We have no existing documentation of members request to cancel. To cancel a membership the member must come into the gym and fill out paperwork. Paperwork is then left for the owner in a specific file. No such paperwork was filled out. Due to the lack of ability to follow procedure the account was...
charged in September. We have since terminated the membership in order to make the customer happy however the memberships state that there are no refunds. Again, since the member was unable to follow procedure to cancel, the account was charged but in order to help rectify the situation the account has been closed and no further charges will be made. The member is 100% at fault. Attached is the documentation to show what he have on file and the cancellation policy. Attached is the membership form that [redacted] ([redacted]) filled out.
We have no existing documentation of members request to cancel. To cancel a membership the member must come into the gym and fill out paperwork. Paperwork is then left for the owner in a specific file. No such paperwork was filled out. Due to the lack of ability to follow procedure the account was...
charged in September. We have since terminated the membership in order to make the customer happy however the memberships state that there are no refunds. Again, since the member was unable to follow procedure to cancel, the account was charged but in order to help rectify the situation the account has been closed and no further charges will be made. The member is 100% at fault. Attached is the documentation to show what he have on file and the cancellation policy. Attached is the membership form that [redacted] ([redacted]) filled out.