Volunteer Lawyer Network

Initial Business Response / [redacted] (1000, 8, 2016/06/09) */ This prospective client was evidently in need of emergency help, a service that our organization does not and cannot provideMs [redacted] may have been told, as many people are, by someone outside of our organization, that we offer emergency services, but that is not true: we are not a business, nor are we an emergency service organizationWe are a non-profit organization of only two people, and we have to serve a territory of 700,people, thousands of whom have legal needs that they cannot afford to satisfyOur response time is actually one of the fastest in the state among organizations like ours, but we cannot take cases where the client requires service within days, and Ms [redacted] would have been told that with the first few minutes of talking with usEvidently, she had already spoken with us once before she called Indiana Legal Services a second time and had them refer her case back to usSo she was already aware of the parameters of our serviceThe delay in having us call her back was due to Indiana Legal Services not referring cases to us until about May