Just because the version number has not changed does not mean the MMI system was not updated This is not a warrantable concern and the customer is complaining about a free service The customer has verbally abused the employees at the dealership, cursed and disrespected management after being provided a free service We treated the customer with respect and only asked the same in return We enforce our right to refuse service to this customer based on his actions Please close this case
Revdex.com: I have reviewed the response made by the business in reference to [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.What is written here by the dealership is complete liesI didn't have my car in for service, My daughter told them the Tiguan was too expensive and that I was looking for a truck and was here to see what my car was worth for a trade inWhen my daughter looked over the paper work she told me that I still would owe over 22,dollars after the lease and to purchase the vehicle it would take about years The didn't give me the discounted price just made payments extremely longWe never test drove the TiguanIt was boxed in between other carsI was also told that there were cheaper models but they told since they didn't have one in the lot that they would give me this one for the same priceThat is the only reason I agreed to the dealBut that is not what happenedWhen I called the dealership and told them I was unhappy they told me that I could come in and get a PassatThey didn't tell me I would lose the entire value of the Jetta I used for a trade in It wasn't until I came home and showed the contract to my daughter that she showed my the trade in for the Tiguan was only 33,dollars, I paid almost 2,in taxes on the 36,price they gave meThe dealership told me to register the car before I brought it into the dealership to trade it for the Passat I had to pay for the registrationIt was the night I got the passat and the dealership told me too bad you signed the contract that I had a heart issue passing out and hitting my head I was called by Dan at the dealership yesterday and he told me he would give me a little more toward the down payment but he couldn't do too much because I had called and complained to Volkswagen of North AmericaI felt like I was being blackmailed and punished because I called to complain about what happened Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will not be purchasing a penny after receiving such horrible customer service and child-like responses to my concerns and issues with the business, transactions [redacted]
Customer did have other work performed as well and dealership offer a 10% discount on that work performed Dealership would reimburse customer for their trouble the $deductible minus the discounts already provided at $ Dealership would reimburse the customer $
All customer information has been removed from the dealership data base Nov 6th as requested by the customer in the complaint to the Revdex.com as stated in the last response The e-mail provided was sent Oct 30th The dealership was unaware of the accident at time of sale Once the dealership learned of the accident they complied with demands of the customer to the full extent demanded The customer is now changing the demands and the dealership considers the customer to be unreasonable
Complaint: [redacted] I am rejecting this response because: You said "Just because the version number has not changed does not mean the MMI system was not updated."Then why is this the first time you have said that? Its just another new excuse.I don't care if its free service or if I paid 20k for the updateYour customer service in this situation has been horridExcuse after excuse after excuse.The way you have treated me (a customer) has been much less than respectful so I find it humorous that you keep harping on how I verbally abused themLet alone you say you treated me with respect [redacted] ***You must have some pretty sensitive employees or your using this as an excuseProbably both...Again, this has got to be the lamest excuse of allYou treat a customer like crap and when the customer gets mad then you tell them to go somewhere else? You have not treated me with respectYou have been dismissive, arrogant and completely unhelpful the entire time.Your more interested in checking a box to say you did your job and getting rid of me than actually providing a solution or answerYou have still yet to come up with anything to back up your claim that its up to date.You can refuse service all you wantWhat planet are you from to think I will ever be back?When I buy my next Audi, I will again travel to another dealership.And yes, as you have suggested, I will travel to the next closest dealership for any future warranty needs on this car and any in the future.Do you think id actually trust you guys to change a tire at this point let alone anything more complex? You can provide an answer for thisI cant imagine if something happened that required real troubleshootingAnd I assure you that I am spreading this story everywhere.Audi meets, online forums.You name it, im making sure everyone knows how inept your service department is.The sad thing is, im not the firstAs I looking into this more and more, ive discovered numerous complaints over your service department for similar issues.Right up to being told "Your welcome to go to the next closest dealership".And im not going to close this caseHow many times do I have to tell you I will not accept your excuses...This only furthers the fact that you just don't grasp the overall situation Sincerely, [redacted]
The dealership took extra time and care to duplicate and understand the noise the vehicle makes. It is noise from electrical components in the vehicle. The dealership has sold over of these vehicles with the same noise. The customer is over sensitive and the noises are
extremely faint. Customer signed acceptance and understanding of the rules of the Audi care fine print or not. Every customer understands that when you drive a new vehicle off the lot it becomes a used car and the value drops, it is a risk when you purchase a new car. The customer had a choice to love the vehicle and the very faint noises or trade the vehicle in. The customer knew the value of the trade and made the decision to lose money upon trade. Dealership is not responsible for customers decision. Customer is being unreasonable and not willing to take responsibility for the decision that was made
The value of the damaged
compressor (not just a core) to *** ** *** *** ** *** is $677.00. This is because, had they been able to return the damaged compressor to the distributor, they would have received the full price of the compressor (which was under warranty) they bought plus installation labor. Although not stated VW Boise probably placed a core value at much less. So, with that said, and since they admit some responsibility in this matter, I will reluctantly accept half of the $as a settlement of this dispute. Again, I want to remind everyone that I am not getting anything out of this request. *** a much smaller shop, felt like the right thing to do was to refund me in full for the compressor, So I feel like VW Boise is plenty large enough to at minimum pay for half of the compressor
Customer has been provided documentation to prove MMI system has been update. Repair order is attached please refer to line E clearly states updated system. Customer refused to pay dealership for the update and does not believe the dealership over the internet forums.
