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Volkswagen Southtowne, Inc.

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Reviews Volkswagen Southtowne, Inc.

Volkswagen Southtowne, Inc. Reviews (13)

Hi ***,After being able to speak with you last week after the contracts had already been signed and submitted to the financial institution, we are saddened to see the multiple reviews on our social media sitesAs your counsel suggested, they will not rectify the situation we have at hand but
apparently you were counseled to do so anyway in the hopes that a different deal other than the one you agreed to could be struckPlease know, our offer still stands as we would love the opportunity to revisit the possibility of trading in your new Passat for a vehicle that would suit your re-envisioned needs and budgetThank you for the open communication and we look forward to speaking to you soon

We had the opportunity to speak to Mrs*** *** yesterday and review her recent vehicle purchaseThe pre-owned Jetta had gone through a safety and emissions inspection prior to it leaving our lot and everything had passedWhen purchasing a pre-owned vehicle it is 'as-is' unless specifically
stated and written on the we-owe, which in this case it was notWe, Volkswagen SouthTowne, strongly urge out guests' to bring any and all mechanical worries to our shop post purchase because we are able to assist quite a bit with cost, labor, etcUnfortunately, Mrs*** *** took her pre-owned Jetta to a family mechanic and authorized him to do the work on the vehicle without speaking to us prior - she would like us to cover the billIf Mrs*** *** would have come to us first we would have been able to work together to come to a resolution and been in a better position to help with some of the costs to the upgrades she was wanting on her vehicle

Hello,OUR INTERNET PRICING DISCLAIMER IS AS FOLLOWS “All sale
prices are after the greater of retail/lease incentives and may include Owner
Loyalty or Conquest incentives”, IN THE EVENT THAT YOU OPT
TO TAKE THE PURCHASE THE PRICE THEN BECOMES HIGHER,(ALL IN PART TO INCENTIVE
THE FACTORY USES TO
MAKE THE LEASE MORE APEALING) SHOULD YOU HAVE CHOSEN THE
LEASE ROUTE WE WOULD BE MATCHED PERFECTLY WITH THE INTERNET PRICE, IT SHOULD
HOWEVER, HAVE BEEN EXPLAINED IN BETTER DETAIL WHAT YOU WERE LOSING BY GOING TO THE
PURCHASE ROUTE INSTEAD OF LEASING, AND HAD YOUR CONCERNS BEEN BROUGHT UP
EARLIER IN THE PROCESS RATHER THAN AFTER FUNDING WE WOULD GLADY CHANGE BACK TO
THE LEASEWE MAKE AN EFFORT TO BE TRANSPARENT IN OUR PRICING, WHEN A TRADE IS
ALSO THROWN INTO THE MIX IT CAN ALTER THE NUMBERS TO BE MORE BENEFICIAL TO A
LENDER, IT APPEARS THE LEASE WAS PENCILED BUT THE GUEST PREFERRED NOT TO
EXERCISE THAT OPTIONWE WOULD LOVE THE OPPORTUNITY TO SIT AND DISCUSS THE DEAL
AND HOW THE NUMBERS TRANSPIRED PER THE CUSTOMERS NEGOTIATIONS.Thank you, Volkswagen SouthTowne Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDealership has made restitution and corrected the situation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Mr. [redacted], We are terribly sorry for the inconvenience this may have caused you, we try to be as clear as possible with our mail pieces, we use a outside company to produce them for us and they are proofed and re-proofed to ensure there isn't anything that would mislead or misdirect a guest of...

