Volpe Enterprises, Inc.

Contract price did not match proposal priceGave contract price for one room while proposal price, drawings, details etc were for the two rooms When mistake reported we were told that rather than own up to their mistake they wanted to part ways using excuse that nothing they would do would make us happy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
If such a stellar record is on hand why a complaint ? I will tell you why *** *** will not bite the hand that they are being given money from ! they have not accepted my pictures of torn down walls and neglected to even correspond unless I call them My next step for estimates for repairs to my home and to hold an escrow account and not pay them in fullVolpe does not care because they convinced them the job was doneNO ONE has come out to my home since the complaintCompanies like this do not deserve to be in business *** Volpe lies on the radio says no sub contractors ! I had one try to repair the flooring they installed , but it still is coming up again !
Please this is why people are disgusted today but I will continue to fight and give his so-called reputation the black eye it deserves We have over pictures of torn down walls to show how they lied about not giving a straight wallsThe so called extra plumbing was told by their Supervisor it had to be done that way never once an upgradethe installed a diverter in the shower and had to take it out because it was not correctthe Shower curb was done incorrect told in their letter. they were here since December 10,, it was February a that timeI AM NOT A BUILDERThey want to blame me !!!! Their own tile people said 50/chance of fixing it right! Let alone the availability of the style we had changed to because original not available
Regards,
*** ***

We have addressed all of the items in ***'s rejection in our previous statement
"Thank you for your response and all the documentation, we will forward to cardholder with a resume billing letter." from *** *** on 4-16-

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company never came out and basically fabricated their story given them by *** *** The project manager readily admitted they did not make the curb to the shower correctly in a letterI am going to get estimates and have daily pictures of how all of the walls were gutted to studsThere were no significant extras , paint , all pipes and claims were done by Volpe according to the workers to make it easier on the job being done*** Volpe never came to my Home and the walls are still unevenDamages to the room below we're not repaired*** *** has not determined the project done , we are in current dispute statusI have asked for a discount .
Regards,
*** ***

The customer cancelled his special order window project he had contracted with our company months priorUpon cancellation of the contract, he was refunded his entire deposit of $8,for this window project. There was also a separate contract for floor joist repairs I
believe the deposit for the floor joist repairs is what the customer is referring to in the complaintOur accounts receivable/payable department is not aware of any attempts by the customer to contact us concerning this matter of the $We learned of this matter through the complaint registered at the Revdex.comI have sent the customer a $refund check for the joist repair projectThis check was sent via certified mail on 4/9/Had I been aware of this matter prior to this Revdex.com complaint, I can assure you it would have been amicably and promptly resolved. Thank you, Michael VolpeVP of FinanceVolpe Enterprises Inc

My only way in and out of my house was blocked, they made a terrible mess and created a fire hazard and also if there had been an emergency, we wouldn't have been able to get out of our house safely. I have four young children and did not like how they did things at all... there were nails everywhere and I even got one stuck in my foot just trying to climb over rubble to get to my car from house and visa versa... Do Not Hire Volpe!

I am contacting you in reference to a client who is disputing their work done at there residence. The clients names are [redacted]/[redacted].
I would like to note that [redacted] (who they are financed through) has investigated this matter as well and has proceeded to continue there full billing...

cycle with the [redacted].
I have attached a copy of the invoice charge, pictures of the completed job and add ons, a response email to **. [redacted]’s Feb 6th email, our Terms and Conditions and also a copy of our contract showing what was contracted to do.
There are a few items I would like to note:
- We have done over $250,000 worth of financing with many different clients through [redacted] within the past year, this being the first client who has disputed a charge. We bill our client according to our contracts; we do not pre-fund the projects.
- The “Pictures” attachment shows work that has been completed, some that are over and above our contractual agreement, and that were completed at no charge. The pictures will also show the completed project.
- **. [redacted] states we did not respond to his email/letter. On Feb 20th, we outlined his entire email line by line. The next response from him was through [redacted]. Throughout the email you will see us refer to our “terms and conditions” which is on the back of every signed contract. (I have attached this document as well)
- We have detailed contracts so work being completed is clear and to prevent confusion. We divide our contracts into sections so our clients can understand the process (Ex. Demo & Drywall, Framing, Electrical, etc.) **. [redacted] claims we need to “fix” his wall where it is “uneven”. These were existing walls. In our contact, the only wall we built was a 24”x96” wall (for shower) and we installed a new door to the bathroom.
- **. [redacted] also states that we have damaged his property and haven’t done anything about it. In our email, we address this. We did make a return trip to spackle the affected areas in the adjacent room where the process of construction may have slightly damaged an existing area as well as replace water damaged ceiling tiles in the basement.
- Please refer to the attached email dated 2/20 (response to **. [redacted]’s email). At the end it states, “the work that we completed exceeds our contractual agreement”.
- The “Paid Invoice” attachment also shows a 10% ($3,215.50) discount this client has already received at the time of sale.
As you will see we have gone above and beyond to satisfy our client. From replacing hidden plumbing work that was not reusable to painting additional areas. We value our clients and strive to complete projects on a positive note. It is disappointing to us that this has not happened, especially with a beautiful custom bathroom we installed for this family.
If you have any further questions or need more clarification, you can contact me at our office, ###-###-#### or via my email.
Thank you,
[redacted] Volpe
[redacted] Volpe
Production Manager
Volpe Enterprises, Inc.
Complete Home Renovations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There has been no check sent for the $270.00  The business is lying because:  I contacted the respondent directly many times after the first check was sent with no response back in an email conversation that had been ongoing for a couple weeks back and forth, and there was no reason to contact any "department" when I was communicating with the boss, or the boss's son directly.  The reason the business did not get to do any work at my home was because of red flags which popped up over and over.  No one could listen enough to what we wanted in the contract, and they kept adding addendums to it to try and fix their ineptitude with regards to writing contracts.  They finally simplified it all into one final contract, again it was wrong so we cancelled doing any business with them which was the smart thing to do with regards to this business.  I am still awaiting my check for $270.00, I will wait until the beginning of next month before I contact the State Attorney General for investigation. 
Regards,
[redacted]

Please apply the below statement as our response to the claimants final response.
 
