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Volkswagen Kearny Mesa

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Reviews Volkswagen Kearny Mesa

Volkswagen Kearny Mesa Reviews (14)

Revdex.com: I did not notify the dealership of the issue with the door sensor because there wasn't an issue with the door sensor prior to losing power to my door and taking it to the dealership for repair I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, with the exception that I will be moving from CO to [redacted] of March I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The customer came to the dealership on 2/20/complaining lack of power to any of the controls on his doorOur diagnosis required a replacement of the wire harness to the doorThe door sensor, located in the latch assembly, may have been broken but never registered on the dash indicator due to the loss of power to the entire doorThe customer may have never known about the sensor problemWe installed the wire harness and checked the operation of the controls on the doorWe did not notice the sensor problem until after the door was completely assembled and the door was closedWe immediately notified the customerHad the customer notified us of the sensor problem we could have approached the repair differentlyWe were only focused on the power to the door and had no idea of the door sensor problem It has been almost a month since the incident and just received the case from Revdex.comI contacted the customer by phone, but he is in the military and is currently stationed in ColoradoI was going to offer to install the sensor free of labor charge, if the customer purchased the partThe customer does not have any orders to return to the San Diego Area making the repair resolution more difficultWe would entertain the customer having the repair performed in Colorado and with an adjusted offerPay for the entire repair and submit to us the bill for the labor reimbursement

Thank you for your reply to the email regarding my issue with the Volkswagen dealer in Kearny Mesa, CaliforniaThe outcome that I am seeking is for Volkswagen to be held accountable for the design flaw in this
automobileThere are multiple solutions that I would be willing to accept, however, the dealership has been unwilling to provide an acceptable offer thus farVolkswagen did not provide me with the vehicle that I paid for as it was advertised, and now they seem unwilling to work with me concerning a problem of which they were awareThe solution that VW did offer me, which was to rotate my tires for me every miles is a temporizing measure, not a fix, and not proven to prevent the problemThis offer therefore is not a solution and I am not willing to agree to these termsI want VW to offer me a solution that does not cause me to lose money on my current vehicleI would be willing to work out specifics with the VW dealership
I am most appreciative of your assistance in this matter.
Regards,
*** ***, PT, DPT

I tried to used Costco Auto Buying It put me in contact with Kearny Volkswagen as their dealership to use I was contacted by the internet salesman (Steven) at Kearny VW and was told to come to see the Costco pricing Over the course of two days, I was never shown the Costco pricing other than a handwritten price on a piece of paper and told it "was practically Costco pricing"
Before going to the dealership, I noted (and made a screenshot) of their webpage advertising the vehicle as on sale for $20,which was $less than they had written on the sheet for me When I asked why the price difference, I was told I had the wrong car When I showed them the email I had saved from the salesman verifying the VIN, they claimed it was a misunderstanding
After agreeing it was the car, I was asked for my information to start the financing I told them I had my own I was then told I couldn't be sold the car unless I went through their finance department I asked where that information was in the sales information and neither the salesman or the manager (Jeff) could find it for me After waiting twenty minutes while they (stalled) looked for anything related to the buyer having to use VW credit, I left
Later that evening around pm, I received an email from the salesman which stated the manager wanted to earn my business and would therefore sell me the car at the online pricing and I could use my own financing So the next day I went back to Kearny VW with my bank draft
When I got there, the salesman asked for my insurance card and disappeared When he came back minutes later, he had two handwritten worksheets that he placed in front of me The first sheet had the sale price of $20,on it, the second had a $23,price on it He then said, the first sheet is the price if you use VW credit, the second is if you use your own financing
I left the dealership and called my bank to cancel the loan draft
There are a less than honest dealership for the following reasons:
Never showing me the Costco pricing sheet as per their agreement with Costco (even after I asked for it three times)
Inflating the price over the sale price and then telling me I had the wrong car Then forcing my hand to prove I had the right car by their own salesman admission in an email
No disclaimer was listed that you had to use VW financing When asked for it in writing, no one at the dealership could or would show it to me I was just suppose to take their word
No one in management would get involved after I lodged a complaint about what had happened with pricing and financing
Promising to sell the car to me (in an email) at the sale price using my own financing
Having me drive back there after a long day at work to only be met with the same finance game, even though I had the (cash) bank draft in hand They could have called me during the day (I went after pm) to say I had to use their financing
Be wary...even having their promise in print (via email) did not deter them from going back on their word I invite them to dispute this review since I still have EVERY email with what they said and screen shots to dispute the information on having to use VW credit was published at the time
I contacted VW of America, but they stated their policy is to not interfere with individual dealer practices As always, I kept that email also in case they claim they never said that

