Volkswagen of Nanuet

1. On August 18, we traded in our fully loaded Atlas SEL R Line at VW of Nanuet (15k miles with 1 year left on lease). We tested a Tiguan that had an automatic trunk feature. We then saw a vehicle that is the subject of this matter (car sticker attached). The dealer confirmed that the car had an automatic trunk. 2. Based on this, we went ahead. While the paperwork was being prepared, we were led into a conference room and told, "Here's a video of the car that you are getting!" We watched the video and there was clearly an automatic trunk shown as an included feature. 3. We signed the lease with hardly any explanation and were told it would be emailed to us. It wasn't. 4. On August 19, I discovered that the trunk was a manual, not an automatic as represented. 5. On August 20, I contacted the sales rep to remedy this and to ask for my lease and second key set. No help. 6. On August 24, I went and spoke with the manager and relayed all this. He said to wait 45 days and he would assist. He gave the lease papers. 7. On August 25, I opened a case with VW customer care. 8. On September 9, I called the manager. He said he would call September 12. He never did. 9. On September 13, I called again and was told to come in September 15. I asked for options in advance. Never provided. 10. On September 15, I met with the manager only to be told there are no current options available. I also told him about 7.A of the lease (attached) — the agreed value of the car states $35k ($1k less than the car sticker). Also, the total gross capitalized cost of $41K in the lease? No explanations by the manager. I was told he would call September 18. Nothing. 11. On September 19, a VW regional case manager called and said there was nothing he could do to assist as VW is the manufacturer. He said it is a dealer issue and he closed the case. 12. I am now left to bear the loss of this dealer's lies and foot dragging, all to my detriment. VW doesn't care and neither does this dealer! We need this wrong to be corrected as soon as possible.