ours. In this case we had a few customers that were frustrated about the clarity of the winning numbers, so we contacted the marketing company who then printed a retraction/amendment that is posted at both entrances of the dealership. Also, we revisited the verbiage of the mail piece, it states that "MUST USE PIN TO DETERMINE PRIZE" in multiple spots and that they must use the pin on the mail piece and put it into the "prize redemption software to determine your prize." (see attached image) The prize mailer has brought many people in the store and we have given out hundreds of prizes so far included the $100 cash, numerous $25 cards, more than twenty $10 cards, and a few other prizes listed on the mailer. We also expressed the frustrations that customers voiced to the mailer company and they have redirected the phone calls to an offsite call center that expresses more clearly, that the prize is still determined by the spinning of the wheel on the interactive prize board. We don't wish to lose you as a potential client, but we obviously can't give you 3500 for failure to understand the promo. Please let us know if there is something we can do within reason to retain you as a guest. For the troubles so far, we will offer a full detail and topping off your gas tank for the trip in. Please contact Maddy L[redacted] our customer relations manager at 801-676-6401 to coordinate a time. Once again, we are sorry for any inconvenience caused by this and hope to hear from you in the near future.

Complaint: [redacted]
I am rejecting this response because: the reason presented in Volkswagen Southtowne's response was never presented at the time of negotiations. Only now, weeks later have they come up with a convenient loophole. The facts still remain: I was left for hours while they went about thier business and now people are supposed to think that it was out of good customer service? They attempted to reduce my trade-in value by an enormous sum ($12,000 for 24,000 miles on a 2 yr old 4runner) while they maintained thier jetta with 30,000 miles at $21,900 when they sell for $22,000 new. Thier advertisent of MSRP minus mileage is a fundamental misuse of IRS commercial vehicle tax incentives which sole purpose "is to get people in the door" (as quoted by Ty, the salesman) in an attempt to justify low ball offers. People should not be treated this way. I was making fair counter offers and maintaining a respectful and kind demeanor. They became rude and hostile because I apparently didn't cave and accept a bad deal. They left me to wait for hours for ridiculous offers and then blame the potential client for being there and wasting thier time. VERY UNPROFESSIONAL. VW Southtowne left me to wait for nearly an hour after each counter-offer while I took 5 to 10 minutes to explain logic. If anyone is to blame for the lengthy negotiations process, it is the sales manager. This is a common tactic to make the potential client restless and more likely to accept a less than favorable offer. This was my experience at VW Southtowne and I would like others to learn from it in order to not make the same mistakes. NOT EVEN ONE FAIR OFFER WAS PRESENTED TO ME IN NEARLY 6 HOURS OF NEGOTIATING, in my honest opinion. Don't let them waste your time and then blame you for wasting theirs. Newsflash: it's your job to be there and your customer service needs a complete overhaul. Thank you for continuing to want my business but I will never make the mistake of stepping foot inside VW Southtowne ever again. The sales promotions clearly were not in good faith (according to the comments made that they only serve to get people in the door) and the customer service was horrendous. I have never been treated so poorly. Flat out rude and offensive behavior BY THE SALES MANAGER.
Sincerely
Cameron H[redacted]

Please see the attached copies of the "we -owe". [redacted] did have 48 hrs. to get a mechanic approval, but that being said we did not hear from her 48 hrs. post vehicle purchase. She states she called us or attempted to call us, but we do not have any voicemails, nor did she try to reach out to other avenues (i.e. the general manager, customer relations) or come back to the dealership.  Now, she wants us to cover a bill after the fact she has authorized the shop to do the work (10+ days after the vehicle purchase). We will not cover the work she authorized because the vehicle should have been brought back to us with the recommended work for our shop to perform and inspect. [redacted] may have been surprised how much we would have been willing to help if she would have taken different action rather than blasting us on Revdex.com. Again, we will not cover the work that has been done as it does not fall under the agreement of the we owe, but we do wish Mrs. [redacted] the best with her future vehicle endeavors. Thank you!

Thank you Byron for reaching out to us - we are happy we had the opportunity to speak to you on the phone regarding your frustration. We hope we were able to provide some clarity to this matter and greatly appreciate your open communication and patience with this matter. Unfortunately, having...

