Volkswagen of Orange Park

From: [redacted]
Date: Mon, Aug 25, 2014 at 4:13 PM
Subject: Revdex.com Complaint #[redacted]
To: "[redacted]
[redacted],
 
We believe that complaint #[redacted] regarding Volkswagen of Orange Park should be closed due to...

unreasonable request.  The customer asked VW of OP to match a deal that they read in another state.  You can see from the correspondence attached and deal information that we have offered to match the deal and still have not gotten anywhere with the customer.  The customer did not read the fine print on the ad that she read.  The customer has only been dealing with our store via phone and email and has not been in the store.  We feel that we have made the customer a very fair offer and she is still unhappy.  Please review the attached information showing the ad that the customer read and our response to her.   Also included is the fine print stating that tax, tag, title was not included in the advertised price. 
 
If you have any questions or concerns please let me know.
 
Best Regards,
 
[redacted]
[redacted]
[redacted]
phone: [redacted]
fax:([redacted]

We sincerely apologize.  Our marketing company did not crosscheck the do not call list from the last marketing campaign.  This correction has now been made in our system, but may take 24-48 hours to take effect, so please bear with us in the meantime.  We apologize for any...

inconvenience this has caused.

Complaint: [redacted]
I am rejecting this response because: unsatisfactory response due to the many inconsistencies in their explanation from the actual facts of the incomplete transaction. I have found a vehicle elsewhere for the terms and rates I was quoted. I do not wish to pursue this any further. But, I do want the record to stand corrected and not as stated by the dealership which does not take into consideration my experience with this company.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 In response to the company's response to complaint...

number [redacted] be solved I reject their offer as being solved because:Volkswagen Of Orange Park Still owes back to me:Down Payment $2200.00Pay payment to [redacted] with late Charges for October 2017 PaymentPay for modifications done to rear window of truck without having clear title to vehicleReplace tires on vehicle because did not have clear title on vehicle traded. Something was done to tires on vehicle traded in.Pay for a least 3 days off work because have been to dealership 3 times in 2 months to try and clear this matter up when the dealership knew that there were problems with vehicle that I had for 2 months thinking it was mine and that all was settled.Spare key to vehicle traded in.Pay for fill up on vehicle that I thought was mine. $55.00Cost of mats and new seat covers.Respectfully[redacted]