In response to this Complaint, customer was on a fixed rate plan and has been cancelled and the Early Termination Fee was waivedUpon investigation, it appears that a relative of the business owner enrolled customer without proper authorizationThe customer will be receiving a refund for the difference in price between Volunteer Energy and the customer’s LDC rate for the time period customer was enrolled
In response to this Complaint, customer was on a fixed rate plan and has been cancelled and the Early Termination Fee was waivedUpon investigation, it appears that a relative of the business owner enrolled customer without proper authorizationThe customer will be receiving a refund for the difference in price between Volunteer Energy and the customer’s LDC rate for the time period customer was enrolled