Customer has been rude and disrespectful to dealership employees and called the general manager an as hat. Customer did not purchase from the dealership nor has paid the dealership for any repairs. Dealership has exercised the right to refuse service to non customer based on his distrust and dissatisfaction with the dealership. The feeling of not doing business together should be mutual
At this time the dealership would need a little time to investigate the complaint. The complaint is months old. The dealership does not remember being contacted by an attorney. It would be easier to respond in a timely manner if the dealership knew which employee the attorney
or customer spoke with. The only person listed on the complaint is *** *** and she is in sales and would inform the proper personal at the dealership if contacted by an attorney
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have hit the "unsubscribe" button several times and responded to have me removed from emailsI just received emails again from the dealership as per the attachedI get these rather frequently and even emails from the salesperson, *** ***I have called and emailed to get off this constant harassment of emails which seems to go nowhereThe dealership is concerned more about the dollar on sales than making sure customers are satisfied with the results of the saleI did return the vehicle for the agreed buy back amount because they would not give me any more money backThe gentlemen I spoke to on the phone were rude and condescending and I was even called a "B" upon leaving the dealership How can a dealership sell a car that has been in a bad accident and then not stand behind their sale by making sure they customer is satisfied and above all else safe? And because of this constant "harassment" I would like the remainder of the money back that was not covered by the return of the vehicle*** *** Hello Ron and Shellie, We hope you've been well and wanted to reach out one last time to see if we can be of assistanceWhat questions do you still have or have now come up with since putting in your initial inquiry? We understand many might not even be on the same car after a few months of research so how do we help with your current needs? Look forward to hearing from you.Regards, Lost BucketVolkswagen Audi BoiseWest Franklin RdBoise, ID
Regards,
Shellie Lee
Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** * I just checked with *** **, here in Gainesville, to see if Boise Volkswagon sent the check for their part of the compressor. They have not! It has been about weeks since the Boise VW service manager called Lester's to determine what half of the compressor bill was (they agreed to pay half). According to *** they were told the check would be sent the next day? *** ** *** *** *** ***
Complaint: ***
I am rejecting this response because:It doesn't seem reasonable to call me as very sensitive to the noise whether this is or notIt is well discussedd on the web regarding this car audiqI don't understand if there is a noise that Ivan be heard every timeI don't know how you treat your customer that it can be bearableAs you said none of the customers can have the same sensitivity to noise,but if it definitely bothers me and you would do your best to address the issueYet, you have done nothing and tell me to put us with the noise issue and you also stated that it was my decision to purchase the vehicleIf I did hear the noise during the test drive I didn't purchase it because I am overly sensitive with the noiseHowever, I couldn't hear it for the first weeks and started hearing itThat is why I don't think it is normalIf it is it should be noticeable during the test drive and firstweeks of ownershipIt seems like hat you simply do not want to be responsible to provide descent customer care as you simply blaming customer to pinup with the product which doesn't live up to the name valueYou always mentioned that Audi care cannot be refunded because I signed without noticing fune prints or notIt was not explained properly in the beginning by the sales person, how that would be acceptable? Is this the way you do business here in town? I am simply asking the product I have not used at allI don't understand and why that become an issue? Please giv me an answer that I can understandThanks
Complaint: ***I am rejecting this response because:
They did not update it as its still the same version number from before I brought it inThey may have put it on paper, but they did not do it
Sincerely,*** ***
Looks like this was a breakdown in communication Sorry for any inconvenience this may have caused As a goodwill gesture we are would like to split the core costPlease let us know the billing address and we will get a check in the mail.Thanks,Volkswagen Boise