Revdex.com:
I did not notify the dealership of the issue with the door sensor because there wasn't an issue with the door sensor prior to losing power to my door and taking it to the dealership for repair.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, with the exception that I will be moving from CO to [redacted] of March.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer came to the dealership on 2/20/14 complaining lack of power to any of the controls on his door. Our diagnosis required a replacement of the wire harness to the door. The door sensor, located in the latch assembly, may have been broken but never registered on the dash indicator due to...

the loss of power to the entire door. The customer may have never known about the sensor problem. We installed the wire harness and checked the operation of the controls on the door. We did not notice the sensor problem until after the door was completely assembled and the door was closed. We immediately notified the customer. Had the customer notified us of the sensor problem we could have approached the repair differently. We were only focused on the power to the door and had no idea of the door sensor problem.
It has been almost a month since the incident and just received the case from Revdex.com. I contacted the customer by phone, but he is in the military and is currently stationed in Colorado. I was going to offer to install the sensor free of labor charge, if the customer purchased the part. The customer does not have any orders to return to the San Diego Area making the repair resolution more difficult. We would entertain the customer having the repair performed in Colorado and with an adjusted offer. Pay for the entire repair and submit to us the bill for the labor reimbursement.

Review: On August 29, 2014 I left my car with Kearny Mesa VW (KMVW) to have two keys made, paid for in advance (total, $213.45). Estimated time of completion - less than two weeks. Upon my calls, various representatives at VW were unable to locate my information or my car, and repeatedly said they would call me back. Nearly two months later I got a call that the keys and my car were ready. When I picked up my car in October, KMVW only gave me ONE key (I paid for two). I told them they could send me the key in the mail, which they agreed to do. I have called, emailed, and contacted internet services collectively over 30 times. I have talked to innumerable employees who say "I will resolve this and call you right back" and I do not hear from anyone. I needed the key in order to sell my car. I finally, in December, had another vendor create a key and sold my VW. I am simply requesting a refund for the key I paid for and never received at this point. It is a small sum compared to the extreme frustration, conversion of my car, and utter lack of customer service from KMVW.Desired Settlement: Refund for the key I paid for and never received; damages for losing my car and keeping it in KMVW's possession for an excessive period of time; punitive damages for excessive delay and failure to resolve an issue for which I have spent numerous hours and excessive stress attempting to resolve.

Review: Volkswagen claimed the 2013 Jetta TDI we leased was a clean burning Diesel. It has been determined the vehicle does not meet CA emissions standards and Volkswagen admitted to this. We tried to turn it in and they refused. We cannot sell the vehicle because it doesn't meet CA emission standards.Desired Settlement: We would like to return the vehicle and receive a refund for the $1000.00 down payment, all of our payments to date ($320.57/month will be $11540.52), and the $350.00 early return fee.

Review: When I bought my vehicle the dealer had an advertised price during a sales event, and when I actually financed the car I was told that the sale price was only for lease vehicles, when I got home with the car, I checked their web site to see if I had misread the add, but it was very clear in stating which cars were for leasing and which were for sale, the one I bought was advertised as a for sale vehicle, not for lease, so I called and left a message with no answer for a few months, left a second message with no answer for a few more months, sent an email and same thing no answer, I sent a second email this morning and I am still waiting for a response of any kind after almost a year.Desired Settlement: First, a response with an explanation of why they just ignored my question for the past 11 months. Second, if it was on sale I would like an explanation on why I was not given the sale price, or a refund. Third, if it was not on sale, an explanation on why it was advertised incorrectly.

Review: Thank you for your reply to the email regarding my issue with the Volkswagen dealer in Kearny Mesa, California. The outcome that I am seeking is for Volkswagen to be held accountable for the design flaw in this automobile. There are multiple solutions that I would be willing to accept, however, the dealership has been unwilling to provide an acceptable offer thus far. Volkswagen did not provide me with the vehicle that I paid for as it was advertised, and now they seem unwilling to work with me concerning a problem of which they were aware. Desired Settlement: The solution that VW did offer me, which was to rotate my tires for me every 5000 miles is a temporizing measure, not a fix, and not proven to prevent the problem. This offer therefore is not a solution and I am not willing to agree to these terms. I want VW to offer me a solution that does not cause me to lose money on my current vehicle. I would be willing to work out specifics with the VW dealership.I am most appreciative of your assistance in this matter. Regards, [redacted], PT, DPT

Consumer

Response:

Thank you for your reply to the email regarding my issue with the Volkswagen dealer in Kearny Mesa, California. The outcome that I am seeking is for Volkswagen to be held accountable for the design flaw in this automobile. There are multiple solutions that I would be willing to accept, however, the dealership has been unwilling to provide an acceptable offer thus far. Volkswagen did not provide me with the vehicle that I paid for as it was advertised, and now they seem unwilling to work with me concerning a problem of which they were aware. The solution that VW did offer me, which was to rotate my tires for me every 5000 miles is a temporizing measure, not a fix, and not proven to prevent the problem. This offer therefore is not a solution and I am not willing to agree to these terms. I want VW to offer me a solution that does not cause me to lose money on my current vehicle. I would be willing to work out specifics with the VW dealership.