(2)  Customer Management Systems - Vin Solutions and Auto Alert - they do not always pair when we are making updates. I can assure you your first request was processed when you called the first time, but we have gone in and manually updated the second system and this will not occur again in the future.Please let us know if you have any additional questions or if we are able to be of assistance with anything in the future. Best,Madisen L[redacted]Customer Relations Manager###-###-####[redacted]@vwsouthtowne.com

Mr.
Cameron H[redacted] attempted to combine our internet incentives pricing with our base
MSRP incentives to achieve a lower net. It is clearly stated online (Example: http://www.vwsouthtowne.com/new-South+Jordan-2015-Volkswagen-Jetta+Sedan-2.0L+S-... under the description,...

“Sales
price may require Dealer arranged financing. Price doesn't include any dealer
installed products if any. Internet prices cannot be combined with any other
offers. See store for details.”
 
Although this complaint may be valid to Mr. Cameron H[redacted], we
disagree. We offered to honor one OR the other incentive, but that would not
suffice. The Volkswagen brand has very high standards set for their individual
dealerships. That being said, this particular negotiation was not forced, but
as we were not able to meet Mr. H[redacted]’s expectations we presented several
options that were feasible and followed our guidelines.
 
Unfortunately, we failed and were not able to rectify this matter
after hours of negotiation; even staying two hours past the posted scheduled
time.  Knowing we were not going to be
able to resolve this in a timely manner we kindly asked Mr. Cameron H[redacted] to
leave our facility.
 
Volkswagen SouthTowne would be more than happy to continue our
business relationship with Mr. Cameron H[redacted] as long as it is understood our
incentives cannot be combined.

This is simply a case of buyer’s remorse and we vehemently object to the allegations and lengths [redacted] is taking to besmear our good name. She has posted on multiple Social sites and review pages in an attempt to “Social Shame” coerce our Company into rescinding the purchase she chose to make. In...

what we find the ultimate irony in her complaint, we have met with [redacted] on multiple occasions and she continues to fail to take accountability for her decision, instead trying to find a reason to play the victim. To address her specific complaints: Income was initially noted as Net not Gross and remedied. When asked to recount her experience at the time of purchase [redacted] submitted the following: Submitted at 05/20/16 11:53 PM Name: [redacted] Email: [redacted] What brought you to VW Southtowne?: Vehicle Lease Who assisted you at the dealership?: Trevor How would you rate your overall experience?: Exceptional Please describe your experience: (10 word minimum): Trevor was patient and easy to work with. They spent time and took the time to make sure I was getting the deal I wanted. While we regret that [redacted] is upset with her decision, we find this complaint to be capricious and ask that it be dismissed with prejudice.

Complaint: [redacted]
I am rejecting this response because:My concern is with the deceptive nature of the advertisement in question. The phrasing listed as 'Internet Sales Price' implies that the price is to buy the vehicle, not to lease it. If advertising in this regard, it would be more consumer friendly to use a different term such as 'Internet Lease Price' to differentiate and offer full disclosure to consumers as to what transaction the listed price is referencing. Leasing vs buying is very different, and your advertisement makes no attempts to discern the differences in pricing between the two. I am not unhappy with my decision to buy rather than lease, nor in the price that I paid for the vehicle. My concern is the deceptive nature in the online advertisement and the fact that I, in part, relied on that deceptive data to decide where to purchase a vehicle. In the interest of consumer friendliness and fair business dealing, I implore you to be more clear and up front in your advertising of these factors. As it stands, I cannot rely on any representation made by your dealership in any advertisement regarding price, and cannot recommend your dealership to anyone.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I and my son reached out to the business. We left several messages with the receptionist. It is out of our control if these messages did not get to their destination.Legally, this "we owe" paper is binding. It is absurd how a corporation is trying to weasle out of paying. It does not matter that the vehicle was sold As Is, we have that signed form.If we need to take it to court, we will.
Sincerely,
[redacted]

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Address: 11000 S 290 W, South Jordan, Utah, United States, 84095-4033

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