Volvo of Richmond (Haley Auto Group)

Dear *** [redacted] , I appreciate your interest in one of our vehiclesI certainly understand your feelings On Saturday when you and your wife were in the showroom looking at the *** we agreed to take a deposit to hold the vehicle until you came back on Monday.Monday, when you returned, you made an offer on the *** that was not accepted and we refunded your deposit checkLater that day we called to see if there was a compromise that we could work towardsWe spoke to your wife and she said she would have to get you to call us backAnother customer showed up to inquire about the same vehicleWe allowed them to test drive the [redacted] because at this point we had not heard from youOur policy allows the customer test driving the vehicle to have first right of refusalThe reason for this policy is that if a sales person had a prospect on a vehicle he saw another customer test driving he could easily contact his prospect to get a deposit to take the vehicle off the marketThe customer test driving wouldn’t even have an opportunity to purchase itWhen you called back to discuss your purchase you were informed that another customer was test driving the ***We were allowing them to make their decision before we could sell it to youWe informed you that the other customers did purchase the vehicle I hope this helps explain the reasoning behind our decisionI'm sorry that you did not get to purchase the vehicle you were interested inI will do everything possible to assist you in finding a similar [redacted] at a very good valuePlease let me know if I can be of further assistance Regards [redacted] Operations Manager Volvo of Richmond [redacted]

Mr [redacted] complaint in reference to the titling of the [redacted] he purchased from Volvo Cars Richmond has been resolvedWith the help of Mr***'s insurance company and the [redacted] of [redacted] his vehicle has been correctly titled in his home state of [redacted] Thanks to Mr [redacted] for his patience! Please let me know if anyone has any questions.Regards,Kirby F*General ManagerVolvo Cars Richmond

Dear Mr [redacted] I'm writing in reference to: [redacted] - 174,miles Purchase date 2/16/Purchase price $5,Limited 45-Day Warranty During the test drive you mentioned there was some noise while drivingWe evaluated the car and determined the only noise present was originating from the tiresThe tires passed Virginia State Inspection but did have some edge wearWe rotated the tires in an effort to eliminate or reduce the noise as much as possibleWe did not determine any other reason for the noise complaint On March 7, you brought the vehicle back because a check engine light was on but we have no record on the repair order of the noise complaint during this visitAt no time during the limited warranty period did we ever determine any other reason for the original noise complaint other than the tiresI'm sorry that you've had some issues with your car and, although it is outside of the limited warranty period, would agree to take a look to see if there is anything we can do to assist you Please call me to arrange an appointment Regards, [redacted]

April 8, Dear Mr [redacted] , Thank you for choosing Volvo of Richmond to repair your [redacted] *** It is always our policy to request a deposit with concrete funds on larger repairs involving specially ordered parts The policy in place has nothing to do with you personally but our experiences dealing with larger mechanical repairs Many instances over the years we have completed these major repairs, with approval, only to have the customer never show up to pick up their vehicle or pay for the parts and labor we have invested I apologize for any confusion or misunderstanding I hope this answers any questions you have involving this matter Please feel free to reach out to me with any concerns Again thank you for your business We look forward to a long term relationship servicing your Volvo Sincerely, [redacted] / [redacted] Style Definitions */

? ? Dear Mr***I'm writing in reference to: [redacted] - 174,milesPurchase date 2/16/16Purchase price $5,020.00Limited 45-Day WarrantyDuring the test drive you mentioned there was some noise while drivingWe evaluated the car and determined the only noise present was originating from the tiresThe tires passed Virginia State Inspection but did have some edge wearWe rotated the tires in an effort to eliminate or reduce the noise as much as possibleWe did not determine any other reason for the noise complaint.? On March 7, you brought the vehicle back because a check engine light was on but we have no record on the repair order of the noise complaint during this visitAt no time during the limited warranty period did we ever determine any other reason for the original noise complaint other than the tires.? I'm sorry that you've had some issues with your car and, although it is outside of the limited warranty period, would agree to take a look to see if there is anything we can do to assist youPlease call me to arrange an appointment.? Regards,? [redacted] ?

