BUYER BEWARE…… My husband bought a used [redacted] isfrom VW of the Woodlands and while the sales person was nice and did her job up to the point of the sale, there was no service after the sale for the item that still needed to be repaired as part of the sale It’s not like it was a little thing as the headlights are needed in order to actually drive your car at night It took over months and several trips back and forth for the service department to finally get the headlight problem fixed While some issues are understandable this one was not How did the car pass inspection with one headlight out? How can you sell a car knowing it is a danger and there is a headlight out and not get it in to fix right away? How can you put the car through your service department and not change the oil but, tell your customer that it was changed? The service department continually delayed getting the part to fix my husband’s headlight for whatever reason that was just one excuse after another as we called [redacted] directly and they had the part in stock and available It could have been bought directly from them and fixed immediately After numerous calls to the general manager that were never returned because he was just too busy Unfortunately this was not the only bad experience with this dealership During financing the finance manager put my husband in an extended warranty that was not what he told her he wanted He told her that he wanted the warranty that covered the electrical but, did not want to pay the high dollar amount that was being asked and if they could come down on the price but, still have the same coverage She agreed and then quickly put all his paperwork in an envelope After we got home we realized what she had done She gave him the least coverage for a lower amount which was not what had been agreed upon These people are very sneaky and deceitful! Check your paperwork before you leave while there at the dealership even if you signed and think you know what you signed for!! Don’t accept a used car from them if there is any items that need to be fixed!! Make sure that you get it fixed before signing for anything and taking delivery of the car!!
Ms*** vehicle was in the dealership on Saturday 5/30/and repaired on Repair Order #***. A battery was replaced, tires rotated and a recall install wiring update for a headlight. During the process of completing the work there was never a need for the
technician to touch the air conditioning vents. All repairs were done from the outside of the vehicle. Battery replacement and headlight repairs were complete with under hood access. Cledepartment only washes the exterior of the vehicle so there is no need for the air conditioner vent to be touched. During the process of the repairs and clean up the only time an employee would have entered the vehicle was to drive it from point to point. We apologize that her vent is broken but at no time would there have been any reason to enter the right side of the vehicle, or to adjust the air conditioner vents
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Because there is no need for the technician to touch the air conditioning vents does not mean someone did not. I HAVE PICTURES WITH THE BROKEN PIECES STILL IN THE VENT. Accidents happen and the dealership cannot account for all employees who had access to the car. This is a VW not Rolls Royce, it is very inexpensive to replace a vent and I would have no problem replacing it if I was the one who broke it but it is unreasonable for me to pay to repair damages that were done while it was at the dealership. we are going back and forth about a repair that is less than $150.00. I can go on social media and give you a bad review for handling the situation poorly and that could deter future customers which will cost you more in the end, Please reply with a reasonable resolution so that we can resolve this minor issue. Thank you
Regards,
BUYER BEWARE……
My husband bought a used [redacted] is250 from VW of the Woodlands and while the sales person was nice and did her job up to the point of the sale, there was no service after the sale for the item that still needed to be repaired as part of the sale. It’s not like it was a little thing as the headlights are needed in order to actually drive your car at night. It took over 2 months and several trips back and forth for the service department to finally get the headlight problem fixed. While some issues are understandable this one was not. How did the car pass inspection with one headlight out? How can you sell a car knowing it is a danger and there is a headlight out and not get it in to fix right away? How can you put the car through your service department and not change the oil but, tell your customer that it was changed? The service department continually delayed getting the part to fix my husband’s headlight for whatever reason that was just one excuse after another as we called [redacted] directly and they had the part in stock and available. It could have been bought directly from them and fixed immediately. After numerous calls to the general manager that were never returned because he was just too busy. Unfortunately this was not the only bad experience with this dealership. During financing the finance manager put my husband in an extended warranty that was not what he told her he wanted. He told her that he wanted the warranty that covered the electrical but, did not want to pay the high dollar amount that was being asked and if they could come down on the price but, still have the same coverage. She agreed and then quickly put all his paperwork in an envelope. After we got home we realized what she had done. She gave him the least coverage for a lower amount which was not what had been agreed upon. These people are very sneaky and deceitful! Check your paperwork before you leave while there at the dealership even if you signed and think you know what you signed for!! Don’t accept a used car from them if there is any items that need to be fixed!! Make sure that you get it fixed before signing for anything and taking delivery of the car!!