Review: My husband and I purchased two cars from the dealer. The dealer advised us to add on a car alarm system called KARR and stated that Volkswagen recommends this product, my husband went ahead and added the alarm system to both cars. After a few months the alarms began to malfunction. My husband had to contact Volkswagen's Main office to have the car alarm removed from his car by the dealer, as the dealer would not respond to to his numerous phone calls. My husband received a refund for the removal of the alarm

The car alarm on my car was never removed, for months we have been contacting the dealer and we have been given the run around. We recently moved to Oregon and the dealer has now said that car should be brought to San Diego to remove the alarm or take to Washington State. We contacted the office in Washington State and they said they do not remove alarms and have never heard of the above mentioned dealership.Desired Settlement: Refund the alarm cost and have a dealership in Beaverton or the surrounding area remove the alarm. I can not travel long distances to have the alarm removed as I am pregnant and cannot sit in a car for long periods of time.

Business

Response:

CID#[redacted]

The case that you are referring was resolved on December 30, 2013. The vehicle in question had a lien holder so the Karr Alarm refund check was sent to VW Credit in the amount of $695.00 on Check# [redacted]. We contacted Karr Alarm to have the alarm removed by their nearest location point. The nearest Karr vendor, for the customer, was located in Washington nearly four hours away. The customer received an additional $500 to have the alarm removed at a local dealer in lieu of traveling to Washington. We consider this case resolved and closed at this time.

Review: Volkswagen USA including Volkswagen Keany Mesa advertise 36000 miles free maintenance an all new vehicles. In March 2013 I purchased a "new" VW Tuareg from this dealer. I was told that I will have the first 3 maintenance services done for free and this will cover my cur until 30000 miles. This proved not to be true as the first maintenance service request for my car showed up when I had 5400 miles. That was the car computer which signaled that is time for service. I took the car to the dealer and VW advisers schedule it for service. Because of this now at 26000 miles and after I used all my 3 free scheduled maintenance I wont receive what VW promised. Free maintenance for the first 36000 miles.

Second issue.

At 20000 miles VW recommends changing the engine air filter. Because my car was taken in at 16000 miles at the time VW dealer in Kearny Mesa did not consider that the air filter needs replacement and did not replace it. When I took the car for 26000 service, VW noticed that the air filer is very dirty but did not changes it since VW does not cover it at 30000 miles. This expense felt out of my pocket. And so will the next service.

When I purchased the car none at VW has mentioned that the service maintenance light may come sooner because although the car is "new" it has been used by the dealer for almost a year. This factors into the small detail that my scheduled maintenance started before what VW has intended when they promised free maintenance for the first 36000 and provided 3 free scheduled maintenance's.Desired Settlement: I will like to actually receive what I payed for. Free maintenance for the first 36000 miles.

Review: I first contacted Kearny Mesa Volkswagen by phone to get an estimate for a repair on 7/9/13. Dealerships have repair cost schedules for specific repairs that depend on make, model, trim-line, engine and year. I provided ALL of this information to the dealership during my initial phone call to schedule my appointment. I indicated I had a 2003 VW Passat Wagon GLX, 6-cyl. that had already been diagnosed by [redacted] VW as requiring a heater-core replacement to fix a coolant leak. I opted to use another dealership for the repair as I had also been dissatisfied with [redacted] VW. I spoke on the phone to Edgar who quoted $920 for the heater-core repair to my specific vehicle. Upon arrival at the Kearny Mesa dealership the next day, I re-confirmed with [redacted] (service rep.) the price quote (she now had my vehicle to look at and confirm), who said to me that $920 sounded correct if that was indeed the problem. After my vehicle was inspected, they confirmed that this was the exact repair, but the job would cost me approximately $1,600 - even higher than the [redacted] quote. After a brief argument over their previous quotes for $920, I reluctantly agreed to a discount bringing the repair down to approximately $1,300 - still $400 higher than their original quote. This was issue #1.

Issue #2 - I was told that the repair would take 1 to 1.5 days to complete. The car was brought in early Tuesday, 7/9 and I was promised the repair to be done by early Thursday at the latest. Thursday came and went, I was not offered a loaner or rental, nor was I contacted by the dealership to inform me the repair would not be finished when promised. After calling them on Friday, 7/12, I inquired when the car would be ready and [redacted] promised end of that day - 5 PM - "even if I need to have 2 technicians working on it". I was later called by [redacted] customer service mgr. who then told me "there's no way your car will be ready today".

