Volkswagen of West Islip Reviews (1)
Joan Heidenreich
• Nov 08, 2026
Leased car tire blew out, not covered
I leased a 2023 VW Taos on April 22 with only 80 miles on it. As of October 25, it has *** miles. I had a blowout on the highway (495 LIE) on my rear passenger side tire. I called VW in West Islip where I lease the vehicle; they gave me the number to call VW Roadside Assistance. I called Roadside Assistance and gave them my information. I told them to please tow the car to my home. VW Roadside Assistance told me fine, someone from a towing company is going to call you in 10 minutes. I told them OK, I was going to leave the car and go home. I had to go to work. Once I got home it was a half hour already, so I decided to call VW Roadside Assistance again. This time they tell me that they don't tow to home, only to a VW dealership at no charge, and if I wanted it towed home it's a fee. I told them the gentleman that I spoke with the first time did not mention that. She told me sorry that he misinformed you, but we don't tow to home. I called VW in West Islip; they tell me that the tire is not on the warranty. This car is not even 7 months old, it doesn't even have more than *** miles on it, and a tire blew already. I feel that they are liable because either the tire is defective or it was a refurbished tire. I don't know, I'm not a mechanic, but they did not want to replace it. I had to pay to *** my car to my home, and now I have to buy a tire out of pocket because they stated it is not under warranty. When I leased this vehicle they told me, if I take the *** miles instead of the *** miles, they would warranty the car and I wouldn't have to worry about anything for the next three years, so I took the *** miles. I'm assuming when a car is fully covered that also includes tires and rims. They never stated that the tires and rims were not covered. Also, I never received my warranty in writing. I called VW and they gave me an 800 number to get a copy. I feel that they misled me and they did not explain themselves correctly.
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