BUYER BEWARE…… My husband bought a used [redacted] isfrom VW of the Woodlands and while the sales person was nice and did her job up to the point of the sale, there was no service after the sale for the item that still needed to be repaired as part of the sale It’s not like it was a little thing as the headlights are needed in order to actually drive your car at night It took over months and several trips back and forth for the service department to finally get the headlight problem fixed While some issues are understandable this one was not How did the car pass inspection with one headlight out? How can you sell a car knowing it is a danger and there is a headlight out and not get it in to fix right away? How can you put the car through your service department and not change the oil but, tell your customer that it was changed? The service department continually delayed getting the part to fix my husband’s headlight for whatever reason that was just one excuse after another as we called [redacted] directly and they had the part in stock and available It could have been bought directly from them and fixed immediately After numerous calls to the general manager that were never returned because he was just too busy Unfortunately this was not the only bad experience with this dealership During financing the finance manager put my husband in an extended warranty that was not what he told her he wanted He told her that he wanted the warranty that covered the electrical but, did not want to pay the high dollar amount that was being asked and if they could come down on the price but, still have the same coverage She agreed and then quickly put all his paperwork in an envelope After we got home we realized what she had done She gave him the least coverage for a lower amount which was not what had been agreed upon These people are very sneaky and deceitful! Check your paperwork before you leave while there at the dealership even if you signed and think you know what you signed for!! Don’t accept a used car from them if there is any items that need to be fixed!! Make sure that you get it fixed before signing for anything and taking delivery of the car!!
Ms*** vehicle was in the dealership on Saturday 5/30/and repaired on Repair Order #***. A battery was replaced, tires rotated and a recall install wiring update for a headlight. During the process of completing the work there was never a need for the
technician to touch the air conditioning vents. All repairs were done from the outside of the vehicle. Battery replacement and headlight repairs were complete with under hood access. Cledepartment only washes the exterior of the vehicle so there is no need for the air conditioner vent to be touched. During the process of the repairs and clean up the only time an employee would have entered the vehicle was to drive it from point to point. We apologize that her vent is broken but at no time would there have been any reason to enter the right side of the vehicle, or to adjust the air conditioner vents
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Because there is no need for the technician to touch the air conditioning vents does not mean someone did not. I HAVE PICTURES WITH THE BROKEN PIECES STILL IN THE VENT. Accidents happen and the dealership cannot account for all employees who had access to the car. This is a VW not Rolls Royce, it is very inexpensive to replace a vent and I would have no problem replacing it if I was the one who broke it but it is unreasonable for me to pay to repair damages that were done while it was at the dealership. we are going back and forth about a repair that is less than $150.00. I can go on social media and give you a bad review for handling the situation poorly and that could deter future customers which will cost you more in the end, Please reply with a reasonable resolution so that we can resolve this minor issue. Thank you
Regards,
BUYER BEWARE……
My husband bought a used [redacted] is250 from VW of the Woodlands and while the sales person was nice and did her job up to the point of the sale, there was no service after the sale for the item that still needed to be repaired as part of the sale. It’s not like it was a little thing as the headlights are needed in order to actually drive your car at night. It took over 2 months and several trips back and forth for the service department to finally get the headlight problem fixed. While some issues are understandable this one was not. How did the car pass inspection with one headlight out? How can you sell a car knowing it is a danger and there is a headlight out and not get it in to fix right away? How can you put the car through your service department and not change the oil but, tell your customer that it was changed? The service department continually delayed getting the part to fix my husband’s headlight for whatever reason that was just one excuse after another as we called [redacted] directly and they had the part in stock and available. It could have been bought directly from them and fixed immediately. After numerous calls to the general manager that were never returned because he was just too busy. Unfortunately this was not the only bad experience with this dealership. During financing the finance manager put my husband in an extended warranty that was not what he told her he wanted. He told her that he wanted the warranty that covered the electrical but, did not want to pay the high dollar amount that was being asked and if they could come down on the price but, still have the same coverage. She agreed and then quickly put all his paperwork in an envelope. After we got home we realized what she had done. She gave him the least coverage for a lower amount which was not what had been agreed upon. These people are very sneaky and deceitful! Check your paperwork before you leave while there at the dealership even if you signed and think you know what you signed for!! Don’t accept a used car from them if there is any items that need to be fixed!! Make sure that you get it fixed before signing for anything and taking delivery of the car!!