Customer entered our dealership. Customer states when his Jetta was in for service he was given a Tiguan as a loaner vehicle. Customer states he loved the Tiguan and would like to purchase one. Customer states that his payment had to be $or lessDealership purchased
the Tiguan for $39,706.00. Dealership sold vehicle to customer for $36,with 0% interest to accommodate customer demand for a payment of $or less. Customer payment on Tiguan $249.94. Customer agreed to terms, signed the paperwork willingly and thanked us. Customer drove vehicle for days, insured it and registered it in the State of Idaho. Once the vehicle is registered it is no longer a new vehicle, it becomes a used vehicle and the value of the vehicle depreciatesCustomer states he started having back painsCustomer states he went to the doctor and was told maybe the change of seating in the vehicle is causing the pain. Customer returned to dealership to try a different vehicle. Customer test drove a Passat and loved it and wanted to purchase it. Customer wanted to trade his used Tiguan in on the Passat. Customer was given a trade in number on his used TiguanDealership purchased the Passat for $27,Dealership sold the Passat to the customer for $22,at 0% interest. Customers new payment on the Passat $well below the demand of $250.00. Customer agreed to terms, signed the paperwork willingly and thanked usCustomer called back demanded more for trade. Dealership felt bad for customer and agreed to give him an additional $1,for his used Tiguan making his new payment $still well below the demand of $250.00. Customer to come and resign paperwork for the additional $1,500.00. Customer did not come to resign. Customer wants used Tiguan paid off. Dealership will send payment for used Tiguan today leaving the customer with a $payment
Just because the version number has not changed does not mean the MMI system was not updated. This is not a warrantable concern and the customer is complaining about a free service. The customer has verbally abused the employees at the dealership, cursed and disrespected management after being provided a free service. We treated the customer with respect and only asked the same in return. We enforce our right to refuse service to this customer based on his actions. Please close this case.
VW AUDI of Boise would be happy to sell the customer a bumper to bumper warranty. Customer was already offered a bumper to bumper warranty at time of vehicle purchase and declined. Customer purchase a BMW 7 years old dealership provided him with a 3 month 3,000 mile...
powertrain warranty at no charge. Customer has had no out of pocket expense for repairs performed. Customer is unreasonable to think dealership should provide a free bumper to bumper warranty on a 7 year old luxury vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.What is written here by the dealership is complete lies. I didn't have my car in for service, My daughter told them the Tiguan was too expensive and that I was looking for a truck and was here to see what my car was worth for a trade in. When my daughter looked over the paper work she told me that I still would owe over 22,000.00 dollars after the lease and to purchase the vehicle it would take about 9 years. The didn't give me the discounted price just made payments extremely long. We never test drove the Tiguan. It was boxed in between other cars. I was also told that there were cheaper models but they told since they didn't have one in the lot that they would give me this one for the same price. That is the only reason I agreed to the deal. But that is not what happened. When I called the dealership and told them I was unhappy they told me that I could come in and get a Passat. They didn't tell me I would lose the entire value of the Jetta I used for a trade in. It wasn't until I came home and showed the contract to my daughter that she showed my the trade in for the Tiguan was only 33,000.00 dollars, I paid almost 2,000.00 in taxes on the 36,000.00 price they gave me. The dealership told me to register the car before I brought it into the dealership to trade it for the Passat. I had to pay for the registration. It was the night I got the passat and the dealership told me too bad you signed the contract that I had a heart issue passing out and hitting my head. I was called by Dan at the dealership yesterday and he told me he would give me a little more toward the down payment but he couldn't do too much because I had called and complained to Volkswagen of North America. I felt like I was being blackmailed and punished because I called to complain about what happened.