“[redacted] completed their roof inspection and the roof was installed properly. Our Project manager was present during the roof installation and inspected after completion, finding the work at the house to meet our own high standards. We have followed our payment terms for funding of this job, which states, balance upon completion. We pride ourselves on producing quality work and being honest with our clients. We are confident by [redacted] inspecting and approving our clients 5 star certified roof, our client will have a restored faith with our company.”
Thank you,
David V[redacted]
David V[redacted]
Production Manager
Volpe Enterprises, Inc.
Complete Home Renovations
###-###-####
www.VolpeEnterprises.com
Visit us on [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There has been no check sent for the $270.00  The business is lying because:  I contacted the respondent directly many times after the first check was sent with no response back in an email conversation that had been ongoing for a couple weeks back and forth, and there was no reason to contact any "department" when I was communicating with the boss, or the boss's son directly.  The reason the business did not get to do any work at my home was because of red flags which popped up over and over.  No one could listen enough to what we wanted in the contract, and they kept adding addendums to it to try and fix their ineptitude with regards to writing contracts.  They finally simplified it all into one final contract, again it was wrong so we cancelled doing any business with them which was the smart thing to do with regards to this business.  I am still awaiting my check for $270.00, I will wait until the beginning of next month before I contact the State Attorney General for investigation. 
Regards,
[redacted]

A check for $270 was sent certified mail on April 9th as stated in the original response. Please see the attached receipt. The following is a link to the tracking number of the certified mail sent via USPS on April 9th: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted]The tracker shows the certified mail to have been “in transit” since April 11th. I contacted the postmaster and he said the certified mail appeared to be “lost”. We will cancel this check and send out a new check for $270 via [redacted] or [redacted] today, 4.29.16.[redacted], I apologize about your experience with our company, and I am sorry it has gotten to this point. There was never any purposeful intent to withhold your deposit of $270.  Sincerely,Michael Volpe VP of FinanceVolpe Enterprises Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
Volpe is not performing the work per currect code on stucco. Current code requires 2 layer of wrap and weep screed.
Volpe only provided 1 layer of wrap without weep screed, which caused severe damage inside.
Volpe should not have done any stucco work that are not complied with the construction codes.
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A check for $270 was sent certified mail on April 9th as stated in the original response. Please see the attached receipt.
The following is a link to the tracking number of the certified mail sent via USPS on April 9th: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted]
The tracker shows the certified mail to have been “in transit” since April 11th. I contacted the postmaster and he said the certified mail appeared to be “lost”. We will cancel this check and send out a new check for $270 via [redacted] or [redacted] today, 4.29.16.
[redacted], I apologize about your experience with our company, and I am sorry it has gotten to this point. There was never any purposeful intent to withhold your deposit of $270.
 
Sincerely,
Michael Volpe
VP of Finance
Volpe Enterprises Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory only  if Certain Teed responds to the request.  I have been waiting for two months for this to occur and do not have a lot of faith in Volpe Enterprises that they have indeed contacted Certain Teed to resolve this matter.  There has been no final inspection of the project by the Project Manager of Volpe's, so I am not sure that Certain Teed will be following up to insure that the project with their materials was done to [redacted] specifications.Please note;  Even though there has never been an inspection of the project to insure that the Subcontractors that Volpe sent to do my roof project did so properly, Volpe has charged my [redacted] account stating they have completed the job and therefore are entitled to payment in full. 
Regards,
[redacted]

Volpe Enterprises will come out and make the proper repairs to the gutter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer cancelled his special order window project he had contracted with our company 2 months prior. Upon cancellation of the contract, he was refunded his entire deposit of $8,755.00 for this window project. There was also a separate contract for floor joist repairs.  I believe the...

deposit for the floor joist repairs is what the customer is referring to in the complaint. Our accounts receivable/payable department is not aware of any attempts by the customer to contact us concerning this matter of the $270. We learned of this matter through the complaint registered at the Revdex.com. I have sent the customer a $270 refund check for the joist repair project. This check was sent via certified mail on 4/9/16. Had I been aware of this matter prior to this Revdex.com complaint, I can assure you it would have been amicably and promptly resolved. Thank you, Michael VolpeVP of FinanceVolpe Enterprises Inc.

Please apply the below statement as our response to the claimants final response.
 
“[redacted] completed their roof inspection and the roof was installed properly. Our Project manager was present during the roof installation and inspected after completion, finding the work at the house to meet our own high standards. We have followed our payment terms for funding of this job, which states, balance upon completion. We pride ourselves on producing quality work and being honest with our clients. We are confident by [redacted] inspecting and approving our clients 5 star certified roof, our client will have a restored faith with our company.”
Thank you,
David V[redacted]
David V[redacted]
Production Manager
Volpe Enterprises, Inc.
Complete Home Renovations###-###-####
www.VolpeEnterprises.com
Visit us on [redacted]