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Volvo of Richmond did not address the main part of my complaint which is (Why did the management at Volvo of Richmond instructed the customer service representative at their office to NOT TO ACCEPT MY CREDIT/DEBIT CARDS as means of payment for the deposit requested by them?) Why was I treated unfairly and unequally to other customers of VOLVO OF RICHMOND's who were able to use CREDIT/DEBIT CARD(s) to pay for services received, when and if they wished to?I need explanation to the action they have taken unfairly against me and I request an apology for that Regards, [redacted]

Dear Mr***I'm writing in reference to: [redacted] - 174,milesPurchase date 2/16/16Purchase price $5,020.00Limited 45-Day WarrantyDuring the test drive you mentioned there was some noise while drivingWe evaluated the car and determined the only noise present was originating from the tiresThe tires passed Virginia State Inspection but did have some edge wearWe rotated the tires in an effort to eliminate or reduce the noise as much as possibleWe did not determine any other reason for the noise complaint On March 7, you brought the vehicle back because a check engine light was on but we have no record on the repair order of the noise complaint during this visitAt no time during the limited warranty period did we ever determine any other reason for the original noise complaint other than the tiresI'm sorry that you've had some issues with your car and, although it is outside of the limited warranty period, would agree to take a look to see if there is anything we can do to assist youPlease call me to arrange an appointmentRegards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Volvo of Richmond did not address the main part of my complaint which is (Why did the management at Volvo of Richmond instructed the customer service representative at their office to NOT TO ACCEPT MY CREDIT/DEBIT CARDS as means of payment for the deposit requested by them?) Why was I treated unfairly and unequally to other customers of VOLVO OF RICHMOND's who were able to use CREDIT/DEBIT CARD(s) to pay for services received, when and if they wished to?I need explanation to the action they have taken unfairly against me and I request an apology for that Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Volvo of Richmond did not address the main part of my complaint which is (Why did the management at Volvo of Richmond instructed the customer service representative at their office to NOT TO ACCEPT MY CREDIT/DEBIT CARDS as means of payment for the deposit requested by them?) Why was I treated unfairly and unequally to other customers of VOLVO OF RICHMOND's who were able to use CREDIT/DEBIT CARD(s) to pay for services received, when and if they wished to? I need explanation to the action they have taken unfairly against me and I request an apology for that Regards, [redacted]

Mr*** *** complaint in reference to the titling of the *** *** *** he purchased from Volvo Cars Richmond has been resolvedWith the help of Mr***'s insurance company and the *** of *** *** his vehicle has been correctly titled in his home state of *** ***Thanks to
Mr*** for his patience! Please let me know if anyone has any questions.Regards,Kirby F*General ManagerVolvo Cars Richmond

We have spoken with Mr*** several timesThe latest date is an email on 04/20/We are working with *** *** *** to resolve the titling issueAs we've discussed with Mr*** there have been difficulties communicating with someone personally at *** *** ***We are
working to provide the requested documents to *** at this time.

I have been a customer of Moore’s Volvo of Richmond (now Volvo of Richmond) since That year I purchased a new *** * *** and had it regularly serviced by the dealer (Moore’s)I put 340,miles on the car before purchasing another vehicleI had absolutely no issues with Moore’s Service DepartmentIn 2010, I purchased a used *** *** from *** with about 40,miles on itThe car performed and ran perfectlyAs with my previous ***, I took this car to Moore’s to have all the regular services so as to keep the car in good running orderRecently, after about 120,miles, my fuel pump began to falter, so I took it to what is now, Volvo of Richmond (Broad Street location), to have the pump replaced and the tires rotatedHowever, once I got my car back, I began to experience problemsFirst, the air conditioner stopped workingThe dealer put Freon in it and that leaked out in hoursI then took the car back again and they found a leak in the A/C hose (why didn’t they check that the first time????), but they didn’t have one in stock, so I had to make a 4th trip, in one week, to have the hose replaced! A few days later I took a 125-mile trip and noticed a sever shimmy in the front endAt this point Volvo of Richmond was not going to get my business backI took the car to a reputable mechanic in *** He found a worn rear tire with the metal fibers exposedDid I mention that when I took my car in to Volvo of Richmond I asked for a tire rotation when they were replacing the fuel pump?? I subsequently purchased new tires from the mechanic’s shop in ***, and had a front and rear end alignments performedThe shimmy has been completely eradicated and the car rides smoothlyA couple of days later, my fuel gauge started working intermittently(The fuel gauge sensor is attached to the fuel pump, where you guessed it, Volvo of Richmond replaced the fuel pump referenced above.) I had none of the fore mentioned issues prior to having a new fuel pump installedIt almost appears like the dealer fixed one issue and created other mechanical problems either accidentally or otherwiseThe fuel pump replacement was approximately $1,100.00; the A/C repair was over $My advice: if you have a Volvo, stay as far away from Volvo of Richmond as you can!!