Regards,
[redacted]
Just because the version number has not changed does not mean the MMI system was not updated This is not a warrantable concern and the customer is complaining about a free service The customer has verbally abused the employees at the dealership, cursed and disrespected management after being provided a free service We treated the customer with respect and only asked the same in return We enforce our right to refuse service to this customer based on his actions Please close this case
Revdex.com: I have reviewed the response made by the business in reference to [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.What is written here by the dealership is complete liesI didn't have my car in for service, My daughter told them the Tiguan was too expensive and that I was looking for a truck and was here to see what my car was worth for a trade inWhen my daughter looked over the paper work she told me that I still would owe over 22,dollars after the lease and to purchase the vehicle it would take about years The didn't give me the discounted price just made payments extremely longWe never test drove the TiguanIt was boxed in between other carsI was also told that there were cheaper models but they told since they didn't have one in the lot that they would give me this one for the same priceThat is the only reason I agreed to the dealBut that is not what happenedWhen I called the dealership and told them I was unhappy they told me that I could come in and get a PassatThey didn't tell me I would lose the entire value of the Jetta I used for a trade in It wasn't until I came home and showed the contract to my daughter that she showed my the trade in for the Tiguan was only 33,dollars, I paid almost 2,in taxes on the 36,price they gave meThe dealership told me to register the car before I brought it into the dealership to trade it for the Passat I had to pay for the registrationIt was the night I got the passat and the dealership told me too bad you signed the contract that I had a heart issue passing out and hitting my head I was called by Dan at the dealership yesterday and he told me he would give me a little more toward the down payment but he couldn't do too much because I had called and complained to Volkswagen of North AmericaI felt like I was being blackmailed and punished because I called to complain about what happened Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will not be purchasing a penny after receiving such horrible customer service and child-like responses to my concerns and issues with the business, transactions [redacted]
Customer did have other work performed as well and dealership offer a 10% discount on that work performed Dealership would reimburse customer for their trouble the $deductible minus the discounts already provided at $ Dealership would reimburse the customer $
All customer information has been removed from the dealership data base Nov 6th as requested by the customer in the complaint to the Revdex.com as stated in the last response The e-mail provided was sent Oct 30th The dealership was unaware of the accident at time of sale Once the dealership learned of the accident they complied with demands of the customer to the full extent demanded The customer is now changing the demands and the dealership considers the customer to be unreasonable
Complaint: [redacted] I am rejecting this response because: You said "Just because the version number has not changed does not mean the MMI system was not updated."Then why is this the first time you have said that? Its just another new excuse.I don't care if its free service or if I paid 20k for the updateYour customer service in this situation has been horridExcuse after excuse after excuse.The way you have treated me (a customer) has been much less than respectful so I find it humorous that you keep harping on how I verbally abused themLet alone you say you treated me with respect [redacted] ***You must have some pretty sensitive employees or your using this as an excuseProbably both...Again, this has got to be the lamest excuse of allYou treat a customer like crap and when the customer gets mad then you tell them to go somewhere else? You have not treated me with respectYou have been dismissive, arrogant and completely unhelpful the entire time.Your more interested in checking a box to say you did your job and getting rid of me than actually providing a solution or answerYou have still yet to come up with anything to back up your claim that its up to date.You can refuse service all you wantWhat planet are you from to think I will ever be back?When I buy my next Audi, I will again travel to another dealership.And yes, as you have suggested, I will travel to the next closest dealership for any future warranty needs on this car and any in the future.Do you think id actually trust you guys to change a tire at this point let alone anything more complex? You can provide an answer for thisI cant imagine if something happened that required real troubleshootingAnd I assure you that I am spreading this story everywhere.Audi meets, online forums.You name it, im making sure everyone knows how inept your service department is.The sad thing is, im not the firstAs I looking into this more and more, ive discovered numerous complaints over your service department for similar issues.Right up to being told "Your welcome to go to the next closest dealership".And im not going to close this caseHow many times do I have to tell you I will not accept your excuses...This only furthers the fact that you just don't grasp the overall situation Sincerely, [redacted]
I double checked The check was written and mailed The other shop should have it
The dealership took extra time and care to duplicate and understand the noise the vehicle makes. It is noise from electrical components in the vehicle. The dealership has sold over of these vehicles with the same noise. The customer is over sensitive and the noises are
extremely faint. Customer signed acceptance and understanding of the rules of the Audi care fine print or not. Every customer understands that when you drive a new vehicle off the lot it becomes a used car and the value drops, it is a risk when you purchase a new car. The customer had a choice to love the vehicle and the very faint noises or trade the vehicle in. The customer knew the value of the trade and made the decision to lose money upon trade. Dealership is not responsible for customers decision. Customer is being unreasonable and not willing to take responsibility for the decision that was made
The value of the damaged
compressor (not just a core) to *** ** *** *** ** *** is $677.00. This is because, had they been able to return the damaged compressor to the distributor, they would have received the full price of the compressor (which was under warranty) they bought plus installation labor. Although not stated VW Boise probably placed a core value at much less. So, with that said, and since they admit some responsibility in this matter, I will reluctantly accept half of the $as a settlement of this dispute. Again, I want to remind everyone that I am not getting anything out of this request. *** a much smaller shop, felt like the right thing to do was to refund me in full for the compressor, So I feel like VW Boise is plenty large enough to at minimum pay for half of the compressor
Customer has been provided documentation to prove MMI system has been update. Repair order is attached please refer to line E clearly states updated system. Customer refused to pay dealership for the update and does not believe the dealership over the internet forums.
