Road, Garden City Park, New York, United States, 11040

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