We have spoken with Mr*** several timesThe latest date is an email on 04/20/We are working with *** *** *** to resolve the titling issueAs we've discussed with Mr*** there have been difficulties communicating with someone personally at *** *** ***We are
working to provide the requested documents to *** at this time

April 8,
Dear Mr***,
Thank you for choosing Volvo of Richmond to repair your *** *** *** It is always our policy to
request a deposit with concrete funds on larger repairs involving specially
ordered parts. The policy in place has
nothing to do
with you personally but our experiences dealing with larger
mechanical repairs. Many instances over
the years we have completed these major repairs, with approval, only to have the customer never show up to
pick up their vehicle or pay for the parts and labor we have invested. I apologize for any confusion or misunderstanding. I hope this answers any questions you have
involving this matter Please feel free
to reach out to me with any concerns
Again thank you for your business. We look forward to a long term relationship
servicing your Volvo
Sincerely,
*** ***
*** ***
*** ** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Volvo of Richmond did not address the main part of my complaint which is (Why did the management at Volvo of Richmond instructed the customer service representative at their office to NOT TO ACCEPT MY CREDIT/DEBIT CARDS as means of payment for the deposit requested by them?) Why was I treated unfairly and unequally to other customers of VOLVO OF RICHMOND's who were able to use CREDIT/DEBIT CARD(s) to pay for services received, when and if they wished to?I need explanation to the action they have taken unfairly against me and I request an apology for that
Regards,*** ***

? ? Dear Mr***I'm writing in reference to:*** *** *** - 174,milesPurchase date 2/16/16Purchase price $5,020.00Limited 45-Day WarrantyDuring the test drive you mentioned there was some noise while drivingWe evaluated the car and determined the only noise present was
originating from the tiresThe tires passed Virginia State Inspection but did have some edge wearWe rotated the tires in an effort to eliminate or reduce the noise as much as possibleWe did not determine any other reason for the noise complaint.? On March 7, you brought the vehicle back because a check engine light was on but we have no record on the repair order of the noise complaint during this visitAt no time during the limited warranty period did we ever determine any other reason for the original noise complaint other than the tires.? I'm sorry that you've had some issues with your car and, although it is outside of the limited warranty period, would agree to take a look to see if there is anything we can do to assist youPlease call me to arrange an appointment.? Regards,? *** ***?

Mr. [redacted] complaint in reference to the titling of the [redacted] he purchased from Volvo Cars Richmond has been resolved. With the help of Mr. [redacted]'s insurance company and the [redacted] of [redacted] his vehicle has been correctly titled in his home state of [redacted]. Thanks to...

Mr. [redacted] for his patience! Please let me know if anyone has any questions.Regards,Kirby F[redacted]General ManagerVolvo Cars Richmond

Dear Mr. [redacted]I'm writing in reference to:[redacted] - 174,107 milesPurchase date 2/16/16Purchase price $5,020.00Limited 45-Day WarrantyDuring the test drive you mentioned there was some noise while driving. We evaluated the car and determined the only noise present was...

originating from the tires. The tires passed Virginia State Inspection but did have some edge wear. We rotated the tires in an effort to eliminate or reduce the noise as much as possible. We did not determine any other reason for the noise complaint.  On March 7, 2016 you brought the vehicle back because a check engine light was on but we have no record on the repair order of the noise complaint during this visit. At no time during the limited warranty period did we ever determine any other reason for the original noise complaint other than the tires. I'm sorry that you've had some issues with your car and, although it is outside of the limited warranty period, would agree to take a look to see if there is anything we can do to assist you. Please call me to arrange an appointment. Regards, [redacted]

April 8,
Dear Mr[redacted],
Thank you for choosing Volvo of Richmond to repair your [redacted] It is always our policy to
request a deposit with concrete funds on larger repairs involving specially
ordered parts. The policy in place has
nothing to do
with you personally but our experiences dealing with larger
mechanical repairs. Many instances over
the years we have completed these major repairs, with approval, only to have the customer never show up to
pick up their vehicle or pay for the parts and labor we have invested. I apologize for any confusion or misunderstanding. I hope this answers any questions you have
involving this matter Please feel free
to reach out to me with any concerns
Again thank you for your business. We look forward to a long term relationship
servicing your Volvo
Sincerely,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Volvo of Richmond did not address the main part of my complaint which is (Why did the management at Volvo of Richmond instructed the customer service representative at their office to NOT TO ACCEPT MY CREDIT/DEBIT CARDS as means of payment for the deposit requested by them?) Why was I treated unfairly and unequally to other customers of VOLVO OF RICHMOND's who were able to use CREDIT/DEBIT CARD(s) to pay for services received, when and if they wished to?I need explanation to the action they have taken unfairly against me and I request an apology for that.
Regards,[redacted]