Issue #3 - most dealerships either offer a loaner or rental for medium and large repair jobs - usually when an owner will be without their car for more than a day. After several phone calls to Kearny Mesa VW, I was told that they don't have enough loaners to do that, but they would give me a loaner on Friday - which was 3.5 days after not having my car to drive. I contacted VW corporate to step in and try to resolve this last week - they have offered nothing so far - not honoring their original quote given to me by 2 different employees; and no compensation for my not having offered me a loaner or rental for over 3 days.

This is the WORST service I have ever received at a dealership. I bought my car new in 2002 and have kept up regular dealer maintenance for 11 years, so I have had much experience with VW - especially their Santa Monica, CA dealership that generally provided good service to me for many years. I feel that in this case I was lied to - both with regard to repair costs and promises for completion of repairs. The loaner issue just added insult to injury. Apparently this company has lost its value for customers from the top-down, since Kearny Mesa is a corporate-owned dealership. Needless to say, I'll never return to them for service.Desired Settlement: I would think that in the interest of integrity and taking responsibility for an employee's repair quote (actually 2 employees), that regardless of error on their part, a mis-quote is the same to a customer as a lie. I would like to be compensated for the difference between the quotes given to me, as well as my being inconvenienced for not having my car returned when promised and not being offered a loaner until over 3 days after I brought my car in for repairs.

Business

Response:

Hi [redacted],

I am responding to the complaint issued by [redacted].

Issue # 1. Mr [redacted] called in for a quote. He spoke to one of our advisors, [redacted] states Mr [redacted] wanted a quote on an 03 Jetta not a Passat. That's why there was a difference in the price. When he arrived at the dealership, [redacted] wrote him up and assumed that [redacted] looked up the price in our system (which he did, wrong car per customer info) and had him sign the Repair Order. The vehicle went into the shop and the technician confirmed the problem and provided an estimate for repairs. [redacted] then called Mr [redacted] and provided him with the correct repair amount. He approved the repair. At that point, Mr [redacted] could have declined the repair. He provided us with the wrong information or [redacted] heard him incorrectly. We will never know for sure what happened during the initial phone quote, but the end result is that he approved the correct amount and we performed the repair.

Issue # 2. It took 2 days to get the part. During that time, the shop became very busy and we did fall behind. I had techs working overtime during the week and I had the tech that was working on Mr [redacted]s car come in on Saturday (his scheduled day off) and finish the car. It was quite a big job and its not a job that can be rushed.

Issue # 3. We only have 6 loaners and they were all out for other big jobs we had going at that time. If we are of of loaners, we are out of loaners. Not much I can do at that point.

Resolution. I will consider participation in payment of a rental if the customer rented a car on his own. Usually around $30.00 a day. I will need an invoice from the customer for my review.

Thanks for your fair and un biased review of this matter. Please let me know if I can provide any further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: Power to my driver side door needed to be repaired/restored. The cost $400+. After they re-assembled my door, they discovered that the micro-sensor was also faulty and that it was causing the display to show that the door was not closed. I have two problems with this:

1. I never had an issue with the sensor not working until they worked on my door. It appears that they broke sensor while they were repairing my door.

2. Why did they not discover this before they put the door back together?

The service advisor then stated that it would cost another $400+ to replace the switch because of the labor it takes to dissasemble the door, again.

Also worth mentioning: A day long job, took 2 days to complete and no loaner car was available.Desired Settlement: I would like a COMPLETE repair since it appears that they caused the sensor to fail and they did not properly test the sensor while the door was dissassembled.

Or a refund.

Business

Response:

The customer came to the dealership on 2/20/14 complaining lack of power to any of the controls on his door. Our diagnosis required a replacement of the wire harness to the door. The door sensor, located in the latch assembly, may have been broken but never registered on the dash indicator due to the loss of power to the entire door. The customer may have never known about the sensor problem. We installed the wire harness and checked the operation of the controls on the door. We did not notice the sensor problem until after the door was completely assembled and the door was closed. We immediately notified the customer. Had the customer notified us of the sensor problem we could have approached the repair differently. We were only focused on the power to the door and had no idea of the door sensor problem.

It has been almost a month since the incident and just received the case from Revdex.com. I contacted the customer by phone, but he is in the military and is currently stationed in Colorado. I was going to offer to install the sensor free of labor charge, if the customer purchased the part. The customer does not have any orders to return to the San Diego Area making the repair resolution more difficult. We would entertain the customer having the repair performed in Colorado and with an adjusted offer. Pay for the entire repair and submit to us the bill for the labor reimbursement.

Consumer

Response:

I did not notify the dealership of the issue with the door sensor because there wasn't an issue with the door sensor prior to losing power to my door and taking it to the dealership for repair.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, with the exception that I will be moving from CO to [redacted] of March. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Auto Repair & Service, Auto Dealers - New Cars, Auto Dealers - Used Cars

Address: 8040 Balboa Ave, San Diego, California, United States, 92111

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