s hat. Customer did not purchase from the dealership nor has paid the dealership for any repairs. Dealership has exercised the right to refuse service to non customer based on his distrust and dissatisfaction with the dealership. The feeling of not doing business together should be mutual
Customer has been rude and disrespectful to dealership employees and called the general manager an a
At this time the dealership would need a little time to investigate the complaint. The complaint is months old. The dealership does not remember being contacted by an attorney. It would be easier to respond in a timely manner if the dealership knew which employee the attorney
or customer spoke with. The only person listed on the complaint is *** *** and she is in sales and would inform the proper personal at the dealership if contacted by an attorney
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have hit the "unsubscribe" button several times and responded to have me removed from emailsI just received emails again from the dealership as per the attachedI get these rather frequently and even emails from the salesperson, *** ***I have called and emailed to get off this constant harassment of emails which seems to go nowhereThe dealership is concerned more about the dollar on sales than making sure customers are satisfied with the results of the saleI did return the vehicle for the agreed buy back amount because they would not give me any more money backThe gentlemen I spoke to on the phone were rude and condescending and I was even called a "B" upon leaving the dealership How can a dealership sell a car that has been in a bad accident and then not stand behind their sale by making sure they customer is satisfied and above all else safe? And because of this constant "harassment" I would like the remainder of the money back that was not covered by the return of the vehicle*** *** Hello Ron and Shellie, We hope you've been well and wanted to reach out one last time to see if we can be of assistanceWhat questions do you still have or have now come up with since putting in your initial inquiry? We understand many might not even be on the same car after a few months of research so how do we help with your current needs? Look forward to hearing from you.Regards, Lost BucketVolkswagen Audi BoiseWest Franklin RdBoise, ID
Regards,
Shellie Lee
Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** * I just checked with *** **, here in Gainesville, to see if Boise Volkswagon sent the check for their part of the compressor. They have not! It has been about weeks since the Boise VW service manager called Lester's to determine what half of the compressor bill was (they agreed to pay half). According to *** they were told the check would be sent the next day? *** ** *** *** *** ***
Complaint: ***
I am rejecting this response because:It doesn't seem reasonable to call me as very sensitive to the noise whether this is or notIt is well discussedd on the web regarding this car audiqI don't understand if there is a noise that Ivan be heard every timeI don't know how you treat your customer that it can be bearableAs you said none of the customers can have the same sensitivity to noise,but if it definitely bothers me and you would do your best to address the issueYet, you have done nothing and tell me to put us with the noise issue and you also stated that it was my decision to purchase the vehicleIf I did hear the noise during the test drive I didn't purchase it because I am overly sensitive with the noiseHowever, I couldn't hear it for the first weeks and started hearing itThat is why I don't think it is normalIf it is it should be noticeable during the test drive and firstweeks of ownershipIt seems like hat you simply do not want to be responsible to provide descent customer care as you simply blaming customer to pinup with the product which doesn't live up to the name valueYou always mentioned that Audi care cannot be refunded because I signed without noticing fune prints or notIt was not explained properly in the beginning by the sales person, how that would be acceptable? Is this the way you do business here in town? I am simply asking the product I have not used at allI don't understand and why that become an issue? Please giv me an answer that I can understandThanks
Complaint: ***I am rejecting this response because:
They did not update it as its still the same version number from before I brought it inThey may have put it on paper, but they did not do it
Sincerely,*** ***
Looks like this was a breakdown in communication Sorry for any inconvenience this may have caused As a goodwill gesture we are would like to split the core costPlease let us know the billing address and we will get a check in the mail.Thanks,Volkswagen Boise
Customer entered our dealership. Customer states when his Jetta was in for service he was given a Tiguan as a loaner vehicle. Customer states he loved the Tiguan and would like to purchase one. Customer states that his payment had to be $or lessDealership purchased
the Tiguan for $39,706.00. Dealership sold vehicle to customer for $36,with 0% interest to accommodate customer demand for a payment of $or less. Customer payment on Tiguan $249.94. Customer agreed to terms, signed the paperwork willingly and thanked us. Customer drove vehicle for days, insured it and registered it in the State of Idaho. Once the vehicle is registered it is no longer a new vehicle, it becomes a used vehicle and the value of the vehicle depreciatesCustomer states he started having back painsCustomer states he went to the doctor and was told maybe the change of seating in the vehicle is causing the pain. Customer returned to dealership to try a different vehicle. Customer test drove a Passat and loved it and wanted to purchase it. Customer wanted to trade his used Tiguan in on the Passat. Customer was given a trade in number on his used TiguanDealership purchased the Passat for $27,Dealership sold the Passat to the customer for $22,at 0% interest. Customers new payment on the Passat $well below the demand of $250.00. Customer agreed to terms, signed the paperwork willingly and thanked usCustomer called back demanded more for trade. Dealership felt bad for customer and agreed to give him an additional $1,for his used Tiguan making his new payment $still well below the demand of $250.00. Customer to come and resign paperwork for the additional $1,500.00. Customer did not come to resign. Customer wants used Tiguan paid off. Dealership will send payment for used Tiguan today leaving the customer with a $payment
Just because the version number has not changed does not mean the MMI system was not updated. This is not a warrantable concern and the customer is complaining about a free service. The customer has verbally abused the employees at the dealership, cursed and disrespected management after being provided a free service. We treated the customer with respect and only asked the same in return. We enforce our right to refuse service to this customer based on his actions. Please close this case.
VW AUDI of Boise would be happy to sell the customer a bumper to bumper warranty. Customer was already offered a bumper to bumper warranty at time of vehicle purchase and declined. Customer purchase a BMW 7 years old dealership provided him with a 3 month 3,000 mile...
powertrain warranty at no charge. Customer has had no out of pocket expense for repairs performed. Customer is unreasonable to think dealership should provide a free bumper to bumper warranty on a 7 year old luxury vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.What is written here by the dealership is complete lies. I didn't have my car in for service, My daughter told them the Tiguan was too expensive and that I was looking for a truck and was here to see what my car was worth for a trade in. When my daughter looked over the paper work she told me that I still would owe over 22,000.00 dollars after the lease and to purchase the vehicle it would take about 9 years. The didn't give me the discounted price just made payments extremely long. We never test drove the Tiguan. It was boxed in between other cars. I was also told that there were cheaper models but they told since they didn't have one in the lot that they would give me this one for the same price. That is the only reason I agreed to the deal. But that is not what happened. When I called the dealership and told them I was unhappy they told me that I could come in and get a Passat. They didn't tell me I would lose the entire value of the Jetta I used for a trade in. It wasn't until I came home and showed the contract to my daughter that she showed my the trade in for the Tiguan was only 33,000.00 dollars, I paid almost 2,000.00 in taxes on the 36,000.00 price they gave me. The dealership told me to register the car before I brought it into the dealership to trade it for the Passat. I had to pay for the registration. It was the night I got the passat and the dealership told me too bad you signed the contract that I had a heart issue passing out and hitting my head. I was called by Dan at the dealership yesterday and he told me he would give me a little more toward the down payment but he couldn't do too much because I had called and complained to Volkswagen of North America. I felt like I was being blackmailed and punished because I called to complain about what happened.
Regards,
[redacted]